Customer Satisfaction Jobs

Positions 802,809 Updated daily

The surge of digital‑first brands and the rise of AI‑driven support tools are reshaping Customer Satisfaction. Companies now rely on real‑time data to anticipate issues, and the demand for professionals who can turn feedback into action has hit an all‑time high. With 2131 roles open, the market rewards those who blend empathy with analytics.

Customer Satisfaction teams span multiple titles. A Customer Success Manager nurtures long‑term relationships; a Support Engineer troubleshoots high‑impact incidents; a CX Analyst dives into CSAT and NPS dashboards; an Onboarding Specialist guides new users through first‑time experiences; and an Escalation Manager resolves complex disputes. Each role requires strong communication, data literacy, and a passion for continuous improvement.

Transparent salaries give CX professionals a clear view of how their impact translates into pay. When pay is disclosed upfront, teams can align compensation with metrics like churn reduction or CSAT improvement, fostering trust and reducing turnover. For job seekers, salary visibility helps prioritize roles that reward the skills they bring.

Customer Support - Staff

Company: Blackbaud

Location: India

Posted Dec 19, 2025

This job posting outlines a Customer Support role at Blackbaud, emphasizing technical support, collaboration with cross-functional teams, and responsibilities like troubleshooting, knowledge base maintenance, and customer communication. Qualifications include technical troubleshooting skills, CRM familiarity, and a customer-first mindset. The company highlights flexibility, inclusivity, and professional development opportunities.

Staff Software Engineer (ClipCrop)

Company: Storyteller

Location: Ukraine

Posted Dec 19, 2025

This job offers a technical lead role in a fast-growing SaaS company focusing on AI and automation, with responsibilities in system design, team leadership, and product development.

Mid-Market Lead

Company: ElevenLabs

Location: USA

Posted Dec 19, 2025

ElevenLabs is a rapidly growing AI company with significant achievements in audio technology, offering innovative platforms and opportunities for impactful work in a dynamic, AI-first environment.

Lead Software Engineer (Web SDK)

Company: Storyteller

Location: Romania

Posted Dec 19, 2025

This job posting highlights a remote contractor role with competitive compensation, opportunities to work on high-impact tech projects for global sports brands, and a focus on AI-assisted development. The position emphasizes technical leadership, system design, and collaboration across teams, with clear expectations for problem-solving and innovation.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Ukraine

Posted Dec 19, 2025

This job offers a technical leadership role at a fast-growing SaaS company, focusing on AI integration and high-impact product development with global sports brands. The position emphasizes hands-on engineering, system design, and AI-assisted workflows while fostering team growth and innovation.

Lead Software Engineer (Web SDK)

Company: Storyteller

Location: Tunisia

Posted Dec 19, 2025

This job posting highlights a technical leadership role at a fast-growing SaaS company, emphasizing AI integration, high-impact projects with global brands, and opportunities for system design and team growth. The position requires end-to-end ownership, AI-assisted development, and collaboration across platforms.

Staff Software Engineer (ClipCrop)

Company: Storyteller

Location: Egypt

Posted Dec 19, 2025

This job posting highlights a technical leadership role at a fast-growing SaaS company focusing on AI-driven solutions for content creation. It emphasizes problem-solving, team collaboration, and leveraging AI tools to deliver impactful products. The role requires end-to-end ownership, system design, and mentoring engineers while balancing technical and business priorities.

Lead Software Engineer (Web SDK)

Company: Storyteller

Location: Ukraine

Posted Dec 19, 2025

This job posting highlights a high-growth technical role with opportunities to work on innovative products for global sports brands. The position emphasizes AI-assisted development, technical leadership, and collaboration across teams. It requires problem-solving skills, system design, and a willingness to adopt AI tools. The company values capability over checklists and offers a dynamic environment with clear career growth potential.

Staff Software Engineer (ClipCrop)

Company: Storyteller

Location: Serbia

Posted Dec 19, 2025

This job posting highlights a leadership role in a fast-growing SaaS company focusing on AI-driven solutions for sports brands. The position emphasizes technical ownership, AI integration, and team growth with opportunities to shape innovative workflows and deliver measurable impact.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Bulgaria

Posted Dec 19, 2025

This job posting highlights a technical leadership role at a high-growth SaaS company, emphasizing AI integration, hands-on development, and impactful projects with global sports brands. The position requires technical ownership, system design, and collaboration with AI tools, with a focus on problem-solving and team growth.

Principal Architect - Azure Solutions

Company: TTEC Digital

Location: USA

Posted Dec 19, 2025

This job posting highlights a Principal Architect role at TTEC Digital with opportunities to lead complex Azure projects, collaborate with global teams, and contribute to innovative solutions. The company emphasizes a positive work culture, employee growth, and comprehensive benefits including healthcare, PTO, and financial protections.

Lead Software Engineer (Web SDK)

Company: Storyteller

Location: Egypt

Posted Dec 19, 2025

This job posting highlights a technical leadership role at a fast-growing SaaS company, emphasizing AI integration, high-impact projects, and opportunities to shape technical direction. The position requires hands-on development, system design, and collaboration across teams, with a focus on innovation and reliable operations.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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