Customer Satisfaction Jobs

802,276 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

Principal Product Designer

Company: Nova Talent

Location: Remote

Posted Dec 02, 2025

The text describes a venture studio seeking a product designer to join their team, focusing on innovation, user-centric design, and equity opportunities. It highlights the role's responsibilities, qualifications, and benefits, emphasizing collaboration and growth.

Systems Architect - Filesystems / NFS

Company: Hammerspace

Location: Remote

Posted Dec 02, 2025

Hammerspace's Data Platform offers high-throughput, low-latency storage solutions for AI and high-performance computing, enabling faster data access and improved productivity. The company seeks a System Architect to lead next-generation filesystem and NFS development, emphasizing innovation, collaboration, and technical leadership in a fast-paced startup environment.

Software Engineering Manager - Sustaining Engineering

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open source software and operating systems. They are hiring an Engineering Manager for Sustaining Engineering to lead a distributed team and improve various open source software. The role offers a rewarding career working with the best people in technology.

Manager - Customer Onboarding

Company: SQUIRE

Location: Remote

Posted Dec 02, 2025

SQUIRE is a leading business management system for barbershop owners, providing tools, resources, and guidance to help them attract customers, manage operations, and increase revenue. The company is trusted by over 4000 shops globally and aims to support barbers in unlocking their full potential as artists and entrepreneurs. The Manager Customer Onboarding role involves leading a team of onboarding specialists, collaborating with cross-functional partners, and driving operational improvements to ensure a seamless customer experience.

Growth Product Manager - Loyalty

Company: Trafilea

Location: Remote

Posted Dec 01, 2025

Trafilea is a consumer tech platform with $1B+ revenue and 12M+ customers seeking a Growth Product Manager to lead loyalty initiatives. The role involves driving subscription growth through data-driven strategies, cross-functional collaboration, and innovative subscription models in a dynamic global team environment.

Senior Full Stack Developer

Company: Blanc Labs

Location: Remote

Posted Dec 02, 2025

Blanc Labs is a premier digital transformation partner seeking a Senior Software Developer with expertise in microservices, cloud development, and financial systems. The role emphasizes building scalable solutions for high-impact financial services, with opportunities for innovation and professional growth. The company highlights its commitment to diversity and digital leadership in a collaborative, enterprise-focused environment.

Software Platform Engineering Manager - Ubuntu for Next-Gen Silicon

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI, and IoT. The company is founder-led, profitable, and growing, with a globally distributed team. They are hiring engineering managers to lead teams and optimize Ubuntu for various hardware platforms, with a focus on open source technologies and cutting-edge hardware.

Partnerships Account Executive

Company: Array

Location: Remote

Posted Dec 01, 2025

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs deliver consumer products faster. They offer credit and identity monitoring tools, privacy protection, and a financial ads marketplace. The company is remote-first, focused on high-performing individuals, and seeks a seasoned Partnership Account Executive to drive revenue growth through strategic partnerships.

Staff DevOps Engineer

Company: Netwrix

Location: Remote

Posted Dec 02, 2025

The job posting is for a Senior DevOps Engineer Azure role. The position involves designing, automating, and maintaining Azure cloud infrastructure. The ideal candidate should have experience with Azure, Terraform, Helm, CICD pipelines, monitoring, logging, security, and compliance. The role requires on-call shifts and flexibility in working across different time zones.

Release Train Engineer - Manager

Company: Blackbaud

Location: Remote

Posted Dec 02, 2025

The Product & Technology Group at Blackbaud is seeking a Scaled Agile Framework Release Train Engineer with people management experience. The role involves overseeing delivery for Agile Release Trains, planning and facilitating SAFe events, managing backlog priorities, coaching teams, and leading a team of agile PMO professionals. The ideal candidate should have experience in cloud-based software development, people management, and leading large ARTs. Blackbaud offers a dynamic role, opportunities for growth, and a flexible remote work culture.

Senior Manager Market Access Pricing and Analytics

Company: Abbott

Location: Remote

Posted Dec 02, 2025

Abbott promotes a positive work environment with extensive benefits, career growth, and global healthcare innovation opportunities.

Staff Data Scientist, Inference - Customer Support

Company: Airbnb

Location: Remote

Posted Dec 01, 2025

The text describes a Staff Data Scientist role at Airbnb's Customer Support team, focusing on causal inference and experimentation to improve customer support experiences. The role involves building segmentation models, determining allocation strategies, measuring long-term impact, guiding experimentation, and providing strategic insights. The ideal candidate should have 9+ years of experience, strong fluency in Python and SQL, familiarity with causal inference and experimentation, and excellent communication skills.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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