Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Advisor Business Analyst - Modeling & Analytics (Open to Remote)

Company: Fannie Mae

Location: Washington DC

Posted Jan 28, 2025

Fannie Mae is seeking a business analyst for its Multi Family Credit Works application team. The role involves developing critical analytics software, interfacing with business users, and translating requirements into software requirements. The ideal candidate will have 6 years of experience in application development lifecycles, strong data analysis skills, and technical proficiency in Oracle stored procedures and advanced querying. A bachelor's degree in a relevant field is required, with an advanced degree preferred. The position offers opportunities for career growth and contributing to the future of the housing industry.

Supervisor, Tea Around Town

Company: TopView Group

Location: Washington DC

Posted Jan 28, 2025

TopView Global, a company powered by in-house technology, offers unique experiences by land and sea worldwide and develops top-notch software solutions for adventure seekers and experience managers. They operate in several major cities and plan to expand globally. The company is seeking ambitious professionals to join their result-driven, agile, and competitive team. The Supervisor role involves coordinating schedules, managing catering, ensuring high standards, and providing coaching. Requirements include 1 year of leadership experience in the restaurant industry, strong time management skills, excellent customer service, and the ability to work in a fast-paced environment. Benefits include health, vision, and dental insurance, as well as PTO.

User Terminal Program Manager - Third-Party Programs

Company: Telesat

Location: Washington DC

Posted Jan 28, 2025

Telesat, a leading global satellite operator, is seeking a UT Program Manager with experience in satellite user terminal technologies. The role involves managing third-party type approval programs, working with external vendors, and ensuring timely delivery of compliant solutions. The ideal candidate should have a Bachelor's degree in engineering, a minimum of 6 years of program management experience, and type approval experience. The position is based in Bethesda, MD, with occasional international travel.

VP, MF Operational Risk Management (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 28, 2025

Fannie Mae is seeking a VP of MF Operational Risk Management with 15+ years of experience in risk management, preferably within first or second-line operational risk. The role involves setting the strategy and vision for operational risk management, leading operational compliance, managing a team, and ensuring alignment with divisional strategic priorities. The successful candidate will have strong skills in risk assessment, business insight, relationship management, influencing, governance and compliance, communication, and leadership.

Federal Regional Sales Director - FSI (Remote, DMV)

Company: Dynatrace

Location: Washington DC

Posted Jan 28, 2025

The job posting is for a sales role at Dynatrace, a leader in unified observability and security. The role involves developing a sales team, cultivating a sustainable product sales pipeline, monitoring competitors, and creating GTM plans. The ideal candidate should have a minimum of 5 years of enterprise software sales experience, preferably with sales management experience. Dynatrace offers competitive compensation, unlimited personal time off, an employee stock purchase plan, and a reward system. The company works with major cloud providers and uses cutting-edge technologies. Over 50 of the Fortune 100 companies are current customers.

Senior Detection Operations Engineer

Company: Rapid7

Location: Washington DC

Posted Jan 28, 2025

Rapid7's Threat Intelligence & Detection Engineering (TIDE) team is seeking a Senior Detection Operations Engineer to serve as the primary technical escalation point for the Detection Operations Team. The role involves evaluating and improving the current InsightIDR detection library, collaborating with SOC Analysts, Data Science team, IR Consultants, and security researchers, conducting research on attacker behaviors, and utilizing expert level skills in multiple security domains to build rules that detect or prevent threats. The ideal candidate should have 5+ years of experience as a SOC Analyst, Incident Responder, or cyber threat intelligence researcher, experience with threat intelligence platforms, and proficiency in writing detections using various frameworks. Rapid7 is committed to creating a secure digital world and fostering a dynamic workplace where everyone can have a fulfilling career.

Human Resources Director

Company: BLN24

Location: Washington DC

Posted Jan 28, 2025

BLN24 is a rapidly growing management consulting firm supporting the US Federal Government. They are seeking an experienced Human Resources Director to lead and manage all HR functions, including benefits compliance, employee engagement, and performance management. The role offers a high-energy, flexible corporate environment with opportunities for professional and personal growth. BLN24 emphasizes a positive work culture, continuous improvement, and employee well-being, providing generous medical, dental, and vision plans. They value diversity and inclusion, offering equal opportunities and reasonable accommodations for all employees.

Portfolio Manager

Company: Corner Alliance

Location: Washington DC

Posted Jan 28, 2025

Corner Alliance, a growing consulting firm, is seeking experienced Portfolio Managers for roles in IT Automation, Data Analysis, Program Optimization, and Grants Management. The role involves leading a team of project managers and 50 employees, managing client relationships, ensuring quality assurance, and providing strategic guidance. The company offers a competitive benefits package and a commitment to diversity and inclusivity. US citizenship and clearance are required.

Account Executive, Screening - Silver Spring ,MD

Company: Guardant Health

Location: Washington DC

Posted Jan 28, 2025

Guardant Health is seeking a field-based Account Executive for their Screening and Early Detection commercial team. The role involves promoting Guardant's cancer screening products, particularly the SHIELD test for colorectal cancer, to healthcare providers in primary care settings. The ideal candidate should have 4+ years of direct experience in healthcare sales, strong communication skills, and the ability to engage in a consultative selling process. The position requires travel within the assigned territory and some travel outside for regional or national meetings. The base salary range for this full-time position is $116,000 to $133,000.

Advanced Radar Signal and Image Process Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 28, 2025

The Aerospace Corporation is a trusted partner to the nation's space programs, providing technical expertise across all aspects of space. They are seeking experienced SAR Signal and Image Processing Engineers to join their team in Chantilly, VA. The role involves creating and evolving SAR image formation processors, evaluating SAR MTI maritime surveillance and electronic warfare applications, and advancing a portfolio of high-impact projects. The ideal candidate will have a Bachelor's degree in Engineering, Physics, Mathematics, or a related technical discipline, along with substantial experience in radar signal and image processing using MATLAB or Python. The position requires ability to obtain and maintain Top Secret security clearance, and US citizenship is required.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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