Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Business Expert

Company: Apple

Location: Chicago, IL

Posted Jan 24, 2025

The Business Expert role at Apple Store involves collaborating with businesses to introduce Apple solutions, technology, and services. This role requires comfort with phone interactions, facilitating business experiences through in-store briefings, workshops, and events. The ideal candidate should have at least one year of business market selling experience, strong people and presentation skills, and excellent communication abilities. Apple offers competitive pay, benefits including medical and dental coverage, retirement benefits, and educational reimbursement. The base pay range for this role is between $24.90 and $33.15/hr.

Pharmacy Intern

Company: Walgreens

Location: Chicago, IL

Posted Jan 24, 2025

Shift Lead

Company: Walgreens

Location: St. Charles, IL

Posted Jan 24, 2025

Pharmacy Graduate Intern (Non-US)

Company: Walgreens

Location: Northbrook, IL

Posted Jan 24, 2025

The job involves post-graduate pharmacy activities under supervision, providing consulting services to customers, ensuring proper medication handling, and optimizing pharmacy operations. Responsibilities include customer service, operations, people & performance management, training & personal development, and communications. The role requires a Bachelor's degree in Pharmacy, FPGEC, intern permit, and willingness to obtain pharmacist licensure. Preferred qualifications include being a Certified Immunizer or willing to become one within 90 days of hire.

Shift Lead

Company: Walgreens

Location: Calumet City, IL

Posted Jan 24, 2025

The job involves managing store operations, including opening and closing the store, handling cash, managing inventory, and ensuring a positive customer experience. Responsibilities also include coaching team members, maintaining store cleanliness, and ensuring compliance with regulations. The role requires leadership experience, fluency in English, and knowledge of store systems. Preferred qualifications include experience with store inventory control.

Pharmacy Intern

Company: Walgreens

Location: Chicago, IL

Posted Jan 24, 2025

Summer Pharmacy Intern

Company: Walgreens

Location: Edwardsville, IL

Posted Jan 24, 2025

Shift Lead

Company: Walgreens

Location: Romeoville, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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