Customer Satisfaction Jobs

802,388 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

GenAI Solutions Architect, AGS North America Startups

Company: Amazon Web Services, Inc.

Location: East Palo Alto, CA

Posted Oct 22, 2025

Develop startup specific technical content, such as blog posts, sample code and solutions, to assist customers solve technical problems and reduce time-to-…

Electrician Foreman

Company: RC Power, Inc.

Location: San Jose, CA

Posted Oct 22, 2025

10+ years in the commercial electrical field. *Manage on-site installation(s) and ensure the work is performed to the plans, specifications and Company…

Sr. ML Compiler Engineer, Annapurna Labs

Company: Annapurna Labs (U.S.) Inc.

Location: Seattle, WA

Posted Oct 22, 2025

5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience. A day in the life.

Temporary Welder

Company: JUPITER ALUMINUM CORP.

Location: Hammond, IN

Posted Oct 22, 2025

Read and interpret welding blueprints, sketches, and technical drawings to determine the welding process, materials, and welding sequence required.

Regional Sales Manager- Northern CA region

Company: Rich Products Corporation

Location: California

Posted Oct 22, 2025

Bachelors degree in Business or related field strongly preferred. Minimum of 5 years of experience in sales, business development or related field in the Food…

HRMS Analyst

Company: LyondellBasell Industries

Location: Houston, TX

Posted Oct 22, 2025

Serve as a technical point of contact and subject matter expert to ensure data integrity, testing system enhancements and updates, data gathering, and analyzing…

Industry Account Based Marketing Manager , AWS Industry Product Marketing

Company: Amazon Web Services, Inc.

Location: New York, NY

Posted Oct 22, 2025

Partner with regional marketing teams to ensure ABM programs complement broader field marketing efforts. Experience driving direction and alignment with large…

Applied Scientist III, Next Gen Developer Experience

Company: Amazon Development Center U.S., Inc.

Location: Santa Clara, CA

Posted Oct 22, 2025

You will invent, implement, and deploy state-of-the-art machine learning and automated reasoning algorithms and systems. Amazon is a total compensation company.

Retail Loss Prevention Customer Service Associate

Company: TJ Maxx

Location: Bronx, NY

Posted Oct 22, 2025

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal…

Delivery Consultant- GenAI/ML & Data Science, Professional Services, AWS Industries

Company: Amazon Web Services, Inc.

Location: New York, NY

Posted Oct 22, 2025

Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.

Analyst, Digital Analytics

Company: American Airlines

Location: Dallas, TX

Posted Oct 22, 2025

3 year of work experience in an analytical field such as Business, Engineering, Mathematics, Economics, Revenue Management, Network Planning, Sales Strategy,…

Senior Worldwide Specialist Solutions Architect, Containers

Company: Amazon Web Services, Inc.

Location: New York, NY

Posted Oct 22, 2025

This includes acting as a strategic technical leader in the field to provide architectural guidance and recommendations necessary to promote & accelerate…

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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