Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Human Resources & Accounts Payable Admin- The Morton Arboretum

Company: Aramark

Location: Downer's Grove, IL

Posted Jan 24, 2025

The Administrative Support Worker role at Aramark involves assisting management with various administrative tasks, including ordering, data entry, filing, and customer service. The position requires strong interpersonal skills, proficiency in Microsoft applications, and the ability to work well with diverse groups. The hourly rate ranges from $30.00 to $33.00, with potential for additional compensation. Aramark offers comprehensive benefits, including medical, dental, vision, and work/life resources. The job may involve changes in duties and new assignments as needed.

Sales & Marketing Consultant

Company: Sinclair Broadcast Group

Location: Decatur, IL

Posted Jan 24, 2025

Sinclair Inc. is seeking a marketing specialist and sales professional to drive growth of assigned accounts, uncover new opportunities, and nurture relationships with existing clients. The role involves delivering weekly revenue forecasts, creating effective marketing campaigns, and providing superior customer service. Preferred skills include familiarity with cross-platform marketing solutions, CRM platforms, and strong communication abilities. The position is eligible for a base salary of $45,000 to $55,000, commissions, and comprehensive benefits.

KYC Business Analyst

Company: Meta

Location: Chicago, IL

Posted Jan 24, 2025

The job posting is for a KYC Business Analyst role within Meta's FinTech Compliance Team. The role involves executing large-scale projects in payments, collaborating with various teams, and driving process innovation. Key responsibilities include analyzing data, proposing solutions, creating technical requirements, performing control testing, and contributing to process improvements. The ideal candidate should have a Bachelor's degree, 3+ years of business analysis experience, and understanding of finance and KYC controls. Proficiency in data analysis, process modeling, and SQL is required. Preferred qualifications include experience in a compliance department, working in a team environment, and communicating across different organizational levels.

24/7 Endur Application Analyst

Company: RWE Clean Energy

Location: Chicago, IL

Posted Jan 24, 2025

RWE Supply & Trading GmbH in Chicago is seeking a full-time, permanent Endur Application Analyst. The role involves providing stability to Endur by monitoring infrastructure and resolving day-to-day issues. Responsibilities include system problem-solving, meeting with users to define business needs, and working closely with stakeholders for quick issue resolutions. The ideal candidate should have a BSc or higher degree in IT/Computer Science, 2-5 years of Endur experience, and knowledge in ETRM domain. Skills required include scripting, database management, strong communication, and analytical problem-solving abilities. The company offers a modern culture, interesting tasks, and an excellent compensation package.

Shift Supervisor Trainee

Company: CVS Health

Location: Peoria, IL

Posted Jan 24, 2025

Manager 3, Regional Operations Support / ROSI

Company: Sodexo

Location: Chicago, IL

Posted Jan 24, 2025

Sodexo is seeking a full-time Regional Operations Support Manager 3 (ROSI) for up to 18 months. The role involves managing people, processes, and projects, with a focus on driving client and patient satisfaction. The successful candidate will work closely with multiple directors/general managers, reports directly to the Client Executive, and is encouraged to apply for permanent positions at any Sodexo location. The position offers comprehensive benefits and opportunities for career growth. Sodexo values diversity and inclusion, and the ideal candidate will have 3-5 years of relevant experience, strong leadership skills, and a background in healthcare or facilities management.

Principal Campaign Management

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Discover is offering a Marketing Analyst position with a focus on conducting channel studies, designing measurement plans, and developing strategies. The role involves partnering with marketing teams, analyzing data, and identifying growth opportunities. The company values unique skills and offers a collaborative culture. Qualifications include a Masters degree in Business, Management, Engineering, Statistics, Mathematics, or related, and 4+ years of experience in Marketing Analyst roles. The base pay ranges from $91,000 to $153,400, with additional incentives. Benefits include paid parental leave, 401(k), health benefits, and more. Discover is committed to diversity and inclusion.

Sales Development Program - Inside Sales (Hybrid in Vernon Hills, IL)

Company: BD

Location: Vernon Hills, IL

Posted Jan 24, 2025

BD, a leading global medical technology company, is seeking a sales representative for a hybrid role in Vernon Hills, Illinois. The ideal candidate will have 1-3 years of sales experience, a Bachelor's degree, and strong knowledge of Microsoft Office. Responsibilities include managing and building relationships within an assigned territory to increase revenue growth and customer satisfaction, presenting quarterly business updates, and maintaining a valid state-issued driver's license. BD offers a supportive environment for learning, growth, and career advancement, with competitive pay, benefits, and opportunities for future relocation.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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