Customer Satisfaction Jobs
802,276 open positions · Updated daily
Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.
Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.
Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.
Vendor Strategist - BPO
Company: Mercury
Location: USA
Posted Nov 12, 2025
Mercury's Vendor Strategy team is seeking a Vendor Strategist to focus on BPO partnerships for Customer Support. The role combines traditional vendor management with strategic planning and capacity planning. The ideal candidate will shape Mercury's vendor strategy during a period of substantial growth, own BPO operations, and collaborate cross-functionally.
Technical Product Enablement Strategist
Company: Sprout Social
Location: USA
Posted Nov 12, 2025
Sprout Social seeks a Technical Product Enablement Strategist to drive success in their Sales and Success team. The role offers career growth, flexible work, and collaboration with top brands. Benefits include competitive pay, wellness programs, and a focus on diversity and inclusion.
Task Logistics Advocate - German
Company: Taskrabbit
Location: Poland
Posted Nov 12, 2025
The role is for an Operations Advocate in a remote team based in Poland, responsible for improving conversions and reducing cancellations across 6 European markets. The position involves following standard operating procedures, addressing user issues, managing time efficiently, and building connections with stakeholders. The ideal candidate should have great people skills, customer service experience, excellent communication skills, and be adaptable in a fast-paced environment.
Anesthesia Regional Director - ASC
Company: Fortive
Location: USA
Posted Nov 12, 2025
The text describes a consultative selling and strategic account planning role in the healthcare IT industry. It emphasizes uncovering customer pain points, developing account plans, collaborating with internal teams and partners, and providing technical expertise. The role requires a bachelor's degree, 3-5 years of experience in B2B SaaS sales, and knowledge of healthcare IT ecosystems and SaaS integrations.
Enterprise Account Executive
Company: Branch
Location: USA
Posted Nov 12, 2025
Branch empowers workers with financial freedom and seeks an Enterprise Account Executive. They offer competitive compensation, remote work, and a collaborative culture focused on innovation and inclusivity.
Princ Data Solutions Analyst
Company: Liberty Mutual Insurance
Location: USA
Posted Nov 12, 2025
Liberty Mutual is seeking a Principal Data Solutions Analyst to join their Corporate Financial Data Strategy and Governance Team. The role involves acting as a financial data steward, analyzing source data, and developing data solutions. The ideal candidate should have experience in coding for data management, Business Intelligence tools, and cloud platforms. Strong communication skills and a Bachelor's or Master's degree in a related field are required.
Manager - Support Engineering
Company: GitLab
Location: North America,Latin America
Posted Nov 12, 2025
The role of a Support Manager at GitLab involves hiring and developing world-class Support Engineers, balancing direct customer relationships with strategic team scaling, and collaborating across departments to improve support efficiency. The team focuses on building processes, fostering self-sufficiency, and creating a psychologically safe environment for growth.
Full Stack Software Engineer (L5) - Delivery Engineering, Experiences
Company: Netflix
Location: USA
Posted Nov 12, 2025
Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Delivery Engineering team focuses on improving software delivery experiences for Netflix engineers, working on platforms like Spinnaker and Managed Delivery. The role requires a full stack engineer with experience in Java, JavaScript, Angular, or React, and a focus on mentorship, collaboration, and customer empathy.
Customer Success Architect
Company: GitLab
Location: Japan
Posted Nov 12, 2025
The Customer Success Architect role is strategic, focusing on aligning the platform with customer objectives and driving long-term success. Responsibilities include consultative relationships, technical enablement, and managing escalations. The hiring process involves multiple interviews and assessments.
Director of Expansion Verticals
Company: Signifyd
Location: USA
Posted Nov 12, 2025
Signifyd is a company that helps merchants grow their businesses by building trusted relationships with customers through advanced technology and a committed team. They are seeking a Director of Expansion Verticals to spearhead growth in key industries, particularly in the travel sector, by mapping and executing growth strategies, building strategic partnerships, and providing internal operational support.
Senior Solutions Architect
Company: ExtraHop
Location: UK
Posted Nov 12, 2025
The position summary highlights the unique focus of ExtraHops Solutions Architecture team on customer success and outcomes rather than billable hours. The role involves tackling complex business and technology problems, developing custom tools, creating data visualizations, and conducting learning sessions with customers. Required qualifications include relevant experience, understanding of networking and application design, scripting skills, and excellent communication abilities.
Anesthesia Regional Director - Global
Company: Fortive
Location: USA
Posted Nov 12, 2025
The text describes a consultative selling and strategic account planning role in the healthcare IT industry. It outlines key responsibilities such as uncovering customer needs, developing account plans, collaborating with internal teams, and navigating complex negotiations. The role requires expertise in healthcare IT ecosystems, SaaS integrations, and sales methodologies. A bachelor's degree and 5+ years of experience in B2B SaaS sales in healthcare segments are preferred.