Customer Satisfaction Jobs in Washington DC

Positions 40,701 Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Junior Accountant

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Senior UX Engineer

Company: ATPCO

Location: Washington DC

Posted Jan 24, 2025

ATPCO is seeking a Senior UX Engineer with 5+ years of frontend engineering experience. The role involves driving frontend development, delivering innovative prototypes, designing components for the inhouse design system, and mentoring junior engineers. The ideal candidate should be expert with JavaScript, TypeScript, HTML, CSS, and have experience with modern JavaScript frameworks. They should also understand human-computer interaction design and have strong debugging skills. The salary range is $110,350 - $150,000.

Georgetown University Food Safety Manager II

Company: Aramark

Location: Washington, DC

Posted Jan 24, 2025

The Food & Occupational Safety Manager at Georgetown University's Aramark account will coordinate safety and risk programs, processes, and procedures. This role involves strategic operational support, addressing operational needs related to safety, food safety, sanitation, and environmental compliance. The position requires a Bachelor's degree in occupational health and safety, food science, or Hospitality management, along with 5-7 years of professional safety experience. The salary ranges from $75,000 to $95,000, depending on skills, qualifications, and market data. Aramark offers comprehensive benefits and a supportive work environment.

HVAC Technician II

Company: Warner Bros. Discovery

Location: Washington, DC

Posted Jan 24, 2025

Housekeeper for Capital One Arena Facilities

Company: Aramark

Location: Washington, DC

Posted Jan 24, 2025

Aramark is seeking a Housekeeper to maintain cleanliness of locations, ensuring guest safety and health. The role involves adhering to preventative maintenance procedures, using cleaning equipment safely, and promoting professional relationships. Past cleaning experience is preferred, along with strong communication skills and adaptability to changing demands. Aramark values professional growth and commitment to training.

District Support Pharmacist PT

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

CVS Health is seeking a Staff Pharmacist to join their team, emphasizing the role's importance in delivering enhanced human-centric health care. The position involves managing patient care programs, ensuring patient safety, and maintaining regulatory requirements. The ideal candidate will lead with heart, displaying empathy and compassion, and motivate their team to drive growth and improve performance. The role requires an active pharmacy license, immunization certification, and no pending felony charges or convictions for criminal offenses involving controlled substances.

Technical Support Engineer

Company: The Washington Post

Location: Washington, DC / Remote

Posted Jan 24, 2025

The Technical Support Engineer role at Arc XP involves handling complex technical escalations, debugging production issues, partnering with engineering teams, maintaining a knowledge base, analyzing support trends, and providing technical guidance. Required skills include 2+ years of B2B technical support experience in a SaaS environment, proficiency in a programming language, experience with modern web technologies, incident management, and excellent communication skills. The Washington Post offers competitive benefits, including medical, dental, vision coverage, pension, 401(k) match, vacation, sick leave, holidays, parental leave, mental health resources, and more. The salary range is $74,200.00 - $123,600.00 USD Annual.

Lead AWS Cloud Engineer

Company: Gray Tier Technologies, LLC

Location: Washington DC

Posted Jan 24, 2025

Gray Tier is seeking a Lead AWS Cloud Engineer with at least 5 years of hands-on experience in virtualized IT environments. The candidate should be proficient in infrastructure as code environments, automating patches and system configurations, and designing commercial cloud environments architectures. The role involves managing commercial cloud migration, automating continuous development and integration, and improving customer experience. The candidate must have a TSSCI, IAT Level II Baseline Certification, and be able to obtain Amazon and Ansible certifications within specified timeframes.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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