Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

To-Go Hospitality

Company: Cracker Barrel

Location: Marion, IL

Posted Jan 24, 2025

Cracker Barrel Old Country Store in Marion, IL is seeking a To-Go Specialist. The role involves supporting the catering and to-go side of the business, ensuring guests can enjoy their homestyle favorites on-the-go. Responsibilities include taking detailed orders, swiftly packing meals, and maintaining a clean and well-stocked To-Go area. The position offers growth opportunities, great benefits, and a culture of hospitality. It's a tipped role with no tipping-out required. Cracker Barrel is committed to an inclusive culture, valuing diversity and equality.

Customer Service Associate

Company: Walgreens

Location: Jacksonville, IL

Posted Jan 24, 2025

The text describes a job role focused on delivering a distinctive and delightful customer experience. The responsibilities include engaging customers, providing efficient checkout service, resolving customer issues, and sharing customer service best practices with team members. The role also involves operational tasks such as maintaining store cleanliness, implementing asset protection procedures, and ensuring compliance with regulated product laws. The job requires fluency in English and a flexible schedule, including evenings and weekends. Preferred qualifications include prior retail experience and familiarity with Walgreens.

Payroll Manager

Company: True Value Company

Location: Chicago, IL

Posted Jan 24, 2025

The role involves managing various payroll processes, including planning, preparation, distribution, reporting, and control. This includes overseeing wage calculations, ensuring compliance with federal and state laws, and timely and accurate payments. The individual will also manage training and staff activities, and assist in developing new procedures and policies for payroll, accounting, benefits, and human resources. Key responsibilities include managing accounts payable transactions, overseeing expense invoice payment, pcard and T&E processing, and managing a team of AP correspondents. The role requires a Bachelor's Degree in Accounting or equivalent experience, and 5-7 years of experience in Finance and/or Accounting. An MBA is preferred.

Customer Service Associate

Company: Walgreens

Location: Peoria, IL

Posted Jan 24, 2025

The text describes a job role that involves delivering a distinctive and delightful customer experience. The responsibilities include engaging customers, resolving issues, and providing efficient checkout service. The role also involves maintaining store cleanliness, implementing asset protection procedures, and ensuring compliance with regulated product laws. The job requires fluency in English and a flexible schedule, including evenings and weekends. Preferred qualifications include prior retail experience and familiarity with Walgreens. The role offers a salary range of $15 - $17.5 per hour.

Project Manager in Procurement & Supply Chain Management, INVERTO

Company: Boston Consulting Group (BCG)

Location: Chicago, IL

Posted Jan 24, 2025

Boston Consulting Group (BCG) is seeking a Project Manager with 4+ years of experience in procurement and/or supply chain management. The role involves developing and implementing strategies to optimize strategic procurement processes and supply chain management. The successful candidate will work in multidisciplinary teams, conduct workshops, negotiations, and presentations, and ensure team development. BCG offers a comprehensive benefits package including zero dollar health insurance premiums, low copays, dental and vision coverage, gym reimbursement, retirement fund contributions, paid parental leave, and generous vacation time. The role is based in Chicago with moderate travel required.

Sports Director Jobs / Athlete Evaluator (baseball, Softball, Football, Volleyball, Or Lax)

Company: Area Scouts

Location: Chicago, IL

Posted Jan 24, 2025

Area Scouts is a rapidly growing athlete health and development platform, aiming to become the world's leading program. They offer full-time and part-time positions for sports coaches, instructors, trainers, physical therapists, athlete evaluators, and scouts. The company is committed to preventing youth sports injuries through proper athlete development. They provide comprehensive training, medical support, and high-level guidance. Area Scouts emphasizes diversity, inclusion, and equal opportunity, offering flexible schedules, benefits, and opportunities for advancement within the organization.

Pharmacy Operations Manager

Company: Walgreens

Location: Bolingbrook, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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