Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Digital Engineering at SAIC

Company: SAIC

Location: Washington DC

Posted Mar 06, 2024

<p><b>Description<b> <p> <p>SAIC is hiring within our Engineering Innovation Factory Team Join a team of solution architects and digital engineers that define and build the Digital Engineering Ecosystem a packaged digital thread solution that fuels the Digital Engineering Transformation across our entire industry Our work creating digital ecosystems span an exciting variety of programs customers and corporate initiatives requiring Digital Engineering and Model Based Enterprise applications and infrastructure deployed in Defense Federal Civilian andor National Security environments <p> <p>As part of our Engineering Innovation Factory Team you will be responsible for prototyping architecting and deploying new Digital Engineering solutions for our internal and external customers to include both cloudbased and onprem solutions across multiple security domains <p> <p><b>Qualifications<b> <p> <p>Some positions may be eligible for remote work within the US <p> <p>Minimum requirements will vary based on role level education and experience All positions will require US Citizenship some will require a secret clearance or higher <p> <p><strong>Positions will be available in the following skill areas<strong> <p> <ul><li> <ul><li>Embedded Systems Development<li> <li>Digital Engineering<li> <li>Model Based Systems Engineering<li> <li>Digital Thread<li> <li>PLM<li> <ul><li> <ul><p><strong>Desired Experience with some or all of the following<strong> <p> <ul><li>Experience with the application of systems engineering model based engineering digital engineering methods and creative thoughtleadership <li> <li>Experience using modern MBSE tools CameoNoMagic DOORS Rhapsody SPARX etc<li> <li>Experience analyzing requirements and system designs and using modern Systems Engineering toolchains DOORS Confluence JIRA etc<li> <li>Experience with PLM systems software ANSYS TeamCenter 3D Experience WindChill etc<li> <li>Familiarity with multidisciplinary analysis and optimization tools and digital engineering lifecycle management tools<li> <li>Extensive systems engineering experience in system architecture and design systems documentation system requirements system architecture CONOPS and systems verification<li> <li>Experience with DOORS and requirementsarchitecture linking<li> <li>Experience with MATLAB AFSIM 3DX MQL PointwiseCadence etc<li> <li>Experience with physicsbased model or simulation development<li> <li>Experience with Multidisciplinary Design Analysis Optimization MDAO<li> <li>Experience working in an agile development environment<li> <li>Experience with version control using eg Teamwork Cloud SVN GitHub<li> <ul><p>SAIC accepts applications on an ongoing basis and there is no deadline <p> <p>Covid Policy SAIC does not require COVID19 vaccinations or boosters Customer site vaccination requirements must be followed when work is performed at a customer site<p>

Program Manager, Commercial Products

Company: Fluence

Location: Washington DC

Posted Mar 06, 2024

Fluence Energy, Inc. is a global leader in energy storage products and services, offering an ecosystem of offerings to drive the clean energy transition. The company is currently seeking a Program Manager to lead global efforts in developing and deploying new commercial products and structures. The ideal candidate should have an undergraduate degree, at least 5-7 years of energy industry experience, and a strong background in quantitative risk analysis and statistics. Fluence values diversity, inclusion, and offers competitive benefits including unlimited PTO, medical insurance, and a generous 401K match.

Supervisory Librarian (Collection Development Officer)

