Customer Satisfaction Jobs

Positions 802,809 Updated daily

The surge of digital‑first brands and the rise of AI‑driven support tools are reshaping Customer Satisfaction. Companies now rely on real‑time data to anticipate issues, and the demand for professionals who can turn feedback into action has hit an all‑time high. With 2131 roles open, the market rewards those who blend empathy with analytics.

Customer Satisfaction teams span multiple titles. A Customer Success Manager nurtures long‑term relationships; a Support Engineer troubleshoots high‑impact incidents; a CX Analyst dives into CSAT and NPS dashboards; an Onboarding Specialist guides new users through first‑time experiences; and an Escalation Manager resolves complex disputes. Each role requires strong communication, data literacy, and a passion for continuous improvement.

Transparent salaries give CX professionals a clear view of how their impact translates into pay. When pay is disclosed upfront, teams can align compensation with metrics like churn reduction or CSAT improvement, fostering trust and reducing turnover. For job seekers, salary visibility helps prioritize roles that reward the skills they bring.

Financial Solutions Sales Account Executive

Company: Blackbaud

Location: USA

Posted Dec 19, 2025

This job description outlines a Financial Solutions Functional Sales Executive role requiring expertise in financial systems, nonprofit sector experience, and sales leadership. Responsibilities include partnering with account executives, delivering sales results, and developing strategies. The position emphasizes remote work flexibility, competitive compensation, and comprehensive benefits including healthcare, retirement plans, and wellness perks.

Senior Frontend Engineer (React / Next.js)

Company: InPost

Location: Poland

Posted Dec 19, 2025

InPost Group is an innovative European out-of-home deliveries company revolutionizing parcel delivery with intelligent lockers and a mission to redefine ecommerce logistics. They seek a Frontend Software Engineer to build scalable cloud applications and enhance developer integration experiences while maintaining high security standards.

Application Developer-Contact Center

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and responsibilities like system maintenance, incident response, and automation. It outlines required skills and preferred qualifications for an Application Developer role with 24/7 support expectations.

Director of Operations

Company: Finalsite

Location: USA

Posted Dec 19, 2025

Finalsite's job posting highlights their platform's impact on K12 schools and a remote Director of Operations role with responsibilities spanning sales, marketing, and cross-functional program management. The position emphasizes operational excellence, system governance, and collaboration across departments.

Consultant - SmartRecruiters Implementation

Company: Cielo

Location: UK

Posted Dec 19, 2025

The text describes a job opportunity at Cielo as a functional implementation consultant, emphasizing career growth, collaboration with industry experts, and a supportive work environment. It highlights the company's mission to create careers for ambitious individuals and outlines requirements, responsibilities, and qualifications for the remote role. The description focuses on professional development, technology implementation, and a positive team culture.

Customer Support Specialist

Company: Linux Foundation

Location: USA

Posted Dec 19, 2025

The job description outlines a full-time Customer Support Specialist role at The Linux Foundation, emphasizing remote work, global collaboration, and responsibilities such as resolving customer inquiries, providing training support, and troubleshooting issues. Qualifications include a bachelor's degree and experience in customer support, with specific technical and communication requirements. The role requires flexibility, self-motivation, and proficiency in business technologies.

Engineering Manager - JVM Ecosystem

Company: Netflix

Location: USA

Posted Dec 19, 2025

Netflix's job posting highlights its leading entertainment services, comprehensive benefits, inclusive culture, and opportunities to shape JVM ecosystems. The role involves managing build processes, optimizing performance, and leading a team.

Chief Operating Officer

Company: Shah & Associates CPAs PA

Location: USA

Posted Dec 19, 2025

The job posting seeks a Chief Operating Officer to drive operational excellence and scale the firm to $4M ARR with a 50% profit margin, emphasizing accountability, systems, and growth.

IT Customer Service Specialist II

Company: labcorp

Location: USA

Posted Dec 19, 2025

Labcorp is hiring an IT Customer Service Specialist with responsibilities including troubleshooting, hardware support, and customer service. The role requires 12 years of call center experience and offers benefits like medical coverage, 401k, and tuition reimbursement. The company emphasizes innovation, global impact, and equal opportunity employment.

Customer Support Engineer

Company: Hammerspace

Location: USA

Posted Dec 19, 2025

Hammerspace is hiring a Customer Support Engineer with L3L4 experience in cloud storage and networking. Responsibilities include technical support, collaboration with teams, and feedback. The role requires strong communication and troubleshooting skills. The company emphasizes equal opportunity employment.

Senior Product Designer

Company: Mercury

Location: Remote

Posted Dec 19, 2025

Mercury applies Dieter Rams' 'less but better' design philosophy to create intuitive, premium financial tools emphasizing elegant simplicity and exceptional user experiences. They seek senior product designers to shape their vision across banking and fintech products.

Engineering Referrals Emerging Talent

Company: Referrals by HubSpotters

Location: Canada,Ireland,UK

Posted Dec 19, 2025

HubSpot seeks Software Engineers to contribute to scalable systems and impactful tools. The role offers growth, collaboration, and a supportive culture with flexible work options.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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