Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

2025 Communications Architecture Analyst

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 29, 2025

The Aerospace Corporation is a trusted partner to the nation's space programs, providing technical expertise across all aspects of space. They are currently seeking a Communication Architecture Analyst to join their Enterprise Effects Division. The role involves gaining knowledge in national security space or intelligence mission areas, providing analysis for research and development decisions, and developing and presenting analysis results. The ideal candidate will have a Masters or PhD in a relevant field, industry experience, and knowledge of space-related modeling and architectures. The company offers a competitive compensation package, comprehensive benefits, and a commitment to diversity and inclusion.

Senior Associate, Full Stack Developer - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Jan 28, 2025

Capital One is seeking a Full Stack Software Engineer with at least 15 years of experience in software engineering. The role involves collaborating with Agile teams, designing and developing technical solutions, and utilizing various programming languages and technologies. The company offers a competitive salary, comprehensive benefits, and a drug-free workplace. Capital One is an equal opportunity employer committed to diversity and inclusion.

Member Experience Specialist, MassMutual Federal Credit Union

Company: MassMutual

Location: Washington DC

Posted Jan 29, 2025

The text describes a job opportunity for a Member Experience Specialist at MassMutual Federal Credit Union. The role involves providing excellent service to members, building positive relationships, educating them about credit union products, and resolving their issues efficiently. The ideal candidate should have strong interpersonal skills, a positive attitude, and a passion for continuous learning. The team consists of a Director of Retail Operations, a Branch Manager, four Member Experience Specialists, and two Member Experience Assistants. The minimum qualifications include a high school diploma and 2+ years of experience in a financial institution. The ideal qualifications include knowledge of credit union products and services, proficiency in teller software, excellent customer service skills, and the ability to work in a fast-paced environment. The company values ethics, integrity, and offers industry-leading pay and benefits. Employment is contingent upon passing a credit check.

Recruiting Coordinator (Contractor)

Company: Anduril

Location: Washington DC

Posted Jan 29, 2025

Anduril Industries, a defense technology company, is seeking a Recruiting Coordinator to manage interview scheduling, assist candidates with travel and accommodations, and improve the interview process. The ideal candidate will have experience in recruiting, excellent communication skills, and a candidate-first mentality. Anduril offers competitive compensation, benefits, and a positive, diverse, and supportive culture.

Senior Business Analyst, Channels and Operations

Company: Capital One

Location: Washington DC

Posted Jan 28, 2025

Capital One is seeking a Senior Business Analyst to join their Retail Bank team. The role involves applying strategic and analytical skills to major company challenges, developing and testing strategies that impact the bottom line, and working closely with colleagues across various departments. The ideal candidate will have a quantitative degree, at least 1 year of analysis experience, and preferably a Masters Degree in a relevant field. They should also have experience in statistical model building, market research, SQL querying, business analysis, and consulting. The role offers a competitive salary, performance-based incentives, and a comprehensive benefits package. Capital One is an equal opportunity employer committed to diversity and inclusion.

Database Administrator Senior (ONSITE)

Company: Serigor Inc

Location: Washington DC

Posted Jan 28, 2025

The job posting is for a Senior Database Administrator position in Washington D.C. with a duration of 12 months or more. The role involves supporting the client's databases, enhancing the wellbeing of children by ensuring accurate and timely financial and medical support. The incumbent will design and maintain on-premises SQL Server databases, provide customer support, produce system and custom reports, review technical documentation, oversee enhancements, and recommend improvements. The role also includes planning and implementing projects, ensuring effective use of resources, and contributing to policies. The minimum requirement is a Bachelor's degree in IT or related field with 11 years of experience in database design, SQL, report design, and Microsoft SQL Server Databases.

Senior Manager, Data Science - GenAI Powered Developer Experience Team

Company: Capital One

Location: Washington DC

Posted Jan 29, 2025

Capital One is seeking a Senior Data Scientist for the GenAI Powered Developer Experience Team. The role involves partnering with a cross-functional team to deliver AI-powered products that enhance the software development lifecycle for developers. The ideal candidate should be innovative, creative, a leader, technical, and influential. They should have at least 3 years of experience in open-source programming languages for large-scale data analysis, machine learning, and relational databases. Preferred qualifications include a PhD in Computer Engineering, specialized experience in GenAI application development, management experience, DevOps experience, and AWS experience. The role is eligible for performance-based incentive compensation and offers a comprehensive set of benefits. Capital One is an equal opportunity employer committed to diversity and inclusion.

Senior Oracle Federal Financials P2P CLM SME

Company: i360technologies, Inc.

Location: Washington DC

Posted Jan 29, 2025

i360technologies is a growing GOVCON professional services company founded in 1999, offering competitive pay, robust benefits, and professional development opportunities. The company is seeking motivated individuals to join their first-class team, providing unlimited professional growth and career possibilities. The role involves expertise in Oracle GL, FV, SLA, PO, and AP modules, implementing new initiatives, and providing oversight to the Help Desk Support Team. The ideal candidate should have a BSBA degree in a relevant discipline, strong communication skills, and experience in Oracle R12 Federal Financial applications. Benefits include a referral bonus, 401k matching, health care plan, and paid time off.

Resident Relations Specialist

Company: AIR Communities

Location: Washington DC

Posted Jan 29, 2025

AIR Communities Apartment Income REIT Corp is a large owner and operator of multifamily housing, valuing integrity, respect, collaboration, customer focus, and performance. The Resident Relations Specialist role at Foxchase Apartment Homes involves managing the resident renewal process, providing exceptional customer service, and handling resident complaints and service issues. The company offers competitive compensation, benefits, and opportunities for professional growth. The application deadline is January 8th, and candidates must pass pre-employment screening.

Manager, Enterprise Services Risk eData

Company: Capital One

Location: Washington DC

Posted Jan 29, 2025

Capital One is seeking a highly motivated Risk Manager for its Enterprise Services Risk Office, specifically for the eData team. The successful candidate will have strong analytical, organizational, and communication skills, along with knowledge of process management strategies and risk methodologies. They will play a key role in enhancing risk processes for enterprise consumption and support critical business strategies. The role involves partnering with the eData risk team, delivering senior level risk management reporting, and collaborating with colleagues across multiple organizations. Basic qualifications include a high school diploma, at least 3 years of experience in process management or risk management, and at least 3 years of experience supporting internal business clients. Preferred qualifications include a bachelor's degree, 5+ years of experience in process management or risk management, and experience in the financial services industry.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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