Company: Legislative Branch

Location: Washington, District of Columbia Washington, District of Columbia

Posted Mar 06, 2024

Help Help How to Apply Please carefully follow all instructions under the How to Apply tab to ensure you are considered for the positionYou are required to apply online for this announcement We are unable to accept mailed or emailed documents You must complete the entire application process including submission of all documents BEFORE this announcement closes To do so complete the following stepsStep 1 If you do not already have one create a resume on USAJOBS Although you must enter your Social Security Number for USAJOBS this information will not be provided to the Library of CongressStep 2 Review the Job Announcement We recommend you go to the end of the Qualification and Evaluation section of the job announcement to preview the online questions that you will answer in Step 4 You may wish to customize your USAJOBS resume to ensure that it supports your responses to these questionsStep 3 Click on the APPLY ONLINE button to the right of this announcement Follow USAJOBS instructions to access your account and submit your resume You will be redirected to the Hiring Management website to complete the application process If this is your first time in Hiring Management you will be asked to answer questions related to your eligibility for Federal employment You will be able to update this information and save it to our account for future announcementsStep 4 Once you have completed the eligibility questions you will be taken directly to the vacancy application questions Answer all questions honestly and thoroughly Step 5 Hiring Management offers three options that will electronically attach your documentation to your online application once you finish answering the questions in the job announcement1 You may select a document that you have already uploaded to USAJOBS for a previous announcement2 You may electronically upload a document directly from your computer to your application Be certain to review your complete application for confirmation of the document uploaded and click on Finished to be returned to USAJOBSIMPORTANT NOTE If you have multiple documents of the same kind eg 2 undergraduate transcripts from different schools or 2 SF50s etc be sure that they are all in the same file on your computer or in your USAJOBS profile before uploading them If you try uploading them individually only the last one sent will be visible in our system If you have any questions about this information please contact the person on this announcement BEFORE the closing dateStep 6 Click on Finish after you have completed your application Once you have submitted your application you can check your status online through your Hiring Management or MY USAJOBS account Your complete online application and any required supplemental documentation eg SF50 etc must be received by 1159 pm Eastern Standard Time EST on the closing date of the announcement It is your responsibility to ensure that all documents are received on time and that the materials are readable Failure to do so will result in your application being excluded from consideration for this announcementIf you are experiencing any technical difficulty with the online process you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE For all technical issues please contact jobhelplocgov no later than 430pm EST of the Closing Date REQUESTS FOR EXTENSIONS WILL NOT BE GRANTED Agency contact information Customer Service Center Customer Service Center Phone 2027075620 Fax 0000000000 Email JobHelplocgov Address LIBRARY OF CONGRESS 101 Independence Ave SE LM107 Washington District of Columbia 20540 United States Learn more about this agency Next steps Please review our evaluation process under Evaluation You may check the status of your application for this position at any time by logging onto the USAJOBS My USAJOBS tab and clicking on My Applications You will receive final notification via email when the vacancy has been filled

Administrative Assistant

Company: American Coatings Association & PaintCare

Location: Washington DC

Posted Mar 06, 2024

This job posting is for an Administrative Assistant position at PaintCare, a nonprofit organization dedicated to recycling leftover paint. The role involves providing administrative support to the Communications department, handling customer service inquiries, drafting documents, and managing materials fulfillment. The position requires proficiency in Microsoft Office, cloud-based software, and strong organizational skills. The role is full-time, with a competitive salary and benefits package. Occasional travel is required for meetings and events.

Manager of Strategic Growth

Company: Excella

Location: Washington DC

Posted Mar 06, 2024

Excella, a leading provider of Agile software development and data analytics solutions, is seeking an experienced Manager, Strategic Growth for the National Security market. The role involves developing and implementing growth opportunities, managing a multi-year pipeline, and fostering relationships with key agency decision-makers. Excella offers a comprehensive benefits package, including flexible work arrangements, top-tier health benefits, parental leave, and professional development opportunities. The company is committed to diversity and inclusion, and provides resources for employee well-being and career growth.

Commercial Counsel

Company: Quorum

Location: Washington DC

Posted Mar 06, 2024

Quorum is a fast-growing software company that provides workflow software and information services for government affairs professionals. The company is looking for a Commercial Counsel to provide legal advice and support on commercial matters and transactions.

Advocacy Coordinator

Company: American Council of Engineering Companies of California

Location: Washington DC

Posted Mar 05, 2024

The American Council of Engineering Companies is seeking a self-motivated Advocacy Coordinator. The role involves administrative and organizational support for the Advocacy Department, ACEC/PAC, and related political programs. Duties include maintaining PAC records, supporting the Executive Vice President and lobbying staff, planning committee meetings, maintaining the Advocacy website, preparing lobbying disclosure documents, and assisting with political events. Proficiency in Excel and PowerPoint is required, with prior experience in US government or American politics being a plus. The organization is committed to fostering inclusion, diversity, and equity, and offers competitive benefits.

Sr. Backend Engineer

Company: VGW

Location: Washington DC

Posted Mar 06, 2024

VGW, a fast-growing global gaming company, is seeking a Senior Backend Engineer to join their expanding US team. The role involves providing technical leadership, delivering quality solutions, and maintaining products that delight customers. Key responsibilities include building and maintaining microservices, working with stakeholders, and running design sessions. VGW offers a world-class learning and development program, a modern work environment, and competitive compensation with benefits.

