Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Product Manager

Company: Meta

Location: Washington, DC

Posted Jan 24, 2025

Billing/Revenue Analyst (Gov Con)

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

A Non-Profit organization is looking for a Billing/Revenue Analyst with Government Contracting experience. The role involves preparing and submitting invoices, providing training, maintaining digital recordkeeping, and resolving customer inquiries. The analyst will also work on process improvement to lower billing cycle times and strengthen internal controls. Requirements include advanced Excel skills, experience with various types of government contracts, and manual AR invoice handling.

Accounts Receivable Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Operations Associate

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

HireStrategy, a top-ranked recruiting and consulting firm in Washington, D.C., is seeking a talented individual for administrative and general office support. The firm offers a youthful, energetic, and entrepreneurial atmosphere, providing training and team support. Primary responsibilities include HR support, administrative tasks, reformatting resumes, team assistance, and office maintenance. Qualifications include a Bachelor's degree, 1-3 years of administrative experience, proficiency in MS Office, strong computer skills, excellent customer service, and ability to handle pressure and multitask.

Information Assurance Analyst

Company: Andworx LLC

Location: Washington DC

Posted Jan 24, 2025

Andworx is seeking an Information Assurance Analyst with extensive experience in the Federal Government. The role involves developing and maintaining information security programs, reviewing and drafting IA policies, and ensuring compliance with DoD policies and security best practices. The ideal candidate should possess strong communication skills, relevant certifications, and US citizenship with an active DOD Secret clearance. Andworx is a collaborative team that values innovation, quality, and continuous learning.

Operations Research & Systems Analyst (ORSA) SME (Operations Research Analyst 5)- 4548

Company: Alion Science and Technology

Location: Washington, DC

Posted Jan 24, 2025

HII-TSD is seeking an Operations Research Systems Analyst (ORSA) Subject Matter Expert (SME) to support the Defense Intelligence Agency's (DIA) Centers and Offices at Bolling AFB, Washington, DC. The role involves providing strategic all-source analysis products and assessments across multiple disciplines, including regional stability, foreign military and security forces, insurgent organizations, counterterrorism, and counterintelligence. The SME ORSA analyst will design, develop, and apply various decision analytics, mathematical and statistical techniques, data mining, modeling and simulation, and other analytic methods to address operational and planning challenges. The role also includes performing ad hoc and recurring business analytic support, statistical analysis, process improvement analysis, and record keeping functions. Minimum qualifications include 15 years of relevant experience with a Bachelor's degree, or less years with higher degrees. A TS/SCI Clearance with CI/Poly is required.

Software Engineer for Weather Systems (remote)

Company: Element 84

Location: Washington DC

Posted Jan 24, 2025

Element 84 is a woman-owned small business specializing in geospatial data processing and software development for various sectors. They are known for their cloud-based geospatial data processing, remote sensing, and Earth science systems. The company values inclusivity, diversity, and equity, and offers flexible work schedules and parental leave. They are seeking a mid-level software engineer with expertise in the Unified Forecast System (UFS) and related applications. The ideal candidate should have a strong work ethic, excellent communication skills, and experience with Fortran, Python, and HPC technologies. The company offers competitive benefits and a positive work environment.

Network Administrator

Company: GCyber

Location: Washington DC

Posted Jan 24, 2025

GCyber is hiring a Network Administrator for a high-profile DISA customer. The role involves reviewing and evaluating IT infrastructure, configuring routers, switches, firewalls, and VPN systems, monitoring and maintaining networks, analyzing customer needs, and providing technical solutions. The ideal candidate should have an active DoD Top Secret/SCI clearance, a Bachelor's degree in a related field or equivalent experience, 5+ years of network administration experience, and IAT Level II certification. Additional certifications in Brocade, Cisco, Juniper, or Aruba are preferred.

Senior Manager, Data Analysis - Anti-Money Laundering Modeling and Advanced Data Insights

Company: Capital One

Location: Washington DC

Posted Jan 24, 2025

Capital One is seeking a Senior Manager for Data Analysis in the AntiMoney Laundering Modeling and Advanced Data Insights team. The role involves planning and executing data strategy for large scale predictive models, identifying technical issues in analytical tools, adhering to enterprise data management practices, and communicating results clearly. The ideal candidate should have strong problem-solving skills, communication abilities, and leadership experience. The position offers a competitive salary and benefits package, and is eligible for performance-based incentives. Capital One is an equal opportunity employer committed to diversity and inclusion.

Identity and Access Management IGA Governance Lead

Company: Bank of America

Location: Washington, DC

Posted Jan 24, 2025

Bank of America is seeking an IAM Role Based Access & Segregation of Duties Manager for its Global Information Security (GIS) team. The role involves leading a team responsible for Identity Governance and Administration (IGA) ecosystem, ensuring appropriate access to resources, and mitigating risks. The candidate should have extensive IAM experience, strong interpersonal skills, and expertise in various IAM vendor solutions. The position offers a competitive salary range of USD 160,000.00 - 185,100.00 per year, along with benefits and opportunities for career growth.

F5 Network Engineer

Company: GCyber

Location: Washington DC

Posted Jan 24, 2025

GCyber is looking for an F5 Network Engineer to lead the Core Transport Network Engineering team. The role involves providing expertise in network routing, switching, performance monitoring, and troubleshooting. The engineer will deploy, maintain, and monitor network hardware and services, collaborate with security teams, and evaluate new technologies. The ideal candidate should have an active DoD Top Secret clearance, a Bachelor's degree in computer science or a related field, 5+ years of IT experience, 3+ years in DoD DISA or JSP Network environments, and one or more of the following certifications: CCNA, CCNP, ACSA.

Senior Analyst and Technical Writer/Editor

Company: Trilogy Federal

Location: Washington DC

Posted Jan 24, 2025

Trilogy Federal is seeking a Senior Analyst and Technical Writer/Editor with extensive experience in writing, editing, and project management. The ideal candidate should have excellent communication skills, strong analytical abilities, and proficiency in MS Office Applications. The role involves editing reports, developing communications artifacts, facilitating client meetings, and conducting research. The company offers competitive benefits including health, dental, and vision plans, paid parental leave, and a 401k plan. Trilogy Federal is an Equal Employment Opportunity employer.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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