Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Lead Data Science Analyst (Credit Risk - Home Loans Servicing)

Company: Discover

Location: Chicago, IL

Posted Jan 29, 2025

Discover is offering a job opportunity for a skilled professional in analytics, engineering, statistics, or a related field. The role involves working closely with management to execute analytical initiatives, solving business problems using techniques like segmentation optimization, advanced analytics, and machine learning. The successful candidate will be responsible for creating reports and dashboards, managing and escalating risks, and analyzing trends related to Discover Home Loan Acquisition activities. The position requires hands-on experience in mortgage servicing, leading the development and implementation of advanced analytics, and collaborating with cross-functional partners. The ideal candidate should have a Bachelor's degree in a relevant field and 4+ years of experience in credit risk, fraud risk, marketing analytics, optimization, operations analytics, data science, or a related field. The role is primarily performed indoors in an office setting, with the ability to operate office equipment and communicate effectively. Discover offers a competitive total compensation package, including a base pay range of $105,500 to $147,100, additional incentives, and a range of benefits. Discover is committed to a diverse and inclusive workplace and is an equal opportunity employer.

CDL-A Lease Purchase Driver - SAP Friendly

Company:

Location: Upper Alton, IL

Posted Jan 30, 2025

Customer Success Manager - Japanese bilingual

Company: Pasona N A, Inc.

Location: Chicago, IL

Posted Jan 29, 2025

As we expand in the U.S., we are seeking a Bilingual Customer Success Manager to play a pivotal role in ensuring customer satisfaction, fostering long-term…

Salesforce Developer (Remote)

Company: Inspira Financial

Location: Chicago, IL

Posted Jan 29, 2025

Inspira Financial is seeking talented Software Engineers to join their cross-functional DevOps-based Agile team. The ideal candidate will have expertise in both frontend and backend coding languages, development frameworks, and third-party libraries. They should possess strong programming skills, data and database skills, cloud skills, and experience with containers and Kubernetes. The role involves collaborating with users, engineers, designers, and product managers to foster ideation and deliver cutting-edge software solutions. The Software Engineer II will report to the Director of Software Engineering in the Technology Department. Inspira Financial offers competitive compensation and benefits, and has been recognized for its remarkable growth and outstanding workplace culture.

Senior Tax Analyst

Company: ZS

Location: Chicago, IL

Posted Jan 30, 2025

Credit Analyst (Due Diligence Analyst)

Company: Rewards Network

Location: Chicago, IL

Posted Jan 29, 2025

Rewards Network, a company celebrating 40 years in business, offers financial marketing services and dining rewards programs to increase restaurant revenue, traffic, and customer engagement. They leverage advanced technology and data analytics for their unique card-linked offers. The company culture is collaborative, diverse, and passionate, with a focus on problem-solving and career growth. The Due Diligence Analyst Underwriter role involves risk assessment, underwriting of financial services products, and collaboration with sales teams. The position requires strong analytical skills, proficiency in MS Excel, and excellent communication skills. The company offers a comprehensive benefits package, including a competitive salary, paid time off, dining reimbursement, 401k plan, health insurance, and more. The expected pay range is $60,000-$75,000 USD.

Associate Editor, Midwest, Eater

Company: Vox Media

Location: Chicago, IL

Posted Jan 29, 2025

Eater is seeking an experienced reporter and editor to cover the Midwest region, including Chicago, Twin Cities, and Detroit. The role involves contributing news stories, reports, and maps, assisting the regional editor, and setting the tone for the region's dining scene. The ideal candidate should have journalism experience, a sense of urgency for digital news, and a tastemaking sensibility. They should also be comfortable with SEO optimization, source tracking, and social media management. Bonus points for expertise in the Chicago area, freelancer management, and long-form feature writing.

CDL-A Lease Purchase Driver - SAP Friendly

Company:

Location: Upper Alton, IL

Posted Jan 30, 2025

RN - Home Health - PRN

Company:

Location: Decatur, IL

Posted Jan 30, 2025

CDL-A Lease Purchase Driver - SAP Friendly

Company:

Location: Belleville, IL

Posted Jan 30, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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