Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Research Analyst/Desk Officer

Company: Themis Insight

Location: Washington DC

Posted Feb 01, 2025

Themis Insight is hiring a Research Analyst/Desk Officer in McLean, VA. The role involves assisting in closing key intelligence gaps, leveraging deep understanding of operational and technical complexities, and providing objective reviews. The company offers competitive benefits, including health, dental, vision plans, 401k contributions, time off, career development, and employee referral bonuses. Themis Insight is an Equal Opportunity/Affirmative Action employer.

Business Advisory Jr. Professional II

Company: BryceTech

Location: Washington DC

Posted Feb 01, 2025

BryceTech, an Equal Opportunity Employer, is seeking a Data Management Analyst for NASA's Space Technology Mission Directorate (STMD). The role involves developing and maintaining systems for storing and organizing data about STMD-funded technologies, ensuring data quality, and supporting reporting requirements. The ideal candidate should have a technical degree, relevant experience, strong analytical skills, and proficiency in Python and database management. BryceTech offers competitive benefits including a comprehensive health plan, 401k match, and educational reimbursement.

Manager, Cyber Risk & Analysis - Cyber External Client Assurance - Independent Assurance (SOC 2, ISO 27001)

Company: Capital One

Location: Washington DC

Posted Jan 31, 2025

The Manager Cyber Risk & Analysis role involves facilitating Capital One's commercialized products and services through their Commercialized Attestation goals, SOC 2, and ISO 27001. The associate will perform process and technology risk assessments, evaluate control deviations, collect evidence for external auditors, and interpret control design for senior leadership. The role requires strong analytical skills, collaboration, and subject matter expertise. Basic qualifications include a high school diploma, 4 years of experience in Internal Controls Risk Management or Audit, and 2 years of experience in IT controls. Preferred qualifications include a Bachelor's degree, 5+ years of auditing experience, and cloud technology certifications. The role is eligible for performance-based incentives and offers a competitive salary range.

Product Manager Compliance Assistant App (m/f/x)

Company: Dynatrace

Location: Washington DC

Posted Feb 01, 2025

Dynatrace is seeking a product manager to lead the Compliance Assistant app, aiming to revolutionize compliance management for customers. The role involves defining the app's roadmap, analyzing competitors and customer use cases, collaborating with UX members, and defining adoption KPIs. Previous experience in compliance, product management, and SaaS cloud computing is beneficial. Dynatrace offers a culture of excellence, competitive compensation, and the opportunity to work with leading cloud providers and technologies.

Technical Program Manager (Solution Design Experience)

Company: Pure Integration

Location: Washington DC

Posted Jan 31, 2025

pureIntegration, a technology consulting firm with over 20 years of experience, is seeking a Technical Program Manager to lead the redesign of the GrantFinder portal. The role involves integrating BlueConic CDP and Brightspot CMS, collaborating with stakeholders and vendors, and ensuring alignment with local jurisdiction requirements. The position is fully remote within the US, with a strong likelihood of extension. The ideal candidate should have experience in program management, solution design, and working with CDPs and CMSs.

Director, Product Marketing

Company: Microstrategy

Location: Washington DC

Posted Jan 31, 2025

MicroStrategy, a leader in enterprise analytics and mobility software, is seeking a Director of Product Marketing. The ideal candidate will have a deep understanding of the enterprise software market, a passion for AI, data, and analytics, and a proven track record in launching and marketing software products. The role involves market analysis, go-to-market planning, positioning and messaging, sales enablement, and content development. Qualifications include a Bachelor's degree in Marketing, Business Engineering, Computer Science, AI, or a related field, MBA preferred, certification in the Pragmatic Institute framework or similar, 7+ years of experience in enterprise software product marketing, deep understanding of the data and analytics market, experience with cloud architectures and AI technologies, and strong strategic thinking, analytical, communication, and project management skills.

Oracle CLM Developer

Company: i360technologies, Inc.

Location: Washington DC

Posted Jan 31, 2025

i360 is a growing GOVCON professional services company seeking motivated individuals with a competitive mindset to work in a fast-paced environment. The company offers unlimited growth opportunities and a first-class team. They are currently looking for a Sr Oracle R12 Contract LifeCycle Management CLM Developer with 6+ years of experience in Oracle RICEW and Oracle CLM in an Oracle Federal Financials R122 environment. The role involves developing extensions and enhancements to Oracle CLM, providing input for overall strategy, and performing development using SQL and PL/SQL. The company values excellent customer service skills, strong communication, and technical abilities. They offer a comprehensive benefits package including retirement plans, tuition reimbursement, and health care plans.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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