Customer Satisfaction Jobs in Washington DC

Positions 40,701 Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Research Analyst/Desk Officer

Company: Themis Insight

Location: Washington DC

Posted Feb 01, 2025

Themis Insight is hiring a Research Analyst/Desk Officer in McLean, VA. The role involves assisting in closing key intelligence gaps, leveraging deep understanding of operational and technical complexities, and providing objective reviews. The company offers competitive benefits, including health, dental, vision plans, 401k contributions, time off, career development, and employee referral bonuses. Themis Insight is an Equal Opportunity/Affirmative Action employer.

Business Advisory Jr. Professional II

Company: BryceTech

Location: Washington DC

Posted Feb 01, 2025

BryceTech, an Equal Opportunity Employer, is seeking a Data Management Analyst for NASA's Space Technology Mission Directorate (STMD). The role involves developing and maintaining systems for storing and organizing data about STMD-funded technologies, ensuring data quality, and supporting reporting requirements. The ideal candidate should have a technical degree, relevant experience, strong analytical skills, and proficiency in Python and database management. BryceTech offers competitive benefits including a comprehensive health plan, 401k match, and educational reimbursement.

Manager, Cyber Risk & Analysis - Cyber External Client Assurance - Independent Assurance (SOC 2, ISO 27001)

Company: Capital One

Location: Washington DC

Posted Jan 31, 2025

The Manager Cyber Risk & Analysis role involves facilitating Capital One's commercialized products and services through their Commercialized Attestation goals, SOC 2, and ISO 27001. The associate will perform process and technology risk assessments, evaluate control deviations, collect evidence for external auditors, and interpret control design for senior leadership. The role requires strong analytical skills, collaboration, and subject matter expertise. Basic qualifications include a high school diploma, 4 years of experience in Internal Controls Risk Management or Audit, and 2 years of experience in IT controls. Preferred qualifications include a Bachelor's degree, 5+ years of auditing experience, and cloud technology certifications. The role is eligible for performance-based incentives and offers a competitive salary range.

Product Manager Compliance Assistant App (m/f/x)

Company: Dynatrace

Location: Washington DC

Posted Feb 01, 2025

Dynatrace is seeking a product manager to lead the Compliance Assistant app, aiming to revolutionize compliance management for customers. The role involves defining the app's roadmap, analyzing competitors and customer use cases, collaborating with UX members, and defining adoption KPIs. Previous experience in compliance, product management, and SaaS cloud computing is beneficial. Dynatrace offers a culture of excellence, competitive compensation, and the opportunity to work with leading cloud providers and technologies.

Technical Program Manager (Solution Design Experience)

Company: Pure Integration

Location: Washington DC

Posted Jan 31, 2025

pureIntegration, a technology consulting firm with over 20 years of experience, is seeking a Technical Program Manager to lead the redesign of the GrantFinder portal. The role involves integrating BlueConic CDP and Brightspot CMS, collaborating with stakeholders and vendors, and ensuring alignment with local jurisdiction requirements. The position is fully remote within the US, with a strong likelihood of extension. The ideal candidate should have experience in program management, solution design, and working with CDPs and CMSs.

Director, Product Marketing

Company: Microstrategy

Location: Washington DC

Posted Jan 31, 2025

MicroStrategy, a leader in enterprise analytics and mobility software, is seeking a Director of Product Marketing. The ideal candidate will have a deep understanding of the enterprise software market, a passion for AI, data, and analytics, and a proven track record in launching and marketing software products. The role involves market analysis, go-to-market planning, positioning and messaging, sales enablement, and content development. Qualifications include a Bachelor's degree in Marketing, Business Engineering, Computer Science, AI, or a related field, MBA preferred, certification in the Pragmatic Institute framework or similar, 7+ years of experience in enterprise software product marketing, deep understanding of the data and analytics market, experience with cloud architectures and AI technologies, and strong strategic thinking, analytical, communication, and project management skills.

Oracle CLM Developer

Company: i360technologies, Inc.

Location: Washington DC

Posted Jan 31, 2025

i360 is a growing GOVCON professional services company seeking motivated individuals with a competitive mindset to work in a fast-paced environment. The company offers unlimited growth opportunities and a first-class team. They are currently looking for a Sr Oracle R12 Contract LifeCycle Management CLM Developer with 6+ years of experience in Oracle RICEW and Oracle CLM in an Oracle Federal Financials R122 environment. The role involves developing extensions and enhancements to Oracle CLM, providing input for overall strategy, and performing development using SQL and PL/SQL. The company values excellent customer service skills, strong communication, and technical abilities. They offer a comprehensive benefits package including retirement plans, tuition reimbursement, and health care plans.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

Related Pages

© 2026 Job Transparency. All rights reserved.