Customer Satisfaction Jobs

802,809 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

Maintenance Planner/Scheduler - PV Solar O&M

Company: Miller Bros Solar

Location: Conshohocken, PA

Posted Oct 07, 2025

As a Project Scheduler, you’ll play a key role in driving the success of our renewable energy projects. Proficiency in project management tools (e.g., Microsoft…

Exterior Home and Commercial Lighting Installer (Seasonal)

Company: Astoria Lighting Co - Houston

Location: Houston, TX

Posted Oct 07, 2025

*You must have* *your own tools* (drills, ladders, metal snips, basic hand tools). Solar installers, roofers, framers, or other trades* that are comfortable…

FinXact Business Analyst

Company: Virtual Tech Gurus

Location: Las Vegas, NV

Posted Oct 07, 2025

This is an onsite role, requiring close collaboration with cross-functional teams including product owners, business stakeholders, architects, and engineering…

Retail Sales Associate

Company: Visionary Concepts Inc.

Location: Santa Clara, CA

Posted Oct 07, 2025

Provide exceptional customer service by answering questions, troubleshooting issues, and ensuring a smooth shopping experience.

Marketing Manager Trainee

Company: Prolific

Location: Las Vegas, NV

Posted Oct 07, 2025

The *Marketing Manager Trainee* role is an entry-level position designed to teach the fundamentals of marketing, brand representation, and leadership…

Employee Engagement Representative

Company: ESS Education

Location: Jacksonville, FL

Posted Oct 07, 2025

The successful candidate will be responsible for providing exceptional service, telephone and email support to our substitute teachers/support staff in an…

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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