Customer Service Jobs in Atlanta, GA

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Looking for Customer Service jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Atlanta, GA area.

Senior Software Engineer

Company: Opendoor

Location: Atlanta, GA

Posted Jan 24, 2025

Opendoor is seeking a senior software engineer for the Field Tooling and Safety team, based within a 50-mile commuting distance of Atlanta, Dallas/Ft. Worth, or Detroit. The role involves designing, building, and releasing new systems that drive business learnings. The engineer will collaborate across functions, manage and develop essential front-end and back-end services, and mentor other engineers. The ideal candidate has 5+ years of professional software development experience, leadership in design or architecture, and experience as a mentor or manager. Compensation ranges from $136,000 to $192,000 annually, depending on location and qualifications.

Retail Store Management Internship - Greater Atlanta Metro

Company: CVS Health

Location: Roswell, GA

Posted Jan 24, 2025

The text describes a paid 10-week internship opportunity for college students, particularly those in Business, Liberal Arts, or related fields. The internship offers hands-on experience in retail management, including managing a team, working with customers, and understanding daily operations. Interns will also have networking opportunities and work on a project to improve their specific store. The company, a Fortune 6 health care innovator, values continuous improvement and consumer-centricity. The role requires flexibility, including nights and weekends.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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