Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior User Terminal Product Manager

Company: Telesat

Location: Washington DC

Posted Apr 03, 2024

Telesat, a leading global satellite operator, is seeking a product manager for satellite modems in their User Terminal team. The role involves managing the modem portfolio, product roadmap, and development for the Telesat Lightspeed LEO constellation. The ideal candidate should have a Bachelor's degree in engineering with a focus on communication systems, at least 10 years of product management experience in a STEM field, and 5 years in the satcom sector. Knowledge of satellite antenna and modem technologies, satellite markets, and the satcom ecosystem is required. The role involves working with cross-functional teams, managing external vendors, and excellent communication skills. The position is based in Telesat's Bethesda, MD or Ottawa, ON office, with full-time office or hybrid 60/40 office/remote work options.

Systems Engineer - Principal I - ESE05

Company: Solutions³ LLC

Location: Washington DC

Posted Apr 03, 2024

Solutions3 LLC is seeking a Senior Software Engineer to support the design, development, and deployment of advanced cybersecurity capabilities. The role involves applying analytical and logical thinking to design and develop computer systems, appliances, and networks, with a focus on the Splunk product. The candidate must have a strong understanding of various technologies such as firewalls, web application firewalls, VPNs, DNS, Data Loss Prevention, IDS/IPS, and proxies. They will be responsible for developing security systems, ensuring data protection, administering Splunk components, and supporting projects throughout the software development lifecycle. The ideal candidate should have 8+ years of relevant experience, an active Secret security clearance, and familiarity with cloud technologies and project management processes.

Helpdesk Specialist - Greenbelt MD

Company: ASP Web Solutions

Location: Washington DC

Posted Apr 03, 2024

ASP is seeking a Helpdesk Specialist for a full-time position in Greenbelt, MD. The role involves supporting NASA offices, both on-campus and nationwide, with software installation and usage. Key responsibilities include resolving customer inquiries via various channels, utilizing software applications, entering information into systems, and providing weekly reports. Required skills include 4 years of related customer service experience, strong communication skills, and organizational abilities. Preferred skills include public speaking, multitasking, and familiarity with CRM software. Previous technical support experience is beneficial.

AOG Customer Order Specialist

Company: Airbus

Location: Washington DC

Posted Apr 04, 2024

Satair USA, Inc. is seeking a Customer Order Specialist for their AOG department in Herndon, VA. The role involves managing AOG customer orders, collaborating with various teams, and communicating with customers. The company offers competitive compensation, work-life balance, comprehensive health benefits, and opportunities for professional development. The ideal candidate should have 3+ years of customer service experience, preferably in the aviation industry, and be willing to work on a rotating shift schedule. Airbus is committed to equal employment opportunities and fostering a diverse and inclusive work environment.

Product Marketing Manager

Company: Brivo

Location: Washington DC

Posted Apr 04, 2024

The Product Marketing Manager at Brivo is a hands-on role that involves understanding market dynamics, competitor positioning, and customer needs to set the company apart. The role requires creating compelling product stories, managing product launches, and developing go-to-market strategies. The ideal candidate should have 5+ years of experience in product marketing, excellent writing skills, and a strong analytical mind.

Network Reliability Engineer

Company: Coresite

Location: Washington DC

Posted Apr 04, 2024

CoreSite is seeking a Network Reliability Engineer to join their team. The role involves advancing automation, scale, and next-generation initiatives, with a focus on SDN, Cloud, and virtualization. The candidate should have experience in programming and be able to demonstrate this during the interview. The position offers a competitive salary, bonuses, and equity, along with comprehensive benefits including health insurance, retirement plans, and flexible time off. The ideal candidate will have a track record of building high-performance teams and experience in cloud computing architectures.

Program Manager - AI/ML

Company: MORSE Corp

Location: Washington DC

Posted Apr 03, 2024

MORSE, an innovative, employee-owned tech company, is seeking an experienced Program Manager for AI/ML programs for Department of Defense customers. The ideal candidate should have a strong technical background in software development, machine learning, or data science, along with excellent leadership and interpersonal skills. The role involves leading cross-functional teams, collaborating with government customers, defining program technical direction, managing project plans, budgets, and resources, and identifying new business opportunities. Requirements include US Citizenship, Security Clearance (TS/SCI preferred), a degree in Computer Science, Software Engineering, Machine Learning, or a related field, at least 5 years of experience in software development or data science, a proven track record in managing large-scale projects, strong understanding of AI/ML concepts, and experience working with government agencies.

Sr. SW Developer (LS213)

Company: Telesat

Location: Washington DC

Posted Apr 03, 2024

Telesat is a leading global satellite operator providing reliable and secure satellite-delivered communications solutions. They are revolutionizing global broadband connectivity with their Low Earth Orbit satellite network, Telesat Lightspeed. The company values collaboration, flexibility, and teamwork, and is looking for a Sr. SW Developer to contribute to the design, development, and testing of their cutting-edge LightSpeed Software.

Senior Network Engineer

Company: SiloSmashers

Location: Washington DC

Posted Apr 04, 2024

SiloSmashers is seeking a highly experienced Senior Network Engineer with expertise in Cisco routing and switching, network architecture, and telecommunications infrastructure. The role involves designing and developing network blueprints, planning new technology deployments, enhancing network monitoring, and providing technical leadership. The ideal candidate should have strong soft skills, including critical thinking, collaboration, and communication, and possess relevant certifications such as CCNA, CCNP, or advanced degrees. U.S. citizenship and a clean security clearance are required.

Sr. Product Owner (LS63)

Company: Telesat

Location: Washington DC

Posted Apr 03, 2024

Telesat, a leading global satellite operator, is seeking a Product Owner for their Agile development process. The role involves defining and prioritizing the product backlog, ensuring alignment with business strategy and customer needs. The successful candidate will have a Bachelor's or Master's degree in a relevant field, proven experience as a Product Owner, and strong understanding of the business domain. The role offers a hybrid work environment, comfortable office conditions, and international travel. The company values equality and provides accommodations as needed.

System Engineer - Senior Level

Company: CEdge Inc

Location: Washington DC

Posted Apr 04, 2024

The job posting is for a Systems Engineer position at CEdge Software Consultants, a company that provides IT solutions to government and commercial clients. The job requires a TS/SCI Security Clearance and experience in systems engineering, Agile development, and cloud-based technology. The company offers a full benefits package, 10 days PTO, and 10 paid holidays.

Graphics Specialist (TS/SCI w/ CI Poly)

Company: IBM

Location: US Washington

Posted Apr 04, 2024

IBM is seeking a graphic artist with a TS/SCI security clearance to create professional designs for various projects, including Watson Blockchain, IoT, and Security. The role involves collaborating with clients to produce editable graphics, adhering to security protocols, and presenting viable design options to improve morale and motivational improvements. Required skills include experience with PowerPoint, Paint, Adobe Illustrator, and Photoshop, as well as the ability to follow security protocols. Preferred skills include MS Office proficiency.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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