Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Administrative Specialist

Company: Legislative Branch

Location: Washington, District of Columbia Washington, District of Columbia

Posted Mar 06, 2024

Help Help How to Apply Please carefully follow all instructions under the How to Apply tab to ensure you are considered for the position You are required to apply online for this announcement We are unable to accept mailed or emailed documents You must complete the entire application process including submission of all documents BEFORE this announcement closes To do so complete the following steps Step 1 If you do not already have one create a resume on USAJOBS Although you must enter your Social Security Number for USAJOBS this information will not be provided to the Library of Congress Step 2 Review the Job Announcement We recommend you go to the end of the Qualification and Evaluation section of the job announcement to preview the online questions that you will answer in Step 4 You may wish to customize your USAJOBS resume to ensure that it supports your responses to these questions Step 3 Click on the APPLY ONLINE button to the right of this announcement Follow USAJOBS instructions to access your account and submit your resume You will be redirected to the Hiring Management website to complete the application process If this is your first time in Hiring Management you will be asked to answer questions related to your eligibility for Federal employment You will be able to update this information and save it to our account for future announcements Step 4 Once you have completed the eligibility questions you will be taken directly to the vacancy application questions Answer all questions honestly and thoroughly Step 5 Hiring Management offers three options that will electronically attach your documentation to your online application once you finish answering the questions in the job announcement1 You may select a document that you have already uploaded to USAJOBS for a previous announcement2 You may electronically upload a document directly from your computer to your application Be certain to review your complete application for confirmation of the document uploaded and click on Finished to be returned to USAJOBS IMPORTANT NOTE If you have multiple documents of the same kind eg 2 undergraduate transcripts from different schools or 2 SF50s etc be sure that they are all in the same file on your computer or in your USAJOBS profile before uploading them If you try uploading them individually only the last one sent will be visible in our system If you have any questions about this information please contact the person on this announcement BEFORE the closing date Step 6 Click on Finish after you have completed your application Once you have submitted your application you can check your status online through your Hiring Management or MY USAJOBS account Your complete online application and any required supplemental documentation eg SF50 etc must be received by 1159 pm Eastern Standard Time EST on the closing date of the announcement It is your responsibility to ensure that all documents are received on time and that the materials are readable Failure to do so will result in your application being excluded from consideration for this announcement If you are experiencing any technical difficulty with the online process you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE For all technical issues please contact jobhelplocgov no later than 430pm EST of the Closing Date REQUESTS FOR EXTENSIONS WILL NOT BE GRANTED Agency contact information Customer Service Center Customer Service Center Phone 2027075620 Fax 0000000000 Email JobHelplocgov Address LIBRARY OF CONGRESS 101 Independence Ave SE LM107 Washington District of Columbia 20540 United States Learn more about this agency Next steps Please review our evaluation process under Evaluation You may check the status of your application for this position at any time by logging onto the USAJOBS My USAJOBS tab and clicking on My Applications You will receive final notification via email when the vacancy has been filled

Python Engineer - EST

Company: Kunai

Location: Washington DC

Posted Mar 06, 2024

Kunai, a global digital consultancy in banking, payments, and fintech, is seeking a skilled backend engineer with 5+ years of Python experience and 2+ years in Go, Java, or Typescript. The engineer will work on a streaming platform, writing Lambda functions in AWS and solutions architecting. The role is remote but requires EST time zone location. The salary range is 145 - 170k, with a competitive benefits package. Kunai values customer success and technical challenges.

Director of Operations- Mid-Atlantic

Company: Advantia Health

Location: Washington DC

Posted Mar 06, 2024

Advantia Health is a rapidly growing healthcare provider for women, offering high-quality, convenient, and cost-effective care. They prioritize compassion, value, and technology to empower patients. The company is expanding through organic growth and acquisitions, serving over 430,000 patients across 60 locations. Advantia is seeking a Director of Operations to drive performance metrics, improve workflow, and optimize partnerships with healthcare practices. The ideal candidate should have a healthcare background, experience with P&Ls, and a strong understanding of healthcare operations.

Principal Product Analyst

Company: PEMCO

Location: Washington DC

Posted Mar 06, 2024

PEMCO, a mutual insurance company owned by its Northwest policyholders, is seeking a Principal Product Analyst. The role involves conducting complex quantitative analysis of property & casualty products to improve performance and support product initiatives. The ideal candidate will have a B.A. or B.S. degree in a quantitative field, 10+ years of experience in corporate analytical roles, and proficiency in SQL, SQL Server, and data visualization. The position offers a competitive pay range, comprehensive benefits, and the opportunity to work in a culture that values agile decision-making, trust, result ownership, empowered execution, fearless exploration, and valuing people.

Peoplesoft HCM Developer

Company: Custom Software Systems Inc.

Location: Washington DC

Posted Mar 06, 2024

Custom Software Systems Inc. is looking for a Peoplesoft HCM Developer with extensive experience in PeopleSoft development, system design, and project development. The ideal candidate should have a DoD Secret Security Clearance, a minimum of 7 years of PeopleSoft development experience, and 10 years of overall technical experience. They will be responsible for application development, configuration, and unit testing, as well as designing, developing, and supporting application solutions. The role involves technical solution design, development, deployment, and implementation, and requires strong analytical and problem-solving skills. The candidate should be able to communicate effectively and work collaboratively in a team environment.

VP of Marketing

Company: PerformYard

Location: Washington DC

Posted Mar 06, 2024

The job posting is for a Vice President of Marketing position at a fast-growing SaaS startup, PerformYard. The company drives high-performance cultures by improving communication between organizations and their people. The role involves generating buying-ready inbound leads, building models for growth, and managing a team of marketing professionals.

Principal Architect - Cloud Native Application Development

Company: Oteemo Inc.

Location: Washington DC

Posted Mar 06, 2024

Oteemo, a leading-edge technology consulting firm, is seeking a Principal Architect for complex commercial pursuits. The role involves establishing engineering best practices, providing hands-on experience in design patterns, and leading design review boards. The ideal candidate should have extensive experience in enterprise-level technology transformation, strong software development skills, and a deep understanding of AWS cloud native services. Oteemo values drive, commitment to quality, customer focus, communication, technical skills, and business acumen.

Chief, Researcher Engagement and General Collections Division

Company: Legislative Branch

Location: Washington, District of Columbia Washington, District of Columbia

Posted Mar 06, 2024

Help Help How to Apply Please carefully follow all instructions under the How to Apply tab to ensure you are considered for the positionYou are required to apply online for this announcement We are unable to accept mailed or emailed documents You must complete the entire application process including submission of all documents BEFORE this announcement closes To do so complete the following stepsStep 1 If you do not already have one create a resume on USAJOBS Although you must enter your Social Security Number for USAJOBS this information will not be provided to the Library of CongressStep 2 Review the Job Announcement We recommend you go to the end of the Qualification and Evaluation section of the job announcement to preview the online questions that you will answer in Step 4 You may wish to customize your USAJOBS resume to ensure that it supports your responses to these questionsStep 3 Click on the APPLY ONLINE button to the right of this announcement Follow USAJOBS instructions to access your account and submit your resume You will be redirected to the Hiring Management website to complete the application process If this is your first time in Hiring Management you will be asked to answer questions related to your eligibility for Federal employment You will be able to update this information and save it to our account for future announcementsStep 4 Once you have completed the eligibility questions you will be taken directly to the vacancy application questions Answer all questions honestly and thoroughly Step 5 Hiring Management offers three options that will electronically attach your documentation to your online application once you finish answering the questions in the job announcement1 You may select a document that you have already uploaded to USAJOBS for a previous announcement2 You may electronically upload a document directly from your computer to your application Be certain to review your complete application for confirmation of the document uploaded and click on Finished to be returned to USAJOBSIMPORTANT NOTE If you have multiple documents of the same kind eg 2 undergraduate transcripts from different schools or 2 SF50s etc be sure that they are all in the same file on your computer or in your USAJOBS profile before uploading them If you try uploading them individually only the last one sent will be visible in our system If you have any questions about this information please contact the person on this announcement BEFORE the closing dateStep 6 Click on Finish after you have completed your application Once you have submitted your application you can check your status online through your Hiring Management or MY USAJOBS account Your complete online application and any required supplemental documentation eg SF50 etc must be received by 1159 pm Eastern Standard Time EST on the closing date of the announcement It is your responsibility to ensure that all documents are received on time and that the materials are readable Failure to do so will result in your application being excluded from consideration for this announcementIf you are experiencing any technical difficulty with the online process you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE For all technical issues please contact jobhelplocgov no later than 430pm EST of the Closing Date REQUESTS FOR EXTENSIONS WILL NOT BE GRANTED Agency contact information Customer Service Center Customer Service Center Phone 2027075620 Fax 000 000 0000 Email JobHelplocgov Address LIBRARY OF CONGRESS 101 Independence Ave SE Washington DC 20540 Washington District of Columbia 20540 United States Learn more about this agency Next steps Please review our evaluation process under Evaluation You may check the status of your application for this position at any time by logging onto the USAJOBS My USAJOBS tab and clicking on My Applications You will receive final notification via email when the vacancy has been filled

