Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Community Health Worker - Must live in Peoria, Knox, Fulton Counties, IL

Company: CVS Health

Location: Gurnee, IL

Posted Jan 24, 2025

CVS Health is seeking Community Health Care Workers (CHW) to serve as a bridge between members and healthcare providers in Peoria, Knox, and Fulton Counties, IL. The role involves conducting home visits, educating healthcare professionals, building relationships, and assisting with care plan implementation. Candidates should have 3-5 years of community experience, reliable transportation, and preferably clinical services experience. The pay range is $18.50 - $38.82, with benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, and more.

Retail Associate Part-Time - NOW HIRING

Company: The TJX Companies, Inc.

Location: Gurnee, IL

Posted Jan 24, 2025

TJ Maxx Store 0081 in Gurnee, IL is seeking a customer-focused individual to contribute to the growth of their career. The role involves delivering excellent customer service, maintaining a clean store environment, and adhering to operational standards. The company offers a dynamic work environment with opportunities for growth and a comprehensive benefits package. TJ Maxx values diversity and encourages applicants to bring their unique perspectives to work.

Registered Client Relationship Analyst

Company: Morgan Stanley

Location: Chicago, IL

Posted Jan 24, 2025

The Registered Client Relationship Analyst plays a crucial role in shaping the future of service by modernizing client experiences. This role involves assisting Financial Advisors in developing financial strategies, cultivating client relationships, and providing comprehensive support including account onboarding, order processing, and performance reporting. The analyst also collaborates with the team to prepare marketing materials and participates in firm initiatives. Essential skills include strong computer skills, excellent interpersonal and client service abilities, and the capacity to work in a fast-paced environment.

Food Service Worker

Company: Sodexo

Location: Romeoville, IL

Posted Jan 24, 2025

Sodexo is seeking a Food Service Worker for full-time employment at Lewis University. The role involves preparing and serving a variety of menus, maintaining cleanliness, and providing excellent customer service. No prior experience is required. Sodexo offers a flexible work environment, ongoing training, and a comprehensive benefits package including paid time off, medical, dental, vision, tuition reimbursement, and more. The company values diversity and inclusion, fostering an environment where all employees are respected and valued.

Assistant Director South Arlington Heights KinderCare

Company: KinderCare Learning Companies

Location: Arlington Heights, IL

Posted Jan 24, 2025

KinderCare Learning Companies, the first early childhood education provider to receive the Gallup Exceptional Workplace Award, is seeking an Assistant Director. This role involves leading teaching staff, supporting families, and achieving operational objectives. The Assistant Director will educate parents, teachers, and leaders on the value of early childhood education. They will also partner with parents, cultivate positive relationships with families, teachers, and other stakeholders, and serve in various roles within the center. The ideal candidate should have at least two years of early childhood education experience, excellent communication skills, and CPR/First Aid certification. KinderCare offers comprehensive benefits, including discounted child care, medical/dental/vision coverage, mental health support, and more. The company operates in over 2,000 sites across 40 states, committed to providing high-quality child care to all families.

Lead Architect

Company: CVS Health

Location: Springfield, IL

Posted Jan 24, 2025

CVS Health is seeking an experienced Enterprise Architect to join their team, driving innovation and collaboration for their platform. The role involves defining and creating roadmaps, architectures, standards, and best practice documents. The ideal candidate should have 10+ years of relevant experience, including expertise in architectural methodologies, design patterns, and best practices. They should also possess a diverse technical background with depth in AI/ML, cloud, data platforms, and hybrid solutions. The role offers a competitive pay range, comprehensive benefits, and opportunities for professional growth.

Part Time Branch Office Administrator

Company: Edward Jones

Location: Mundelein, IL

Posted Jan 24, 2025

Edward Jones is seeking a Branch Office Support Professional for a part-time role in Libertyville, IL. The role involves being a critical member of a small team, serving as the first point of contact for clients, and working closely with a financial advisor to help clients achieve their financial goals. The company offers comprehensive training, a supportive network, and opportunities for professional development. Key responsibilities include delivering exceptional service, participating in business planning, identifying client needs, and driving marketing activities. The role also offers competitive compensation and benefits, including health coverage and a retirement plan. Edward Jones values diversity and inclusivity, and associates are seen, heard, respected, and supported.

Principal Product Owner (Backend Platform)

Company: Discover

Location: Riverwoods, IL

Posted Jan 24, 2025

Discover is offering a Product Professional role with a collaborative culture, opportunities for growth, and the chance to make a significant impact at a leading digital banking and payments company. The role involves partnering with stakeholders to define product vision, assess product performance, and develop strategic product plans. Key responsibilities include building product backlogs, aligning with compliance and quality standards, and collaborating with cross-functional teams to develop go-to-market strategies. The ideal candidate should have a Bachelor's degree in a relevant field and 6+ years of experience in Product Management or Engineering in Financial Services or Tech Industry. Bonus points for knowledge of APIs, Microservices, Datadog or Instana, and Agile certifications.

Sales Consultant

Company: CarMax

Location: Schaumburg, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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