Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

AP Analyst

Company: Pactiv

Location: Lake Bluff, IL

Posted Jan 24, 2025

Services Counsel - Operations+

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Accenture, a leading global professional services company, is seeking a Legal and Commercial Services professional with a JD degree or equivalent and at least 6 years of relevant legal experience. The role involves delivering and coordinating legal, contract, and commercial advice, managing risk, and ensuring ethical behavior and compliance. Preferred qualifications include in-house experience, a Common Law qualification, proficiency in MS Office Suite, and fluency in English. The successful candidate will demonstrate strong problem-solving, interpersonal, and communication skills, with the ability to explain legal issues to non-lawyers. Accenture is committed to diversity, inclusion, and equal employment opportunities.

Angular Developer - 3812605

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Senior Legal Services Counsel - Global Industry Sector Legal Lead for the Financial Cluster

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Accenture, a leading global professional services company, is seeking a senior counsel to serve as the Global Industry Sector Legal Lead for the Financial Cluster. The role involves advising the Global Industry Sector Leadership Teams, managing risks, and ensuring compliance with laws and company policies. Key responsibilities include leading risk analysis, guiding products to market, collaborating on cross-industry frameworks, supporting thought leadership, providing strategic legal advice, and evaluating acquisition targets. The ideal candidate should have a JD degree, be admitted to the bar, and possess at least 10 years of relevant legal experience. Preferred qualifications include strong commercial, technology, IP, and data privacy experience, proficiency in emerging technologies, emotional intelligence, adaptability, excellent communication skills, and global work flexibility. Candidates should also have deep industry expertise, understanding of regulations impacting banking and financial services, and knowledge of trends in the sector.

Inside Sales Representative - Work From Home (Illinois)

Company: HomeAdvisor

Location: Peoria, IL

Posted Jan 24, 2025

HomeAdvisor, a top workplace, offers homeowners tools for home improvement projects and helps service professionals grow their businesses. The company provides online advertising and lead generation. HomeAdvisor Sales offers a supportive team environment with incentives like team outings and competitions. The Inside Sales Representative role involves cold calling, selling HomeAdvisor as a marketing solution, and meeting sales targets. The role offers personalized coaching, management training, and opportunities for career growth. Must-haves include a high school diploma, sales experience, and ability to work remotely with provided equipment.

Java Full Stack Lead Developer - 3775834

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Accenture Flex provides flexible project-based work with a leading global professional services company, Accenture. Employees can apply their skills to drive business transformation, work with diverse teams using cutting-edge technologies, and enjoy competitive rewards, benefits, and learning resources. The role involves leading application design, build, and configuration with Java, Angular, and Google Cloud Computing Services. Preferred qualifications include specialty insurance experience. Accenture is committed to diversity, inclusion, and equal employment opportunities.

Salesforce Technical Lead

Company: Accenture

Location: Bloomington, IL

Posted Jan 24, 2025

Accenture is seeking experienced Salesforce Technical Leads to join their rapidly growing team as Associate Managers. The role involves managing a Salesforce technical team, overseeing programmatic elements, integration, and data migration. Candidates should have a strong understanding of the Salesforce platform, and experience with integrations, single sign-on, security, and tools like Mulesoft, Informatica, and Bolt. They will lead development of customized components, coordinate offshore usage, and manage technical project team members. The ideal candidate will have at least 4 years of experience in technology implementation, 2 years of Salesforce customizations, and 2 years of leading projects and performing code reviews. Preferred skills include experience managing developers, Lightning experience, and a well-rounded understanding of CRM engagements. Accenture offers unparalleled training, support, and opportunities for continuous learning and global collaboration.

Lead Packer

Company: Pactiv

Location: Hickory Hills, IL

Posted Jan 24, 2025

Pactiv Evergreen Inc. is seeking a Lead Packer with 3+ years of manufacturing experience, preferably in bagging equipment. The role involves directing personnel, operating and maintaining equipment, troubleshooting, and completing paperwork. The work environment is primarily on the production floor with extreme temperatures and noise. Pactiv Evergreen offers career development, competitive compensation, benefits, and stability as a leading manufacturer in North America.

Biller/Collector

Company: Addison Group

Location: Chicago, IL

Posted Jan 24, 2025

The job involves pulling coding from a third-party vendor, data entry, ensuring correct billing and contractual adjustments, scrubbing claims, sending them out via paper or electronically, working with a clearing house, sending statements, verifying payments with BCBS, handling credit balance reports and refund requests, and addressing patient inquiries about outstanding balances.

Extrusion Operator

Company: Pactiv

Location: Rosemont, IL

Posted Jan 24, 2025

Pactiv Evergreen Inc. is currently hiring for a full-time position with competitive wages up to $22.86 per hour, comprehensive benefits including a 401K match, and opportunities for rapid career advancement. The role involves operating machines efficiently, troubleshooting issues, providing solutions for production problems, and guiding less experienced staff. Essential skills include mechanical aptitude, problem-solving, and effective communication. Pactiv Evergreen Inc., formed by the merger of Pactiv LLC and Evergreen Packaging LLC, is the largest manufacturer of foodservice, food merchandising, and fresh beverage cartons in North America.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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