Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

System Concepts Optimization Engineering Manager

Company: The Aerospace Corporation

Location: Washington DC

Posted Feb 03, 2025

The Aerospace Corporation is seeking a System Concepts Optimization Engineering Manager to lead a team of engineers, mathematicians, and scientists. The role involves building and leading teams, applying innovative optimization techniques to spacecraft and orbit design, and contributing to technical analyses. The ideal candidate will have a BS degree in aerospace, astronautical, or mechanical engineering, significant professional experience, and a history of contributing to substantial technical projects. They should also have experience with constellation design, orbital mechanics, and programming languages like Python, C, C++, or MATLAB. The role offers a competitive compensation package and a culture that promotes innovation, growth, and technical excellence.

Project Manager (TS/SCI with Poly)

Company: Maxar Technologies

Location: Washington DC

Posted Feb 02, 2025

Maxar Technologies is seeking a Project Manager for a critical mission involving the development, optimization, and support of a geospatial data visualization web application. The role offers opportunities for professional growth, including dedicated development time, online learning, conference attendance, and education reimbursement. The ideal candidate should have a technical or business degree, 8+ years of relevant experience, and project management skills. Familiarity with system accreditation, Lean Agile Development, JIRA, Confluence, AWS cloud services, and geospatial tools is preferred. The base pay for this position in the Washington DC metropolitan area is $119,000 - $197,000 annually.

Senior Information Systems Administrator (R3077) *Top Secret Clearance required

Company: Shield AI

Location: Washington DC

Posted Feb 02, 2025

Shield AI is seeking a highly experienced Systems Administrator with 35 years of experience to join their Classified IT Team. The ideal candidate will have a strong desire to learn, exceptional troubleshooting skills, and a commitment to upholding high standards. The role involves maintaining classified and CUI information systems, providing technical support, problem resolution, escalation, documentation, onsite support, imaging and deployment, training and development, and participating in new system planning. Required qualifications include extensive experience in system administration, customer support skills, technical skills in Windows Server, Ubuntu, and cloud environments, A+ and Security+ certifications, and a DOD Top Secret security clearance. Preferred qualifications include advanced technical expertise, scripting and automation skills, and cross-platform experience.

Consulting Marketing Manager

Company: Agilian.com

Location: Washington DC

Posted Feb 02, 2025

Agilian, a full-service strategy, technology, and change management consulting firm, is seeking a Consulting Marketing Manager to bridge account success and market growth, maximizing the company's impact on the Medicaid ecosystem. The role involves delivering billable consulting services, designing and executing account-based marketing campaigns, and contributing to measurable Medicaid retention improvement rates. The ideal candidate should have analytical thinking, client relationship management, and project execution skills for consulting services, and strategic thinking, content creation, and tech savviness for marketing management. The position offers a competitive salary, comprehensive benefits, and the opportunity to work remotely with a preference for candidates within the DMV.

Manager, Product Management - Mainstreet Customer Management

Company: Capital One

Location: Washington DC

Posted Feb 02, 2025

Capital One's Mainstreet Customer Management (MSCM) team is seeking a Product Manager to lead ML-driven marketing initiatives and expand them across Card. The role involves driving enhancements in ML experimentation, data, and messaging platforms, collaborating with marketers and BAs, and leveraging tech team tools. The ideal candidate should be human-centered, business-focused, technology-driven, and transformational, with a passion for customer-focused solutions. Basic qualifications include a bachelor's degree and 3+ years of product management experience. Preferred qualifications include a degree in Computer Science or Engineering, an MBA, and Agile product management experience. The role offers competitive compensation and benefits, with a salary range of $158,400 - $180,800 for the McLean, VA location.

Manager, Go-to-Market Strategy Consulting

Company: MarketBridge

Location: Washington DC

Posted Feb 02, 2025

Marketbridge is a growth consulting and marketing firm seeking a GotoMarket Strategy Manager with 5+ years of marketing experience and 3+ years in strategy consulting or market research. The role involves project management, research, storytelling, client relations, marketing expertise, and mentorship. The ideal candidate will have exceptional project management skills, be a persuasive communicator, and be proactive. Marketbridge fosters an entrepreneurial culture with a focus on professional growth, offering competitive compensation, flexible time off, and various benefits. The company is committed to supporting humanitarian and environmental nonprofit organizations.

Salesforce Developer

Company: CoreSphere, LLC

Location: Washington DC

Posted Feb 02, 2025

CoreSphere is hiring a Salesforce Developer with 5+ years of experience in an enterprise-level Salesforce program. The candidate should have strong communication, analytical, and time management skills. They must be a team player, capable of working independently, and have experience with Agile methodology, Apex classes, triggers, Lightning Components, and Visualforce. The role involves implementing CICD environments, designing and developing business applications, and providing technical assistance. The company offers competitive pay, benefits, and a fast-growing environment.

Launch and Missile Systems Mechanisms Engineer - Engineering Specialist

Company: The Aerospace Corporation

Location: Washington DC

Posted Feb 02, 2025

The Aerospace Corporation is seeking a Launch and Missile Systems Mechanisms Engineer. The role involves working closely with program offices, preparing reports, providing briefings, and occasionally traveling to contractor sites. The ideal candidate will have a Bachelor's degree in a STEM field and at least 6 years of experience in launch vehicle, spacecraft, or missile program support. They should be able to evaluate moving mechanical assemblies and explosive devices, review designs, and perform independent analyses. The position requires a current TSSCI security clearance and US citizenship. The company offers a competitive compensation package, comprehensive health care, and various benefits. The Aerospace Corporation is an equal opportunity employer.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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