Full Stack Java Developer

Company: Dev Technology Group, Inc.

Location: Washington DC

Posted Mar 06, 2024

Dev Technology is seeking a Senior Application Developer to join their team. The ideal candidate will have experience in Java, C#, C++, and GoLanguage, and will be responsible for developing, deploying, and maintaining mission-critical applications for the Department of Homeland Security (DHS). The role involves working on new development and re-engineering efforts, implementing enhancements, and coordinating with other developers. The candidate will also provide software development services on all tiers, including UI, Java, and Oracle. Experience with DevOps tools such as Git, Jenkins, Maven, and cloud administration is required. The company offers a generous time-off policy, flexible work schedules, career development opportunities, and industry-leading benefits.

Director, Congressional Research Service

Company: Legislative Branch

Location: Washington, District of Columbia Washington, District of Columbia

Posted Mar 06, 2024

Help Help How to Apply Please carefully follow all instructions under the How to Apply tab to ensure that you are considered for the positionStep 1 If you do not already have one create a resume on USAJOBS Although you must enter your Social Security Number for USAJOBS this information will not be provided to the Library of CongressStep 2 Review the Job Announcement We recommend you go to the Qualifications and Evaluations section of the job announcement to review the qualifications listed to ensure that your resume reflects your accomplishments in those areasStep 3 Click on the APPLY ONLINE button to the right of this announcement Follow USAJOBS instructions to access your account and submit your resume You will be redirected to the Hiring Management website to complete the application process If this is your first time in Hiring Management you will be asked to answer questions related to your eligibility for Federal employment You will be able to update this information and save it to our account for future announcementsStep 4 Click on Finish after you have completed your application Once you have submitted your application you can check your status online through your Hiring Management or MY USAJOBS account If you are experiencing any technical difficulty with the online process you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE For all technical issues please contact jobhelplocgov no later than 430pm EST of the Closing Date Agency contact information Customer Service Center Customer Service Center Phone 2027075620 Fax 0000000000 Email JobHelplocgov Address LIBRARY OF CONGRESS 101 Independence Ave SE LM107 Washington District of Columbia 20540 United States Learn more about this agency Next steps Please review our evaluation process under Qualifications and Evaluations You may check the status of your application for this position at any time by logging onto the USAJOBS My USAJOBS tab and clicking on My Applications You will receive final notification via email when the vacancy has been filled

Quality Assurance Engineer - Lead (Remote)

Company: pureIntegration

Location: Washington DC

Posted Mar 06, 2024

pureIntegration, a technology consulting firm with 20 years of experience, is seeking a Quality Assurance Engineer - Lead. The role involves supporting applications, systems, and changes to existing software or launches of new software. The ideal candidate should have experience with scalable, microservices solutions and familiarity with industry standards related to video advertising, content standards, and classifications. The position is a remote, full-time role with a base salary of $100,000 - $120,000. Responsibilities include collaborating with development and DevOps, providing technical expertise, serving as a liaison between business units, and owning deliverables such as issues and risks logs, test strategy, and test plan. The candidate should have 8+ years of quality engineering experience, a Bachelor's degree in computer science/Engineering, and experience with advertising and asset management platforms. Familiarity with software testing automation, CI/CD pipelines, and AWS cloud engineering is required.

