Customer Satisfaction Jobs

802,276 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

Embedded Linux Consultant

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is hiring an Embedded Linux Field Engineer for Devices/IoT, emphasizing Linux expertise, remote work in Japan, and a competitive compensation package with global opportunities. The role involves customer engagement, solution development, and collaboration with industry leaders in innovative technologies.

Technical Author (multiple roles and seniority levels)

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical seeks Technical Authors to enhance documentation practices across products and teams. Roles offer growth, collaboration, and global impact with competitive benefits.

Program Manager - Tribal & Rural Health

Company: CareMessage

Location: USA

Posted Dec 02, 2025

CareMessage is seeking a strategic and experienced Program Manager for Tribal and Rural Health to cultivate relationships, drive adoption, engagement, acquisition, and retention in the Tribal and Rural Health Market. The role involves collaborating with internal teams, aligning with Implementation, Product, and Leadership to deliver measurable outcomes and exceptional customer experiences. The ideal candidate should have experience working with Tribal Health organizations and building trust within complex healthcare networks.

Marketing Manager

Company: PROCEPT BioRobotics

Location: Japan

Posted Dec 02, 2025

PROCEPT BioRobotics is a company focused on revolutionizing treatment for benign prostatic hyperplasia through surgical robotics innovation. They prioritize patient care, provide effective treatment options for surgeons, and uphold shareholder trust. The company offers career growth opportunities and a supportive work environment. The Marketing Manager APAC role involves designing and executing marketing strategies across the APAC region, with a focus on product management, utilization, disposables, education, and customer engagement events.

Product Marketing Manager

Company: Clear Capital | CubiCasa

Location: USA

Posted Dec 02, 2025

This job posting seeks a high-impact Product Marketing Manager with B2B experience in SaaS/FinTech/DataAnalytics, emphasizing GTM strategy, sales enablement, and market intelligence. The role involves product positioning, competitive analysis, and creating sales tools. Clear Capital offers competitive compensation, benefits, and career development opportunities within a mission-driven real estate tech company.

Partner Sales Manager - Dell

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is a leading provider of open source software and operating systems, with its flagship product Ubuntu being widely used in enterprise initiatives such as public cloud, data science, AI engineering, and IoT. The company is founder-led, profitable, and growing, with a global distributed team and a focus on open source innovation. Canonical is hiring a Partner Sales Manager to work closely with Dell and other major partners to build strategic relationships, generate and transact opportunities, and grow Canonical's market share.

Client Success Manager

Company: PeopleGrove

Location: Remote

Posted Dec 02, 2025

This job posting highlights a Client Success Manager role with competitive compensation, flexible work options, and comprehensive benefits. The company emphasizes its mission to empower educational institutions through innovative software solutions and meaningful student engagement.

Cloud Support Engineer

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on Ubuntu. They offer a remote Cloud Support Engineer role in Japan, requiring excellent communication skills, technical expertise in Linux systems, and a passion for open source development. The company values diversity, offers a distributed work environment, and provides benefits such as personal learning budgets and annual compensation reviews.

Product Marketing Manager – IoT & Embedded Systems

Company: Canonical

Location: Remote

Posted Dec 02, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on IoT and embedded systems. The company offers solutions like Ubuntu Core and Ubuntu Pro for Devices, which are trusted by major companies. Canonical is seeking a Product Marketing Manager for IoT and Embedded Systems to drive adoption and commercial success of their IoT portfolio.

Staff Backend Engineer

Company: Apollo.io

Location: Remote

Posted Dec 02, 2025

This job description outlines the role of a Staff Software Engineer at Apollo, emphasizing responsibilities like leading technical initiatives, building scalable systems, and mentoring teams. It highlights requirements such as 10+ years of backend experience, expertise in distributed systems, and familiarity with AI tools. The position offers opportunities to impact millions of users through innovative projects involving LLMs and agentic automation.

Software Engineer II

Company: Qualia

Location: USA

Posted Dec 02, 2025

Qualia is a leading B2B real estate technology company that provides a simple, secure, and enjoyable home buying and selling experience. They offer products for SMBs and Enterprises, bringing together users from across the real estate ecosystem onto a single shared digital closing platform. Qualia is hiring entrepreneurial engineers to join their product-focused engineering team, focusing on building web technologies and developing new products and features.

Content Marketing Specialist

Company: Clear Capital | CubiCasa

Location: USA

Posted Dec 02, 2025

Clear Capital is seeking a Content Marketing Specialist to drive growth through creative content strategies. The role involves creating compelling content, defining brand voice, and optimizing SEO while offering competitive compensation, comprehensive benefits, and career development opportunities. The company emphasizes mission-driven work and values integrity, empathy, and excellence.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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