Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Cyber Engineer II

Company: Solutions³ LLC

Location: Washington DC

Posted Apr 03, 2024

The job posting is for a Cyber Security Engineer position that requires experience in designing, developing, and implementing secure computer systems, appliances, and networks. The role involves providing technical leadership, developing security systems, and ensuring the protection of organization data.

Content Wtiter

Company: vTech Solution, Inc.

Location: Washington DC

Posted Apr 03, 2024

<p><b>Content Writer<b> <p> <p>One word to describe vTech Solution would certainly be<b> Growth <b>From its inception in 2006 till today the Company has achieved numerous milestones in the journey to be where it is today Being featured in INC 5000 for seven consecutive times and in Washington Business Journal for last couple of years in a row vTech has demonstrated an indomitable attitude of marching ahead year on year With a strong presence in the Federal and the State amp arena the Company is not letting anything get in the way of this remarkable growth trajectory Headquartered in Washington DC vTech Solution has managed to expand its presence across US and Canada delivering unmatched business and technology solutions in the form of Managed IT Services Managed Security Services Cloud Solutions and Workforce Management Services to reputed agencies in the US Government and various commercial clients vTech believes that its true strength lies in its employees Nurturing and empowering its employees to see them to the heights of their career is part of vTech Solutions mission statement <b>vTech Solution<b> is looking for people who want to match this zeal for professional growth <p> <p><b>vTech Solution<b> is looking for a bright amp dynamic incumbent for the position of <b>Content Writer <b>to work from its<b> Office <b>in<b> Washington DC Herndon VA<b> <p> <p><b>Position Overview<b> <p> <p>Do you have a strong opinion about the Oxford Comma How do you feel about starting a sentence with And If a picture is worth 1000 words then how much is an infographic worth <p> <p>Our dynamic and agile marketing team is currently seeking a talented Content Writer In this pivotal role youll craft compelling content to bolster our marketing efforts Whether its creating captivating headlines engaging captions informative articles or persuasive emails youll find joy in every word you write <p> <p>Your highquality content will reach diverse audiences across multiple channels including email campaigns white papers LinkedIn posts video scripts and YouTube And when youre not weaving magic with your words which is your primary responsibility youll actively contribute to our impactful event initiativesthink conferences special events and even NFL games <p> <p><b>Why join vTech<b> <p> <ul><li>Be part of a fun and fast growing family environment<li> <li>Opportunity to learn and grow an exciting career<li> <li>Attractive Salary and Benefits <li> <li>Job Satisfaction<li> <li>Perfect Place for Perfect Talent<li> <li>Work Life Balance<li> <ul><p>If you are an <b>enthusiastic person<b> passionate about professional growth having aa desire to make a difference in the lives of people by helping them achieve their dreams and want to have a real impact on the growth of a company we would like to hear from you <p> <p><b>Primary Responsibilities<b> <p> <ul><li>Write engaging fun and informative content for blogs video scripts case studies infographics marketing emails white papers and other marketing materials<li> <li>Experience a divine enjoyment when editing content for accuracy clarity and adherence to brand voice and style guidelines Must love to edit<li> <li>Have a genuine enjoyment in crafting content with an audiencefirst mindset Emphasis will be placed on the quality and impact of projects vs a focus on the number of projects completed<li> <ul><p><b>Other responsibilities <b>how you will spend most of your time <p> <ul><li>Conduct research on various topics to support content development<li> <li>Possess a working knowledge of AI writing tools with an understanding that AI creates a great first draft quality of prompt pending but your editing abilities and enjoyment in polishing a project to perfection will yield the best outcome<li> <li>Assist in creating style guides or suggesting changes to maintain consistency and clarity across all content<li> <li>Optimize articles and other content assets for SEO and accessibility<li> <li>Identify gaps in content and recommend new topics or ideas to address them<li> <li>Create posts for multiple social media channels to drive engagement and visibility<li> <li>Stay up to date on industry trends and best practices to inform content development strategies<li> <li>Distill complex concepts and language into content that is easily understood by our target audience<li> <li>Manage and prioritize multiple content writing projects to ensure timely completion<li> <li>Collaborate with leadership to develop and maintain editorial calendars<li> <ul><p><b>Required Qualifications<b> <p> <ul><li>Must be in the Washington DC or Northern Virginia area Commutable distance from DC or Herndon<li> <li>At least 15 years of experience in content writing preferably in a marketing or digital marketing role<li> <li>Proven track record of producing highquality written content for various channels and platforms<li> <li>Strong editing and proofreading skills with keen attention to detail<li> <li>Excellent communication interpersonal and presentation skills<li> <li>Proficiency with Microsoft Office<li> <li>Outstanding organizational and time management abilities to effectively manage multiple projects and deadlines<li> <li>A passion for creativity and innovation in content development<li> <li>Knowledge of SEO best practices and experience optimizing content for search engines is a plus<li> <ul><p>If this sounds like you apply today<p>

Technical Account Manager, Federal

Company: DTEX Systems

Location: Washington DC

Posted Apr 03, 2024

DTEX Systems is seeking a Federal Technical Account Manager with 7+ years of experience in a customer-facing security role, preferably in the FED/SLED space. The candidate will serve as the primary point of contact for assigned customers, expand commercial relationships, and identify upsell opportunities. The role requires excellent communication skills, project management abilities, and security domain knowledge. DTEX Systems offers a mission-oriented culture, growth opportunities, and competitive benefits, including comprehensive health coverage, flexible time off, and remote work options.

