Customer Satisfaction Jobs

802,276 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

UX Developer

Company: Portland Webworks

Location: Remote

Posted Nov 12, 2025

The text describes a company called GovWebworks that builds web and mobile applications for clients, with a focus on the public sector. They value high-quality, accessible, and reusable designs, and use modern tools like React, NextJS, and Angular. The company emphasizes collaboration, agility, and continuous learning, and offers excellent benefits to employees.

Host Support Advocate

Company: PadSplit

Location: Remote

Posted Nov 12, 2025

PadSplit is a real estate platform providing affordable housing for low-income earners. They are seeking a Host Support Advocate to provide technical assistance and customer service to hosts. The role requires strong communication skills, problem-solving abilities, and a customer-centric approach.

Senior Analytics Consultant

Company: SuccessKPI Inc.

Location: Remote

Posted Nov 12, 2025

The Senior Analytics Consultant role is a self-driven position with a proactive mentality, focused on helping organizations solve complex business and technology problems. The role offers opportunities for career development, growth, and building industry relationships while working with a diverse and dynamic culture.

SEO & Digital Content Manager

Company: First Advantage

Location: Remote

Posted Nov 12, 2025

The role of SEO & Digital Content Manager at First Advantage is a remote position based in the Philippines. The company is a fast-growing global leader in cloud-based background screening and identity services. The role requires a data-driven individual with SEO knowledge to drive online traffic, create new sales leads, and generate brand awareness. The position reports to the Head of International Marketing and requires technical know-how, communication skills, and the ability to collaborate with various teams and agencies.

(Senior) Analytics Engineer

Company: InPost

Location: Remote

Posted Nov 12, 2025

InPost Group is an innovative European out-of-home deliveries company revolutionizing parcel delivery with intelligent lockers. The Data & AI department seeks a Senior Analytics Engineer to shape analytical standards, implement innovative solutions, and drive improvements across Poland and 7 international markets. The role involves conceptual work and hands-on coding, collaborating with various data and AI competencies.

Client Support Specialist

Company: Clipboard Health

Location: Europe, Canada, South Africa, Philippines, Jamaica

Posted Nov 12, 2025

Clipboard Health is seeking motivated, customer-focused individuals for B2B Support Specialist roles. The position involves providing fast, accurate, and empathetic support to workplace customers via voice and email, navigating tools like Zendesk, and collaborating with cross-functional teams. The company values a customer-centric mindset, strong communication skills, proactive problem-solving, and high accountability.

Account Manager

Company: Peachy Insurance

Location: Remote

Posted Nov 12, 2025

Peachy Insurance is a remote-friendly company that aims to provide a friendly, reliable, and educational insurance experience. They offer a supportive work environment with training, coaching, and career development opportunities. The company values integrity, accountability, continued development, and respectful communication.

Staff Service Designer

Company: Apollo.io

Location: USA

Posted Nov 12, 2025

Apollo is hiring a Staff Service Designer to lead complex cross-functional service initiatives and define end-to-end experiences across products, systems, and teams. The role requires 8+ years of UX or product design experience, with a focus on service or systems design. The ideal candidate will have strong systems thinking, expertise with service design artifacts, and the ability to lead cross-functional initiatives.

Appointment Setter/BDR

Company: Talent Hackers

Location: Remote

Posted Nov 12, 2025

This job posting seeks a proactive Appointment SetterBDR with outbound sales experience to generate leads and schedule appointments. It requires cold calling, CRM proficiency, and strong communication skills, with emphasis on meeting quotas and using sales tools.

Enterprise Account Manager

Company: Immersive

Location: Remote

Posted Nov 13, 2025

The text promotes Immersive's people-centric cybersecurity solutions and highlights job opportunities for an Enterprise Account Manager. It emphasizes the company's growth, product benefits, and comprehensive employee benefits while showcasing their impact on major brands.

Leave Payroll Analyst

Company: Sparrow

Location: Remote

Posted Nov 12, 2025

The role of Leave Payroll Analyst at Sparrows Customer Experience team involves preparing employee leave and payroll calculations for customers, collaborating with various teams, and helping build a better product. The ideal candidate should have 2+ years of experience in data-focused operations, payroll, accounting, or bookkeeping, excellent spreadsheet skills, superior organization skills, outstanding communication skills, and a learners mindset.

Director - Global Logistics

Company: Myriad360

Location: Remote

Posted Nov 12, 2025

The job description outlines the role of a Director of Global Logistics at Myriads, a company with a mission to challenge and enable employees to achieve great things. The role involves leading and developing the International Logistics function, managing a team, overseeing trade compliance, and collaborating with various teams to deliver outstanding client experience. The company offers benefits such as unlimited PTO, incentive compensation plans, and a transparent culture.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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