Customer Service Jobs in Chicago, IL

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Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Data Scientist

Company: Morningstar

Location: Chicago, IL

Posted Jan 28, 2025

Morningstar is seeking a Data Scientist with expertise in AI, NLP, and machine learning algorithms to join their Research group in Chicago. The role involves automating data collection processes, collaborating with stakeholders, and implementing MLAI solutions. The ideal candidate should have a PhD in a relevant field or 2+ years of industrial experience in data science with NLP tasks. Familiarity with financial data, DevOps tools, and the Amazon AWS ecosystem is preferred. Morningstar offers competitive compensation, benefits, and a hybrid work environment.

IT Configuration Management Analyst - CMDB

Company: Ahold Delhaize USA

Location: Chicago, IL

Posted Jan 28, 2025

Ahold Delhaize USA, a division of a global food retailer, is seeking an IT Configuration Management Analyst CMDB. The role involves supporting technical teams, maintaining configuration baselines, and ensuring the CMDB's integrity. The Analyst will also create and maintain configuration management standards, policies, and procedures. They will collaborate with the Configuration Specialist to manage and validate CMDB data. Required qualifications include a Bachelor's or Master's degree in a relevant field, 5+ years of experience in technology, and experience with ServiceNow and CMDB. Preferred qualifications include an advanced degree, Agile team experience, and ITIL Certification.

Senior HR Generalist

Company: Invenergy

Location: Chicago, IL

Posted Jan 28, 2025

Invenergy is seeking a Senior HR Generalist for their Canadian operations. The role involves supporting employees in all HR areas, including policy development, performance management, and compliance with Canadian employment laws. The ideal candidate will have a Bachelor's degree in HR or a related field, at least 5 years of progressive HR experience, and strong knowledge of Canadian employment laws. The position offers a base salary range of $92,000 to $115,000 USD annually, with potential for bonuses. Invenergy is an equal opportunity employer.

Call Center Supervisor, Customer Service (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Jan 28, 2025

Enova International is seeking a Call Center Supervisor with 3 years of leadership experience in a related capacity, preferably within the financial industry. The role involves overseeing a team of representatives, teaching, training, and mentoring them to ensure a quality customer experience. The successful candidate will manage metrics, review quality assurance reports, conduct meetings, and assist with new hire interviews and onboarding. The position offers a competitive salary range and comprehensive benefits, including health, dental, vision insurance, 401k matching, PTO, paid holidays, sabbatical program, and more. Enova is a values-driven organization committed to making accessible credit for millions through its AI and machine learning-powered Colossus platform.

Senior IT Operations Support Engineer

Company: Beyond Finance

Location: Chicago, IL

Posted Jan 28, 2025

Beyond Finance is seeking a proactive problem solver to join their Chicago-based team. The role involves improving workflows, designing escalation paths, and championing team success. The ideal candidate will have experience in IT support or technical operations, strong problem-solving skills, and expertise in call center technologies, networking fundamentals, and cloud environments. They should also have exceptional communication skills, a strategic mindset, and experience in mentoring and training teams. Beyond Finance offers a collaborative work environment, competitive benefits, and opportunities for career development.

Honeywell Brand Manager

Company: CDW

Location: Chicago, IL

Posted Jan 28, 2025

CDW, a Fortune 200 leader, offers a Brand Manager position with significant responsibilities. The role involves driving revenue, profitability, and awareness for a partner's product line, engaging with senior management, and fostering relationships with key decision-makers. The Brand Manager is expected to be a subject matter expert, analyze industry information, and develop strategies to increase sales. They will also educate presales and product specialists, manage profitability, and provide comprehensive reporting on brand and category performance. The position requires excellent communication skills, proficiency in Microsoft Office, and financial acumen. CDW is a leading technology solutions provider with a culture that values diversity and positive, success-driven attitudes.

Technical Support Specialist

Company: IMO Health

Location: Chicago, IL

Posted Jan 28, 2025

IMO Health is a clinical data intelligence company that enhances healthcare decision-making through advanced AI and medical terminology. The Technical Support Specialist role involves integrating IMO Health solutions into Health IT applications, resolving complex customer challenges, and influencing product development. The role offers hands-on experience with clinical terminology solutions, collaboration with cross-functional teams, and opportunities to impact healthcare delivery worldwide.

Product Manager (General Consideration) (Remote)

Company: Inspira Financial

Location: Chicago, IL

Posted Jan 28, 2025

Inspira Financial is seeking a Product Manager to join their innovative build team, designing a state-of-the-art greenfield platform for Health & Benefits customers. The role involves contributing to product strategy and delivery, managing a team of engineers, and defining a product roadmap. The ideal candidate should have a Bachelor's degree in business, marketing, computer science, or a related field, with 3+ years of experience in product management. They should possess strong understanding of software development processes, Agile methodologies, and cross-functional collaboration skills. Familiarity with product management tools and analytical mindset are also required. A background in Healthcare, HealthTech, Finance, FinTech, or start-ups is preferred, along with knowledge of UX/UI principles and customer-centric design.

Senior Tax Accountant - Partnerships

Company: Wipfli

Location: Chicago, IL

Posted Jan 28, 2025

Wipfli is a company that values its employees and offers a career-defining opportunity for a Senior Manager in Partnership Tax. The role involves conducting primary and secondary reviews of complex tax returns, providing tax consulting services, and collaborating with the Partnership Tax team to make recommendations on return preparation and tax savings opportunities. The responsibilities also include managing staff, adhering to budgets and deadlines, and developing expertise in Subchapter K Partnership taxation. The company offers high-quality tools and resources, and emphasizes accuracy, quality, and client service. The estimated base pay range for this role is $75,000 to $116,000, and the company provides a variety of benefits to support employee wellbeing.

Revenue Integrity Analyst

Company: Keystone Advisors LLC

Location: Chicago, IL

Posted Jan 28, 2025

Keystone Advisors is seeking a Revenue Integrity Analyst to support a healthcare client in Chicago, IL. The role involves managing large data-driven projects across the Cook County Health Physician Revenue Services and Hospitals System. The analyst will ensure the charge description master file adheres to system policy, reflects clinical practice, and aligns with reporting requirements. Key responsibilities include managing Siemens and Cerner Patient Accounting tables, creating utilization management reports, automating manual processes, analyzing Revenue Cycle data, and responding to enhancement requests. Preferred qualifications include a Bachelor's degree in Business, Finance, Health Administration, or related field, 3+ years of Revenue Cycle experience, proficiency in Excel, Access, SQL, and Visual Basic, and strong analytical and communication skills.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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