Client Relationship Specialist

Company: vTech Solution, Inc.

Location: Washington DC

Posted Apr 03, 2024

vTech Solution is a fast-growing company looking for a Client Relationship Specialist to join its DC Office. The company has achieved numerous milestones and is committed to nurturing and empowering its employees. The job requires building and managing client relationships, leading generation, and developing sales strategies.

Junior Analyst

Company: CIBA Insurance Services

Location: Washington DC

Posted Apr 03, 2024

<p>CEXEC Inc has a future opening for a Junior Analyst with excellent interpersonal and organizational skills to join our dynamic team to support our important Federal Government customer <p> <p><strong>Responsibilities<strong> <p> <ul><li>Schedule and organize meetings <li> <li>Take comprehensive notes during meetings to document discussions decisions and action items <li> <li>Distribute meeting minutes promptly to all attendees and relevant stakeholders for review and followup actions<li> <li>Regularly communicate with the team to collect updates on potential risks issues and opportunities related to the program<li> <li>Ensuring that the risk register is current accurate and reflective of the current risk landscape<li> <li>Distribute documents to relevant stakeholders including the transition manager program manager and senior branch management to facilitate informed decisionmaking<li> <li>Regularly check and maintain the online folders and log to ensure that they contain the latest versions of all files<li> <li>Support the client to ensure the most recent files are obtained from the team<li> <li>Organize and categorize documents in a manner that is easily accessible and understandable for team members and stakeholders<li> <li>Act as a liaison between the teams to communicate updates and to gather additional information if needed<li> <li>Other duties as assigned<li> <ul><p><strong>Requirements<strong> <p> <ul><li>1 year of experience<li> <li>General understanding of federal contracting<li> <li>Motivated Self Starter<li> <ul><p><strong>Education<strong> <p> <ul><li>Bachelors Degree Required<li> <ul><p><strong>Travel<strong> <p> <ul><li>015 travel<li> <ul><p>CEXEC offers a full benefit package that includes medical dental and vision health benefits In addition life short term and long disability insurance is offered at no cost to the employee CEXEC offers an annual leave policy as well as 401K retirement plan with a generous company match CEXEC offers education assistance via an Educational Assistance Program CEXEC offers a unique team environment where employees and management truly respect and value each other <p> <p>CEXEC Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<p>

Federal Account Manager

Company: Sunwater Capital

Location: Washington DC

Posted Apr 03, 2024

The Sunwater Institute, a nonprofit think tank, is seeking a Federal Account Manager to manage business development with Federal Agencies. The role involves selling the Sunwater Institute's digital platform, Legis1, and other legislative products. The ideal candidate should have strong sales and account management experience, excellent communication skills, and a self-starter attitude. Prior experience in sales to government, politics, policy, or advocacy organizations is preferred.

Records Management Specialist

Company: InfiniSource Consulting Solutions

Location: Washington DC

Posted Apr 03, 2024

InfiniSource Consulting Solutions, Inc. is seeking a Records Management Specialist for a full-time, on-site position at the U.S. Agency for International Development (USAID). The role involves tasks such as analyzing and applying federal records management principles, coordinating record dispositions, training staff, and providing records depository and retirement services. The ideal candidate should have at least 2 years of federal records management experience, proficiency in Microsoft Office Suite, and the ability to lift 35 pounds. InfiniSource offers a competitive salary and benefits package.

Personal Lines Account Manager

Company: Independent Insurance Agents of Illinois

Location: Washington DC

Posted Apr 03, 2024

The text describes a job opportunity for an Account Manager in a trusted risk advisor and solution provider for personal and business insurance. The role involves coordinating new and renewal personal lines business, reviewing policy proposals, providing customer service, and maintaining files. The ideal candidate should have a high school diploma or equivalent, some insurance industry experience, and a Property & Casualty License. They should possess excellent communication skills, organizational abilities, and proficiency in MS Office products. The position offers full-time hours, hybrid work options, and competitive benefits. The company values collaboration, professionalism, trust, and innovation.

