Customer Satisfaction Jobs

802,809 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

AI ML Engineer SME

Company: PMAT

Location: San Diego, CA

Posted Oct 07, 2025

Master’s degree in Computer Science, Data Science, Engineering, Mathematics, Statistics, or a related STEM field plus a minimum of 6 years of AI/ML experience…

Program/Project Manager

Company: JPMorganChase

Location: Chicago, IL

Posted Oct 07, 2025

Your role will involve significant cross-functional collaboration, data analysis, and conflict management to align operations initiatives with business strategy…

Manager, Marketing

Company: Resorts World Las Vegas

Location: Las Vegas, NV

Posted Oct 07, 2025

Minimum 3 years nightlife / day life marketing experience within hospitality or a related field. Proficient in digital marketing tools and platforms, including…

Retail Customer Service & Sales Associate

Company: A.I.A Elite

Location: Austin, TX

Posted Oct 07, 2025

You'll gain sales expertise, master persuasion, and develop skills that extend far beyond events. Track interactions and manage customer information using the…

Construction Laborer

Company: Hill & Wilkinson General Contractors

Location: Austin, TX

Posted Oct 07, 2025

Talk, listen and speak clearly in person and on telephone. Unload and carry materials at construction sites. Set up and take down ladders, scaffolding and other…

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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