Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Member Frontline Cashier

Company: Walmart

Location: Decatur, IL

Posted Jan 24, 2025

Call Center Representative

Company: Addison Group

Location: Chicago, IL

Posted Jan 24, 2025

The job posting is for a Call Center Representative position in Woodridge, IL, offering a compensation of $15-18/Hr. The role involves providing customer service, resolving issues, maintaining customer profiles, and making records of interactions. The job requires 1+ years of experience in retail, serving, or customer service/call center. Addison Group is highlighted for its benefits including high salaries, insurance, 401K, bonuses, potential permanent employment, direct connections with hiring managers, multiple employment options, and professional development support.

Produce Associate

Company: Walmart

Location: Gurnee, IL

Posted Jan 24, 2025

Prepared Meals and Rotisserie Chicken Associate

Company: Walmart

Location: O'Fallon, IL

Posted Jan 24, 2025

The job posting is for a prepared meal and rotisserie chicken associate at Sam's Club. The role involves preparing fresh food items daily, maintaining cleanliness, and ensuring high-quality products. The associate will also handle member satisfaction, adapt to changes, and use digital tools to drive sales. The position offers competitive pay, benefits including health, financial, and time-off benefits, and opportunities for career growth through education programs.

Meat Cutter and Wrapper

Company: Walmart

Location: Decatur, IL

Posted Jan 24, 2025

Sam's Club is seeking a dedicated and customer-focused meat team member. The role involves not just cutting meat, but also making crucial decisions about quality, packaging, and display. The successful candidate will thrive in a fast-paced environment, prioritize member satisfaction, and maintain a clean, member-ready area. They will also leverage digital tools to enhance sales and customer experience. Benefits include competitive pay, health benefits, 401(k), and various other perks. The hourly wage range is $16.00 to $23.00.

Produce Associate

Company: Walmart

Location: Crystal Lake, IL

Posted Jan 24, 2025

This job posting is for a produce team member at Sam's Club. The role involves ensuring the availability, cleanliness, and freshness of produce, prioritizing member satisfaction, and providing excellent customer service. The ideal candidate should have experience with produce, be comfortable with change, and possess strong communication skills. Key responsibilities include maintaining a positive attitude, providing exceptional customer service, stocking merchandise, and maintaining inventory. The role also involves leveraging digital tools to drive sales and improve the shopping experience. Sam's Club offers competitive pay, performance-based bonuses, and a range of benefits including health, financial, and time-off benefits.

Baker and Packager Associate

Company: Walmart

Location: Springfield, IL

Posted Jan 24, 2025

Maintenance Custodian Associate

Company: Walmart

Location: Rock Island, IL

Posted Jan 24, 2025

Sam's Club is seeking a Maintenance Associate to ensure a clean, safe, and positive environment for members and associates. The role involves maintaining parking lots, clean restrooms, and floors, adapting to fast-paced environments, and prioritizing member satisfaction. The job also includes conducting safety sweeps, cleaning all areas, and maintaining chemical supplies. Competitive pay, bonuses, and extensive benefits are offered, including health, financial, and time-off benefits. The hourly wage range is $17.00 to $24.00, with potential premiums based on specific circumstances.

Member Assist Cart Attendant

Company: Walmart

Location: Rock Island, IL

Posted Jan 24, 2025

Sam's Club is seeking dedicated individuals to join their team as Member Assist - Cart Attendants. The role involves ensuring a positive shopping experience for members, from helping with purchases and loading vehicles to maintaining a clean and organized parking lot. Key responsibilities include thriving in fast-paced environments, prioritizing member satisfaction, and providing exceptional customer service. The position offers competitive pay, performance-based bonuses, and a range of benefits including health, financial, and time-off benefits. Sam's Club also provides education benefits through Live Better U program.

Produce Associate

Company: Walmart

Location: Champaign, IL

Posted Jan 24, 2025

This job posting is for a produce team member at Sam's Club. The role involves ensuring the availability, cleanliness, and freshness of produce, prioritizing member satisfaction, and providing excellent customer service. The ideal candidate should have experience with produce, be comfortable with change, and possess strong communication skills. Key responsibilities include maintaining a positive attitude, providing exceptional customer service, stocking merchandise, and maintaining inventory. The position offers competitive pay, performance-based bonuses, and a range of benefits including health, financial, and time-off benefits. The hourly wage range is $16.00 to $23.00.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages