Customer Satisfaction Jobs in Washington DC

40,680 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

Strategic Account Executive

Company: EcoVadis

Location: Washington, DC

Posted Jan 24, 2025

Wait Staff - Server

Company: Aramark

Location: Washington, DC

Posted Jan 24, 2025

Solutions Consultant

Company: Palo Alto Networks

Location: Washington, DC

Posted Jan 24, 2025

Managing Consultant (Remote)

Company: M3USA

Location: Washington DC

Posted Jan 24, 2025

The Michael Allen Company is a healthcare management consulting firm with a 40-year track record of helping clients achieve profitable growth. They specialize in pipeline product planning, marketing and sales effectiveness, resource allocation, and growth strategy development for global healthcare firms. The firm leverages abundant industry data to find innovative commercial strategies that maximize resource efficiency and effectiveness. Senior Consultants and Managing Consultants are responsible for project oversight, execution, and delivery of consulting engagements. They work with company executives to refine client project objectives, develop problem frameworks, and lead teams in creating actionable strategies. The minimum qualifications include a Masters degree in a related field, at least five years of relevant work experience, and extensive experience with global primary market research projects, cross-functional teams, and statistical packages like SPSS or SAS.

Personal Banker DC Proper Distict

Company: Wells Fargo

Location: Washington, DC

Posted Jan 24, 2025

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

Customer Support Analyst

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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