Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Registered Nurse - Patient Aligned Care Team

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Jun 06, 2024

The text describes the responsibilities and qualifications for a nursing position within the U.S. Department of Veterans Affairs. The role involves providing direct patient care, assessing and planning care, and coordinating care focused on patient education and satisfaction. The position requires U.S. citizenship, passing a background check, and meeting specific educational and registration requirements. The role is classified as Nurse I, Level I, II, or III, with increasing responsibilities and experience requirements. Preferred experience includes one year of RN experience and one year in an ambulatory care setting. The position requires moderate physical effort and full COVID-19 vaccination.

HUMAN RESOURCES ASSISTANT (OA)

Company: Department of the Navy - U.S. Pacific Fleet

Location: Bremerton, Washington Bremerton, Washington

Posted Jun 06, 2024

The job posting is for a human resources assistant position in the Department of the Navy. The job requires specialized experience and qualifications, and offers a comprehensive benefits package.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

The job posting is for a Contract Auditor position at the CIA, requiring a Bachelor's or Master's degree in a relevant field, good credit history, and experience in audits. The job offers a comprehensive benefits package and requires relocation to the Washington, DC area.

Director, Project Controls Division

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 06, 2024

The Architect of the Capitol is seeking a dedicated professional to join their team, preserving and maintaining historic buildings, monuments, art, and gardens on the Capitol campus. The Director of the Project Controls Division will advise the Chief Engineer on planning, design, and construction matters. Requirements include passing a drug test, completing a background investigation, and meeting OPM qualification standards. Applicants must have a bachelor's degree in engineering or architecture, and at least 5 years of relevant experience. They must also demonstrate leadership experience and possess the Executive Core Qualifications (ECQs) and Professional Technical Qualifications (PTQs). The position offers a competitive salary, comprehensive retirement plan, and a range of benefits.

Human Resources Analyst

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

The Human Resources Analyst role involves providing workforce metrics, reports, and analysis to aid leadership in decision-making. The position requires strong analytical skills, problem-solving abilities, and proficiency in HR systems. Candidates must be U.S. citizens, at least 18 years old, and willing to relocate to the Washington, DC area. They must also pass medical, psychological, and background checks. A bachelor's degree in a relevant field with a 3.0 GPA is required. Desired qualifications include experience in HR processes, data analysis, project management, and familiarity with analytic tools like SPSS, Tableau, SQL, Python, R, and Excel.

Personnel Security Officer

Company: Legislative Branch - Senate

Location: Washington DC

Posted Jun 06, 2024

The Secretary of the Senate's Senate Security Office is advertising for a Personnel Security Officer. The job requires a High School Diploma or G.E.D, with a college degree preferred. Applicants should have 2 to 5 years of experience in handling personnel security information. They must demonstrate knowledge of security requirements, the Senate as an institution, and current events relevant to personnel security. Proficiency in computer software programs and maintaining confidentiality is essential. The role involves frequent walking, standing, bending, and carrying items up to 25 pounds. United States citizenship is required, with an active Top Secret security clearance preferred. The position offers a comprehensive benefits package as part of a U.S. government career.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

The text describes a job opportunity for Engineer/Facilities Project Managers at an agency. The role involves developing and coordinating civil, electrical, and mechanical standards and recapitalization projects. The job requires a minimum of one year of experience in facilities project planning, resource scheduling, cost monitoring, task assignment, and timeline management. Excellent customer service, communication, and analytic skills are essential. A Bachelor's degree in Civil, Electrical, Mechanical, or Industrial Engineering is preferred, along with a 3.0 GPA. Desired qualifications include AutoCAD and Microsoft Office proficiency, a Professional Engineer's license, and a Project Management Professional certification. The job offers a comprehensive benefits package and requires U.S. citizenship, a background investigation, and willingness to relocate to the Washington, DC area.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

The text describes the role of Contracting Officers in streamlining the acquisition process, managing complex contracts, and the qualifications required for a career at the CIA. These include strong analytical skills, exceptional customer service, excellent communication skills, attention to detail, and the ability to multi-task. Minimum qualifications also include U.S. citizenship, a background investigation, and meeting certain age and residency requirements. Desired qualifications include experience with Federal Acquisition Regulation (FAR) guidelines, relevant certifications, federal or military contracting experience, and a degree in fields like Accounting, Communications, or Economics.

Supervisory IT Specialist (Infosec)

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

This position is located in the Department of Transportation (DOT), Office of the Secretary (OST), Office of the Chief Information Officer (OCIO). The OCIO serves as the principal advisor to the Secretary of Transportation on matters involving information and technology. The role requires U.S. citizenship and specialized experience. The position involves travel and requires registration for the Selective Service for males born after 12/31/1959. New supervisors must complete a 1-year probationary period. The required qualifications include experience leading, developing policy, and implementing continual service improvement methodologies, as well as providing technical guidance to organization managers or executives.

Senior Software Developer

Company: Easy Dynamics

Location: Washington DC

Posted Jun 06, 2024

The role involves supporting a large enterprise Identity Provider as a member of the development team, focusing on ICAM services in an on-premises environment. Key responsibilities include overseeing the development and implementation of a full-stack ICAM web application, developing software, improving development and deployment practices, interfacing with customers, creating documentation, and mentoring junior engineers. The ideal candidate should have extensive experience in various programming languages, Agile software development, and federal security compliance requirements. Additional qualifications include knowledge of cloud architecture, software testing principles, and identity and access management principles.

Information Systems Security Manager

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 06, 2024

The job posting is for an Information Systems Security Manager position at the Departmental Offices, Management CFO-Info Systems and CIO. The job requires specialized experience in information systems security, as well as IT-related experience demonstrating four competencies. The job also offers a comprehensive benefits package.

Administrator I GPG

Company: MedStar Health

Location: Washington DC

Posted Jun 06, 2024

The job posting is for a management position in a pediatric department. The job involves coordinating office policies and procedures, supervising staff, and overseeing patient care. The posting highlights the benefits of working for MedStar Health, including a strong emphasis on teamwork, equity, and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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