Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Agency Producer

Company: Farmers Insurance Agencies

Location: Bolingbrook, IL

Posted Jan 24, 2025

The text describes a job opportunity for an insurance producer working for a Farmers agency owner. The role involves assisting customers with products and services, networking to develop leads, and conducting sales presentations. Compensation is determined by the agency owner and may include base salary, commission, or a commission-only arrangement. The job requires being licensed in the applicable state and passing a background check. The candidate authorizes information sharing with Farmers representatives for potential agency opportunities.

Area Scouts | Sports - Regional Manager | Athlete Evaluator

Company: Area Scouts

Location: Chicago, IL

Posted Jan 24, 2025

Area Scouts is a rapidly growing athlete health and development platform, aiming to become the world's leading program. They focus on preventing injuries and providing high-level training to athletes of all ages and skill levels. The company is currently hiring for various full-time and part-time positions, including Regional Manager, Sports Director, and Athlete Evaluators. Requirements include 2+ years of professional coaching or playing experience and a commitment to youth athlete development. The company offers competitive benefits, flexible schedules, and opportunities for advancement within the organization.

Cleaning Crew Member

Company: Cracker Barrel

Location: Marion, IL

Posted Jan 24, 2025

The Cleaning Crew Member role at Cracker Barrel Old Country Store in Marion, IL involves maintaining cleanliness of the restaurant, kitchen, and retail shop, primarily during the 3rd shift. Responsibilities include working with kitchen, dining room, and retail shop teams to keep various areas clean. Qualifications include being 18 years old, capable of standing for long periods, lifting up to 40 pounds, and understanding and following instructions. Cracker Barrel emphasizes a culture of belonging, diversity, equity, and inclusion, offering top-notch training, diverse career paths, and competitive pay and benefits.

Field Service Technician - Springfield, IL

Company: Stryker

Location: Champaign, IL

Posted Jan 24, 2025

Stryker is seeking a field service professional for their Communications product line. The role involves troubleshooting and repairing complex technical issues, maintaining quality records, and interacting with customers for post-market surveillance activities. The successful candidate will work independently, document processes, and ensure compliance with company policies. They must have 2-3 years of relevant field service experience, strong communication skills, and be computer literate. Stryker offers competitive benefits including health insurance, retirement plans, and opportunities for professional growth.

Dishwasher

Company: Cracker Barrel

Location: Atlanta, IL

Posted Jan 24, 2025

The job posting for a Dishwasher at Cracker Barrel Old Country Store in Lincoln, IL, emphasizes a positive work environment. The role involves working closely with kitchen and dining room teams to ensure guest satisfaction. The company values its employees, offering a culture of belonging, top-notch training, diverse career paths, and competitive pay and benefits. Cracker Barrel is committed to diversity, equity, and inclusion, and explicitly states that racism has no place in their workplace.

(USA) Optician Sam's

Company: Walmart

Location: Elgin, IL

Posted Jan 24, 2025

The job involves providing member service, assisting with purchasing decisions, maintaining merchandise presentation, and operating hardware for processing member purchases. The role also includes selling Optical products and services, completing eyewear/contact lens orders, and verifying prescription information. Sam's Club offers competitive pay, performance-based bonus awards, and various benefits including health, financial, and paid time off benefits. The hourly wage range is $19.50 to $27.50, with potential premiums based on specific circumstances.

Server

Company: Cracker Barrel

Location: Peoria, IL

Posted Jan 24, 2025

Host

Company: Cracker Barrel

Location: Ottawa, IL

Posted Jan 24, 2025

The job posting for a Host at Cracker Barrel Old Country Store in Ottawa, IL, emphasizes a welcoming and friendly environment. The role involves greeting guests, managing seating, and potentially growing within the company. Cracker Barrel highlights its commitment to diversity, equity, and inclusion, offering top-notch training, diverse career paths, and competitive benefits. The company culture is described as family-oriented, with a focus on employee wellbeing and success.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages