Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Retail Sales

Company: Cracker Barrel

Location: Rockford, IL

Posted Jan 24, 2025

Cook

Company: Cracker Barrel

Location: Tinley Park, IL

Posted Jan 24, 2025

Part-Time Assistant Manager

Company: Cinemark

Location: Rock Island, IL

Posted Jan 24, 2025

Cinemark is currently hiring for Assistant Manager positions, offering a range of benefits including a discount, 401k, growth opportunities, education assistance, health benefits, parental leave, and paid time off. The role involves assisting in theatre operations, training staff, ensuring adherence to policies, and maintaining cleanliness and safety. The position is often temporary or training-based, with potential for promotion after six months and completion of the Management Accreditation Program. Essential duties include following GM's direction, training staff, preparing reports, inspecting theatre property, and ensuring superior customer service. Requirements include being at least 18, having a high school diploma or equivalent, completing Cinemark's management courses, food handling training, and passing background checks. Physical demands include frequent lifting, standing, and reaching.

SAP Integration Consultant

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Full-Time Assistant Manager

Company: Cinemark

Location: Oak Park, IL

Posted Jan 24, 2025

Scientific Informatics Senior Analyst

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Accenture Scientific Informatics Services (ASIS) is inviting applications for a Scientific Informatics Senior Analyst position. The role involves developing and configuring customized software products to meet client requirements, analyzing and designing new business processes, and serving as a liaison to the business community. The successful candidate will work at client sites, potentially traveling up to 100% during certain project phases. The ideal candidate should have a 4-year degree in an applicable field, 1 year of experience in a technical role with LIMS, CDS, QMS, or ELN systems, and excellent written and verbal communication skills. ASIS offers a generous compensation package and the opportunity to work with leading US companies and government agencies.

Account Executive

Company: Choco

Location: Chicago, IL

Posted Jan 24, 2025

Java API Developer - 3747936

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Process Engineer

Company: Method

Location: Chicago, IL

Posted Jan 24, 2025

Host

Company: Cracker Barrel

Location: Naperville, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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