Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Manager, Product Management - Fraud (US Card)

Company: Capital One

Location: Washington DC

Posted Feb 01, 2025

Capital One's Fraud Product team is seeking a Product Manager for two key areas: Authentication & Verification and Payment Fraud Decisioning. The role involves driving the roadmap and delivery for real-time intelligent authentication experiences, determining strategy for pooling and reusing authentication tools, building a 101 Learning of the Authentication and Verification Space, outlining CX pain points, and managing a Senior Associate. The Product Manager will also lead a tech team, own feature and capability delivery, partner with data science teams, and collaborate with partner teams. Key qualifications include intellectual curiosity, communication and influencing skills, being a doer, passionate and customer-focused, a learner, and a team player. Basic qualifications include a Bachelor's Degree or military experience and at least 3 years of product management experience or experience in product design, agile delivery, business analysis, data science, or software engineering.

Technical Account Manager

Company: Everbridge

Location: Washington DC

Posted Feb 01, 2025

Everbridge, a rapidly growing US company, is seeking an experienced Technical Account Manager (TAM) to support large clients internationally. The TAM will represent Everbridge as a member of the client's business continuity team, providing project management, technical consultancy, system design, and configuration support, and training. The TAM will also act as a customer advocate within Everbridge and an escalation point when necessary. The role requires excellent communication and customer management skills, and the ability to work in a fast-paced environment. The estimated salary ranges from $118,000 to $140,000, and Everbridge offers comprehensive employee benefits.

Network Engineer (SME)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Feb 01, 2025

BAE Systems, a top-tier defense contractor, is seeking a highly experienced Network Engineer with a focus on Network Access Control (NAC) and CISCO network appliances. The ideal candidate will have a deep understanding of network security principles, excellent problem-solving skills, and a proactive approach to maintaining and optimizing endpoint validation. The role involves designing, implementing, and managing NAC solutions, monitoring network traffic for potential security threats, collaborating with cross-functional teams, and staying updated with the latest industry trends. BAE Systems offers a flexible work environment, competitive salary, and comprehensive benefits, including health, dental, and vision insurance, a 401k savings plan, and disability coverage.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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