IT Project Manager

Company: clearAvenue

Location: Washington DC

Posted Apr 03, 2024

The job posting is for an IT Project Manager position with a focus on agile methodologies. The role involves planning, managing, and overseeing IT projects, working closely with technical and business teams. Key responsibilities include defining project scope, developing work plans, managing project milestones, and ensuring adherence to quality standards. The ideal candidate should have a Bachelor's degree in IT or related field, 5+ years of project management experience, preferably in IT federal contracting, and certifications like PMP, SAFe Agile, or Scrum Master. Direct experience with DHS, FEMA, and agile methodologies is highly desirable. The role offers comprehensive benefits and equal opportunity employment.

Partner Solutions Sales Director

Company: Amdocs

Location: Washington DC

Posted Apr 03, 2024

<p><b>Job ID<b> 185211 <p> <p><b>Location Dallas TX Atlanta GA or Herndon VA<b> <p> <p><strong><b>Who are we<b><strong> <p> <p>Amdocs helps those who build the future to make it amazing With our marketleading portfolio of software products and services we unlock our customers innovative potential empowering them to provide nextgeneration communication and media experiences for both the individual end user and enterprise customers Our approximately 30000 employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations Listed on the NASDAQ Global Select Market Amdocs had revenue of $489 billion in fiscal 2023 <p> <p><strong><b>In one sentence<b><strong> <p> <p>Amdocs Networks is growing the Global Partners Sales Team to position existing and build new partner solutions to solve customer business needs <p> <p><strong><b>What will your job look like<b><strong> <p> <p>This Sales Director will understand customer needs and opportunities and then can map these into defined joint partner offerings Do you have deep understanding of the partner play and commercial models Youll use your strong technical influential and communications skills to evangelize existing partnerships and as well as create new offerings You will need to be comfortable guiding discussions to multiple facets of the decisionmaking chain Responsible for North America region we are a worldwide team reporting to the SVP of Networks amp Cloud Partner Strategy <p> <p><strong><b>You will<b><strong> <p> <ul><li>Understand the Telco Networks market trends and customer challenges and how our joint partner offers can create opportunity pipeline and wins vs the competition Other activities include competitive analysis early validation activities and retrospective winloss analysis<li> <li>Collaborate with CLevel executives internally and externally and to establish trusted advisor relationships<li> <li>Promote partner offerings to Amdocs Customer Business Executive teams<li> <li>Work closely with Partner Account teams running joint account pursuit cadence<li> <li>Drive pipeline generation with the Region Network Sales leads<li> <li>Define market opportunity targetaddressable markets quantifying the value GTM considerations and supporting pricing strategy with product pricing models<li> <li>Work with the Head of Network Partner Strategy and the Network Solutions team to translate market knowledge product strategy and cases into a successful partner ecosystem plan<li> <ul><p><strong><b>All you need is<b><strong> <p> <ul><li>Extensive experience delivering successful software solutions in a telecom sales or presales role or similar role having deep expertise in the telecom industry solution design endtoend network architecture and products and services<li> <li>Successful experience working with Hyperscalers as partners<li> <li>Successful experience in leading new initiatives understanding groundbreaking telecom technology being an entrepreneurial problem solver and having strong networking skills<li> <li>Shown success driving pipeline development with Partner Sales teams<li> <li>Experience in working with multiple third parties to define develop and commercialize portfolio of product solutions to solve specific customer struggles that are repeatable amp scalable<li> <li>A bachelors degree or equivalent experience or advanced degree<li> <li>Ability to travel at least 50<li> <ul><p><strong><b>Why you will love this job<b><strong> <p> <ul><li>Be a difference maker working with the latest innovative technology and industryleading partners<li> <li>You will join a driven sales force that always delivers<li> <li>We are a dynamic multicultural organization that constantly innovates and empowers our employees to grow<li> <ul><p>LIDNI <p> <p><b>Amdocs is an equal opportunity employer We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce<b><p>

Senior Reports Developer - 1886992

Company: Computer Technologies Consultants

Location: Washington DC

Posted Apr 03, 2024

Computer Technologies Consultants (CTC) is seeking a Sr. Reports Developer/Data Architect for a telework-eligible position in Arlington, VA. CTC, a leading technology company, offers competitive benefits, growth opportunities, and a family-oriented environment. The role involves working with Salesforce and Tableau, designing databases, and creating analytics reporting solutions. Required qualifications include 5+ years of reports development/data architect experience, 8+ years with Salesforce, and relevant certifications. CTC is an Equal Opportunity Employer.

Federal Support Engineer

Company: DTEX Systems

Location: Washington DC

Posted Apr 03, 2024

DTEX Systems is a leading company in Insider Risk Management, offering growth opportunities for team members. They are seeking a Federal Support Engineer with strong technical skills and customer service experience. The role involves deploying and configuring complex systems, troubleshooting technical issues, and providing customer training. DTEX Systems values its employees, offering comprehensive benefits and a flexible work environment. The company is experiencing significant growth and has received substantial financial backing from leading VC firms.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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