Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

STORE/NIGHT LEAD CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Deerfield, IL

Posted Jan 24, 2025

STORE/NIGHT LEAD CLERK

Company: Kroger

Location: Aurora, IL

Posted Jan 24, 2025

The job description involves creating a positive customer experience, maintaining a clean and safe environment, directing department functions, and supporting grocery operations. Key responsibilities include promoting trust, communicating information, collaborating with associates, setting performance goals, training staff, adhering to laws and guidelines, and managing inventory. The role requires effective communication, basic math skills, stress management, and knowledge of food safety regulations. High school education or equivalent is required, with management and grocery experience being preferred. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Grocery Clerk

Company: Kroger

Location: Decatur, IL

Posted Jan 24, 2025

Cashier

Company: Kroger

Location: Bloomington, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Cashier/Checker role, emphasizing the importance of creating a positive customer experience, maintaining a clean and safe environment, and adhering to company values. Key tasks include processing transactions efficiently, handling various tenders, controlling loss, reporting discrepancies, and ensuring compliance with food safety regulations. The role also involves reinforcing safety programs, practicing preventive maintenance, and providing excellent customer service. The company, a large grocer with over 2,800 stores, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for growth.

Cashier

Company: Kroger

Location: Peoria, IL

Posted Jan 24, 2025

DAIRY/CLERK

Company: Kroger

Location: Buffalo Grove, IL

Posted Jan 24, 2025

The job description outlines a customer service role at Mariano's, a grocery store chain in the Chicago Metro area. The position involves creating a welcoming environment, assisting customers with product knowledge, maintaining product quality, and ensuring adherence to food safety regulations. The role also includes promoting a positive attitude, staying updated with ads, and practicing preventive maintenance. The desired qualifications include retail experience and a second language. The company offers comprehensive benefits, including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

PRODUCE/CLERK

Company: Kroger

Location: Glendale Heights, IL

Posted Jan 24, 2025

This job description outlines responsibilities for creating a positive customer experience, maintaining a clean and safe environment, and assisting in achieving sales and profit goals. Key tasks include promoting corporate brands, answering customer questions, preparing produce, maintaining product quality, and ensuring safety standards. The role requires effective communication, stress management, and the ability to work in a fast-paced environment. Qualifications include stress handling, communication skills, basic math knowledge, and a food handler's permit. Previous retail experience is desired. The company, Mariano's, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, discounts, tuition reimbursement, and growth opportunities.

Cashier

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Cashier/Checker role at Mariano's, a grocery store chain in the Chicago Metro area. Key duties include providing excellent customer service, processing transactions efficiently, understanding and adhering to company policies, maintaining a clean and safe environment, and ensuring compliance with food safety regulations. The role requires strong communication skills, basic math knowledge, and the ability to handle stressful situations. Previous customer service or Bagger/Courtesy Clerk experience is desired but not mandatory. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and opportunities for career growth.

Grocery Clerk

Company: Kroger

Location: Carbondale, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk, emphasizing exceptional customer service, maintaining a clean and safe environment, and assisting in achieving sales and profit goals. Key duties include helping customers discover new products, informing them of specials, ensuring product freshness, and maintaining inventory. The role also involves promoting a positive attitude, adhering to food safety regulations, and reinforcing safety programs. The company values respect, honesty, integrity, diversity, inclusion, and safety, offering comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

MURRAY'S/LEAD CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

BAKERY/LEAD CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description involves backing up the department manager, overseeing department operations, and mastering Standard Operating Procedures (SOPs) including merchandising, scheduling, and customer service. The role requires demonstrating company values, encouraging teamwork, and ensuring efficient labor utilization. Responsibilities include customer service, equipment operation, communication, and adherence to SOPs. Qualifications include a high school diploma, retail experience, strong interpersonal skills, and math abilities. The company, Mariano's, offers comprehensive benefits and growth opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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