Account Technical Leader - IBM Federal

Company: IBM

Location: US Washington

Posted Mar 05, 2024

<div class=jddescription datafield=description> <span class=showjobdescr style=fontweight bold> Introduction <span> <span class=showjobdescr> <span> <br> A Technical Account Leader at IBM means a career where you are a trusted advisor with deep technical expertise who works with clients directly or through our seller partners to help craft bestofbreed solutions to their most complex technology challenges With a consultative approach you uncover clients most pressing technology pain points and lead them to solutions mapped to IBMs people products and services Being a natural leader strategic systems thinker and business influencer you orchestrate resources within IBM and or our Partners to bring those solutions to life <br> Excellent onboarding and an industryleading learning culture will set you up for positive impact and success while ongoing development will advance your career through an upward trajectory Our sales environment is collaborative and experiential Part of a team you are surrounded by bright minds and keen cocreators always willing to help and be helped as you apply passion to work that compels our clients to invest in IBMs products and services The Account Technical Leader ATL is the technical leader for major accounts that oversee IBMs hybrid cloud and AI agenda at the client <br> <span class=showjobdescr style=fontweight bold> <span> <br> <span class=showjobdescr style=fontweight bold> Your Role and Responsibilities <span> <span class=showjobdescr> <span> <div class=componentbody datav3fec1da2=> <div class=compositetextarea datav3fec1da2= id=compositetextarea> <div class=componentbody datav3fec1da2=> <div class=compositetextarea datav3fec1da2= id=compositetextarea style=textalign justify> <div class=compositetextarealine datav3fec1da2=> <div class=compositetextarealinepart textalignreset datav3fec1da2= id=multilinecomplinepartdiv0> <span style=fontsize14px> <span style=fontfamilyTahomaGenevasansserif> An IBM Account Technical Leader works handinhand with the client to build and execute an IBM Client Technical Strategy CTS that is based on the clients business and technical challenges strategies and priorities The Account Technical Leader is responsible for showcasing IBM and IBM Technology to the client They have a deep and strong POV and are the leading advocate for the Technology Decision Points Through the Client Technical Strategy and the Technology Decision Points they land and expand the IBM Sales Plays in support of winning Hybrid Cloud Platform They are the leader of the technical POV and technical engagement with the client Account Technical Leaders direct leadership and ownership of the client experience of IBM Technology defining client use cases from their CTS engaging the customer on cocreation defining the architecture and engaging IBM Client Engineering and CSM directly with the client for Workshops MVPs and deployment direct engagement with IBM Labs and Research to showcase innovation technology roadmaps product feedback etc and foster direct relationships with developers and researchers and support resources with our clients Leads FunctionalBusiness Unit Strategies Skills <span> <span> <div> <div> <div datav3fec1da2=> <div datav3fec1da2= id=multilinecomplinepartdiv0> <div> <div> <div datav3fec1da2=> <div datav3fec1da2= id=multilinecomplinepartdiv0> <span style=fontsize14px> <span style=fontfamilyTahomaGenevasansserif> Environment <span> <span> <div> <ul> <li datav3fec1da2=> <span style=fontsize14px> <span style=fontfamilyTahomaGenevasansserif> Business unit country or international professional mastery related to operations strategies and objectives in leading edge or critical situations <span> <span> <li> <ul> <div> <div datav3fec1da2=> <div datav3fec1da2= id=multilinecomplinepartdiv0> <span style=fontsize14px> <span style=fontfamilyTahomaGenevasansserif> CommunicationNegotiation <span> <span> <div> <div> <div datav3fec1da2=> <ul> <li datav3fec1da2= id=multilinecomplinepartdiv0> <span style=fontsize14px> <span style=fontfamilyTahomaGenevasansserif> Teamwork at highest levels Plan and conduct complex negotiations reaching lasting agreements and commitments <span> <span> <li> <ul> <div> <div datav3fec1da2=> <div datav3fec1da2= id=multilinecomplinepartdiv0> <span style=fontsize14px> <span style=fontfamilyTahomaGenevasansserif> Problem Solving <span> <span> <div> <div> <div datav3fec1da2=> <ul> <li datav3fec1da2= id=multilinecomplinepartdiv0> <span style=fontsize14px> <span style=fontfamilyTahomaGenevasansserif> Anticipate create and define innovative and visionary concepts in strategic environment <span> <span> <li> <ul> <div> <div datav3fec1da2=> <div datav3fec1da2= id=multilinecomplinepartdiv0> <span style=fontsize14px> <span style=fontfamilyTahomaGenevasansserif> ContributionLeadership <span> <span> <div> <div> <div datav3fec1da2=> <div datav3fec1da2= id=multilinecomplinepartdiv0> <ul> <li> <span style=fontsize14px> <span style=fontfamilyTahomaGenevasansserif> Develops and implements product market business or technology strategies with executive review Has vision of overall