Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

FRONT END/RECEIVING LEAD CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description involves receiving and verifying grocery vendor deliveries, demonstrating company values, and providing excellent customer service. Responsibilities include teamwork, friendly customer interactions, operating equipment, maintaining store security, and ensuring product quality. The role requires strong interpersonal skills, the ability to work in a fast-paced environment, and adherence to food safety regulations. Benefits include comprehensive healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Merchandise Associate

Company: The TJX Companies, Inc.

Location: Springfield, IL

Posted Jan 24, 2025

Pharmacy Technician

Company: CVS Health

Location: Upper Alton, IL

Posted Jan 24, 2025

Production Worker - 3rd Shift

Company: Eaton

Location: Edwardsville, IL

Posted Jan 24, 2025

General Manager 5 - Food

Company: Sodexo

Location: Chicago, IL

Posted Jan 24, 2025

Financial Solutions Advisor Stage I - Registration Candidate - Consumer Investments - Aurora Financial Center

Company: Bank of America

Location: Aurora, IL

Posted Jan 24, 2025

Bank of America is seeking a Financial Solutions Advisor Stage I (FSA I) to join their Advisor Development Program. The role involves obtaining Securities Industry licenses, learning foundational skills for client relationship management, and providing comprehensive financial advice. The bank offers world-class training, on-boarding programs, and continuous development opportunities. The position is subject to SAFE Act registration requirements. Required qualifications include goal-setting, sales skills, clear communication, teamwork, complexity management, adaptability, time management, and thoroughness. Desired qualifications include strong computer skills, a bachelor's degree, and experience in financial services or sales.

(USA) Member Team Lead

Company: Walmart

Location: Aurora, IL

Posted Jan 24, 2025

The job involves assisting management in supervising associates, communicating with members, providing excellent service, handling accounting tasks, developing processes, ensuring compliance with company policies, leading teams, and participating in various benefits. The role requires 6 months of retail experience and customer service experience, and the preferred candidate has supervisory experience.

Registered Nurse

Company: DaVita

Location: Vernon Hills, IL

Posted Jan 24, 2025

DaVita is recruiting a Registered Nurse for a full-time position in Vernon Hills, Illinois. The role involves delivering compassionate care to patients with end-stage renal failure or chronic kidney disease in a hospital setting. The nurse will work across multiple locations including Northwestern McHenry Hospital, Northwestern Huntley Hospital, Northwestern Woodstock Hospital, and Northwestern Medicine Lake Forest Hospital. The schedule is day shift, full-time with benefit eligibility. DaVita offers comprehensive benefits including paid parental leave, fertility solutions, adoption assistance, and more. The nurse will be part of a supportive team, delivering care to patients with multiple co-morbidities, and will have the opportunity to work in various settings like ICU, CCU, ED, and more. The role requires a current RN license, an Associate's Degree in Nursing, and three years of experience. DaVita is a clinical leader with a commitment to improving patient health through quality improvement initiatives.

Backroom Coordinator

Company: The TJX Companies, Inc.

Location: Peoria, IL

Posted Jan 24, 2025

Marshalls, a retail store, is seeking a team player with 1 year of retail experience and 6 months of leadership experience. The role involves executing receiving and merchandising standards, ensuring a clean and organized store, and providing excellent customer service. The company offers a flexible schedule, competitive pay, and comprehensive benefits including associate discount, 401(k), health insurance, and more. Marshalls emphasizes a culture of honesty, integrity, and continuous change, encouraging employees to 'Discover Different' every day.

Store Manager

Company: The TJX Companies, Inc.

Location: Chicago, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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