Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Vice President Business Development, DOD Programs

Company: cBEYONData

Location: Washington DC

Posted Mar 05, 2024

The job posting is for a Vice President, DOD Programs position, where the successful candidate will be responsible for identifying, pursuing, and closing IT solution deals in the federal market. The role involves managing client and partner relationships, understanding business needs, and preparing proposals. The ideal candidate should have over 5 years of federal government delivery experience, strong communication skills, and knowledge of federal contracting processes. The company is an EEO and Affirmative Action Employer.

PriceEye Product Manager

Company: ATPCO

Location: Washington DC

Posted Mar 05, 2024

ATPCO, a company providing pricing and retailing data to the travel industry, is seeking a PriceEye Product Manager. The ideal candidate will have in-depth knowledge of the travel industry, strong analytical skills, and the ability to translate market insights into actionable strategies. The role involves conducting customer interviews, market analysis, and collaborating with cross-functional teams to develop and implement competitive intelligence solutions. The company offers a comprehensive benefits package and is committed to diversity and inclusion.

Recruiter / HR Generalist (Bilingual English/Spanish)

Company: Edgewood Management

Location: Washington DC

Posted Mar 05, 2024

The Recruiter/HR Generalist role at Edgewood Management involves managing the full candidate life cycle, developing and maintaining strong relationships with stakeholders, and implementing recruitment strategies. The role requires bilingual English/Spanish skills, strong customer service approach, and proficiency in MS Office suite. The position is based in Gaithersburg, MD, and offers a competitive salary and extensive benefits.

Executive Director, Public Sector

Company: Unqork

Location: Washington DC

Posted Mar 05, 2024

Unqork, a leading Codeless as a Service platform, is seeking a public sector professional with 8+ years of experience in sales, business development, or capture. The ideal candidate will develop strategies to solve public sector challenges using Unqork's platform, build relationships with government customers, and evangelize technology modernization. Unqork offers a range of benefits including work from home, unlimited PTO, student loan payback, comprehensive health benefits, flexible spending account, monthly stipend, 401(k) with match, and a robust DEI program. The US OTE range for this position is $250,000 - $300,000 + equity + perks/benefits.

Accounting Specialist

Company: Kaeser Compressor, Inc.

Location: Washington DC

Posted Mar 05, 2024

Kaeser Compressors, Inc., a leading global supplier of industrial air systems, is hiring an Accounting Specialist for their Fredericksburg location. The role involves preparing financial statements, reconciling bank accounts, managing fixed assets, and processing warranty claims. The ideal candidate should have a Bachelor's or Associate's degree in Accounting, excellent English proficiency, and SAP experience is preferred. Kaeser offers a competitive salary, benefits, and a health and wellness program. The company is committed to non-discrimination and affirmative action.

Customer Success Lead - US

Company: InGo.me

Location: Washington DC

Posted Mar 05, 2024

InGo, a B2B enterprise referral platform, is seeking a Customer Success Manager with 3+ years of experience. The ideal candidate should have strong relationship management skills, technological aptitude, and problem-solving abilities. The role involves onboarding customers, ensuring product utilization, monitoring health metrics, and collaborating with various teams. InGo offers a competitive salary, remote full-time work, intellectual stimulation, and fast-track advancement opportunities.

Administrative/office assistant Intern

Company: Radiant Digital

Location: Washington DC

Posted Mar 05, 2024

Radiant Digital is a technology consulting firm offering comprehensive business solutions for both commercial and government clients. They are CMMI Maturity Level III and ISO 9001 – 2015 certified, ensuring high-quality service. Their flexible delivery model caters to end-to-end solution delivery, single project execution, and strategic resource provision. Responsibilities include research and analysis, administrative support, communication, customer relationship management, policy and program support, training, collaboration and networking, staying updated on industry trends, and handling special projects.

Specialist, Web Communications

Company: CFP Board

Location: Washington DC

Posted Mar 05, 2024

The job description outlines a role at CFP Board, a professional body for personal financial planners in the U.S. The position involves maintaining CFP Board's websites, ensuring quality and brand standards, and supporting search engine marketing efforts. The ideal candidate should have a degree in communications, marketing, or a related field, and at least four years of experience managing websites. Proficiency in Content Management Systems, HTML, SEO, and Google Analytics is required. The role also involves training staff, managing webinars, and collaborating with the Social Media Manager. The position is based in the Washington D.C. office with a hybrid schedule.

Sr Manager/AD/Director- Forecasting

Company: Kranz Consulting

Location: Washington DC

Posted Mar 05, 2024

KMK Consulting Inc is seeking a Senior Manager/Associate Director/Director for Forecasting. The role involves evolving the forecasting team into a collaborative and insight-driven function within Commercial Operations. The candidate will be responsible for evaluating current forecasting processes, supporting quarterly, long-term, and pipeline forecasting, and building strong relationships with key stakeholders. The ideal candidate should have a Bachelor's degree, 7-10 years of industry experience, and expertise in statistical modeling and forecasting tools. Preferred competencies include strategic leadership, collaboration, and strong analytical skills.

Senior Business Analyst

Company: cBEYONData

Location: Washington DC

Posted Mar 05, 2024

cBEYONData is hiring a Senior Business Analyst for a multi-year contract in Washington, DC. The role involves leading a team, engaging with clients, gathering data requirements, and developing financial dashboards and reporting systems. The candidate should have 5+ years of experience, strong communication skills, and a Top Secret clearance. The company is an EEO and Affirmative Action Employer.

Senior Appian Developer

Company: Astor & Sanders Corp

Location: Washington DC

Posted Mar 05, 2024

Astor & Sanders Corporation is seeking a Senior Appian Developer for a full-time remote position. The role involves working with key stakeholders to re-engineer business processes, designing and developing Appian applications, and contributing to the BPM and Case Management practice. The ideal candidate should have a B.S. in Computer Science or related field, 5-6+ years of Appian development experience, and familiarity with Business Process Management Platforms/Frameworks. The company offers competitive benefits including medical and dental coverage, 401k plan, paid leave, Metro-check program, and tuition reimbursement.

Office Administrator

Company: Hive Group LLC

Location: Washington DC

Posted Mar 05, 2024

Hive Group is seeking an Office Manager for their Tysons, VA facility. The role involves managing office operations, coordinating logistics for client meetings, and supporting mid-to-senior level executives. The ideal candidate should have experience with Government organizations, excellent communication skills, and proficiency in Google and Microsoft Office Suites. Hive Group values diversity and equal employment opportunities.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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