Senior Accountant

Company: Prometheus Federal Services (PFS)

Location: Washington DC

Posted Mar 06, 2024

The job posting is for a Senior Accountant position in a growing company. The role involves primary responsibility for revenue recognition, GL accounting, and review of AP and JE transactions. The ideal candidate should have a Bachelor's degree in Accounting or Business Management, at least 3 years of government contractor accounting experience, and excellent communication skills. Familiarity with FAR 31 Contract Cost Principles and Procedures, and advanced skills in Excel and MS Office suite are required. Experience using job cost accounting systems, preferably JAMIS Prime ERP, is also preferred. The role offers opportunities for process improvement and direct interaction with senior management.

Peoplesoft HCM Functional Analyst

Company: Custom Software Systems Inc.

Location: Washington DC

Posted Mar 06, 2024

Custom Software Systems Inc. is looking for a Peoplesoft HCM Functional Analyst with extensive experience in ERP solutions, particularly PeopleSoft HCM 9.x. The role involves working with senior managers to resolve functional business requirements, design solutions, and support the implementation of enterprise application solutions. The analyst will also be responsible for eliciting and documenting requirements, translating customer requirements into technical specifications, and creating business process models. Strong analytical and problem-solving skills, as well as excellent communication and teamwork abilities, are required. A Bachelor's degree in a technically relevant field is necessary.

Senior OSINT Analyst

Company: Logically AI

Location: Washington DC

Posted Mar 06, 2024

Logically, founded in 2017, is an AI-driven company specializing in combating harmful online content. They offer a threat intelligence platform, Logically Intelligence, and recently launched a fact-checking unit, Logically Facts. The company has received recognition for its innovative AI approach and has offices in the UK, US, and India. They are seeking a Senior Analyst with 6-8 years of relevant experience in national security, defense, or related fields. The role involves managing junior analysts, conducting OSINT collection, analysis, and reporting, and engaging with clients to understand their requirements.

Senior Product Analyst

Company: PEMCO

Location: Washington DC

Posted Mar 06, 2024

PEMCO, a mutual insurance company owned by its Northwest policyholders, is seeking a Senior Product Analyst. The role involves conducting complex quantitative analysis of property & casualty products to improve performance and support initiatives. The ideal candidate will have a B.A. or B.S. degree, 3+ years of insurance industry experience, and 6+ years in analytical roles. Key responsibilities include performing complex analysis, planning and managing projects, developing analytical strategies, creating queries and dashboards, documenting workflows, compiling rate filing materials, building tools for efficiency, assisting in product reviews, communicating analysis, and demonstrating alignment with PEMCO's values. The company values agile decision-making, trust, result ownership, empowered execution, fearless exploration, and valuing people. The pay range is $83,889-$139,816 for the greater Seattle area and $74,034-$123,390 outside. Benefits include medical, dental, vision, life insurance, disability coverage, a 401(k) plan, paid leave programs, and various other perks and benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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