Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

(USA) Technician, General Facilities Maintenance

Company: Walmart

Location: Rockford, IL

Posted Jan 24, 2025

Walmart is expanding its workforce and seeking a General Facilities Maintenance Technician. The role involves maintaining and repairing facilities, equipment, and assets using various craft skills. The ideal candidate should have vocational or technical certification and relevant experience, or equivalent work experience. Benefits include competitive pay, bonus incentives, full benefits, 401k with company match, and free college through Live Better University. The position is based in Rockford, IL.

Senior Engagement Manager - EX

Company: Qualtrics

Location: Chicago, IL

Posted Jan 24, 2025

Qualtrics is seeking an experienced Engagement Manager to lead project teams, design forward-thinking customer feedback programs, and influence clients. The role involves strategic project management, risk planning, and product development. Qualtrics offers professional development, industry insights, and cross-functional collaboration. The ideal candidate has 9+ years of experience, strong program management skills, and a proven track record in complex environments. Qualtrics values work-life integration, providing benefits like flexible work hours, office events, and a comprehensive benefits package.

Dietary Aide (Part-time)

Company: Aramark

Location: Elgin, IL

Posted Jan 24, 2025

Project Manager

Company: RWE Clean Energy

Location: Chicago, IL

Posted Jan 24, 2025

RWE Clean Energy, LLC is seeking a full-time Project Manager for large utility scale renewable power generation projects including solar PV, wind, and battery storage. The role involves construction safety, quality assurance, scheduling, contractor scope management, and budget oversight. Key responsibilities include ensuring contract compliance, managing project closeout, and engaging with field supervision and project engineering teams for continuous improvement. The ideal candidate should have a Bachelor's degree in Engineering or Construction Management, PMP Certification, and PE is a plus. Minimum 5 years of relevant work experience, preferably in the power generation field, is required. Strong leadership, communication, and organizational skills are essential. The position offers competitive benefits including medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, and more.

Purchasing Manager -Food Service

Company: Aramark

Location: Chicago, IL

Posted Jan 24, 2025

Aramark Healthcare+ is seeking a Procurement/Purchasing Manager for University of Chicago Medicine in Chicago, IL. The role involves managing purchasing, receipt, accounts payable, and invoicing. The manager will also ensure compliance with food safety, sanitation, and workplace safety standards. They will work with the Director and Food Production Manager to determine inventory levels and monitor financial reports. The ideal candidate has 3-5 years of experience in purchasing/receiving/procurement, preferably in the healthcare field, and strong communication, management, and leadership skills.

Wind Turbine Technician II Woodford IL

Company: Vestas

Location: Springfield, IL

Posted Jan 24, 2025

Vestas is offering a full-time position for a Skilled Worker/Semi-Skilled Worker at the Panther Grove 1 site in Woodford, IL. The role involves performing scheduled service, fault analysis, and maintenance on wind turbines. Vestas is providing a $2,500 USD / $3,300 CAD sign-on bonus for candidates with relevant certifications from the Global Wind Organization. The job requires a safety-focused mindset, positive attitude, and 2-3 years of mechanical, hydraulic, or electrical work experience. Vestas offers a comprehensive benefits plan, including state-of-the-art training, paid time off, and an excellent 401(k) plan. The company is committed to diversity, equity, and inclusion, and encourages applicants from all backgrounds.

4am Inbound (Stocking) (T1951)

Company: Target

Location: Decatur, IL

Posted Jan 24, 2025

Cook

Company: Sodexo

Location: Mount Vernon, IL

Posted Jan 24, 2025

Sodexo is seeking a part-time Cook for varying shifts at SSM HEALTH ST. MARY'S HOSPITAL - CENTRALIA. The role involves preparing and creating nutritious dishes, ensuring customer service, and reducing food waste. Successful candidates should be team-oriented, adaptable, reliable, and promote a healthy/safe working environment. Sodexo offers a flexible work environment, training opportunities, and comprehensive benefits including paid time off, medical, dental, vision, tuition reimbursement, and more. The company values diversity and inclusion, fostering an environment where all employees are respected.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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