strategies Contributes to policy making Recognized as an expert and leader by members of a field related functions and multi country organizations Leads business unit country or international teams conducts special projects or manages functions or strategic departments <span> <span> <li> <ul> <div datav3fec1da2=> <div datav3fec1da2= id=multilinecomplinepartdiv0> <span style=fontsize14px> <span style=fontfamilyTahomaGenevasansserif> Impact on BusinessScope <span> <span> <div> <div> <div datav3fec1da2=> <ul> <li datav3fec1da2= id=multilinecomplinepartdiv0> <span style=fontsize14px> <span style=fontfamilyTahomaGenevasansserif> Accountable for business unit major country or international projects or programs Responsible for committing multiple resources and achieving customer satisfaction cost expense revenue and other business measurements of critical importance Responsible for quality outputvalue add for highly visible products services and future business development <span> <span> <li> <ul> <div> <div> <div> <div> <div> <div> <div> <p> <span class=showjobdescr style=fontweight bold> <span> <br> <span class=showjobdescr style=fontweight bold> Required Technical and Professional Expertise <span> <span class=showjobdescr> <span> <p> <div class=componentbody datav3fec1da2=> <div class=compositetextarea datav3fec1da2= id=compositetextarea> <div class=componentbody datav3fec1da2=> <div class=compositetextarea datav3fec1da2= id=compositetextarea> <div class=compositetextarealine datav3fec1da2=> <ul> <li class=compositetextarealinepart textalignreset datav3fec1da2= id=multilinecomplinepartdiv0 style=textalign justify> <span style=fontsize14px> <span style=fontfamilyTahomaGenevasansserif> Industry Expertise Demonstrated experience in the federal government intelligence community with a deep understanding of its unique challenges and requirements This includes a solid grasp of security protocols regulatory compliance and the ability to navigate and contribute effectively within this specialized sector <span> <span> <li> <li class=compositetextarealinepart textalignreset datav3fec1da2= style=textalign justify> <span style=fontsize14px> <span style=fontfamilyTahomaGenevasansserif> Technical Expertise Deep technical and architectural expertise across a variety of technologies including cloud with general container skills business automation and infrastructure <span> <span> <li> <li class=compositetextarealinepart textalignreset datav3fec1da2= style=textalign justify> <span style=fontsize14px> <span style=fontfamilyTahomaGenevasansserif> Proven Leadership A proven leader with a history of coordinating an array of technical sales talent through demand generation deal progression postclose deployment and ongoing increasing adoption of deployed solutions <span> <span> <li> <li class=compositetextarealinepart textalignreset datav3fec1da2= style=textalign justify> <span style=fontsize14px> <span style=fontfamilyTahomaGenevasansserif> Communication and Collaboration Skills Palpable people communication and collaboration skills with a proven record of networking cocreating and influencing as the technical expert throughout the successful closure and postclosure expansion of complex technology sales cycles c $100k $1 mil+ deals <span> <span> <li> <li class=compositetextarealinepart textalignreset datav3fec1da2= style=textalign justify> <span style=fontsize14px> <span style=fontfamilyTahomaGenevasansserif> Sales Techniques Experience of successfully applying ConsultativeChallenger sales techniques that lead to solutions vs lead with solutions <span> <span> <li> <li class=compositetextarealinepart textalignreset datav3fec1da2= style=textalign justify> <span style=fontsize14px> <span style=fontfamilyTahomaGenevasansserif> Agile and Best Practices Solid experience of using agile and other contemporary best practices eg DevOps and design thinking to successfully deliver in a way thats both nimble and fast <span> <span> <li> <ul> <div> <div> <div> <div> <div> <p> <span class=showjobdescr style=fontweight bold> <span> <br> <span class=showjobdescr style=fontweight bold> Preferred Technical and Professional Expertise <span> <span class=showjobdescr> <span> <p> <div class=componentbody datav3fec1da2=> <div class=compositetextarea datav3fec1da2= id=compositetextarea> <div class=compositetextarealine datav3fec1da2=> <ul> <li class=compositetextarealinepart textalignreset datav3fec1da2= id=multilinecomplinepartdiv0 style=textalign justify> <span style=fontsize14px> <span style=fontfamilyTahomaGenevasansserif> <span class=partgeneral textalignreset datav3fec1da2= dir=auto id=multilinecomplinepart0> IBM Technology Proficiency Proficiency in a wide range of IBMs technology solutions including Cloud Data amp AI and more training in IBMs products will be provided <span> <span> <span> <li> <li class=compositetextarealinepart textalignreset datav3fec1da2= style=textalign justify> <span style=fontsize14px> <span style=fontfamilyTahomaGenevasansserif> TSSCI Security Clearance Requirement Desired <span> <span> <li> <ul> <div> <div> <div><div>

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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