Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Associate Product Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Global Sourcing Manager

Company:

Location: Chicago, IL

Posted Jan 24, 2025

Uline, a leading North American distributor of shipping, industrial, and packaging materials, is seeking a Global Sourcing Manager. The role involves developing long-term supplier relationships, optimizing the international supply chain, and collaborating with Product Managers on overseas vendor relationships. The ideal candidate should have a Bachelor's degree, 5+ years of overseas sourcing experience, and knowledge of Chinese and Taiwanese cultures and business practices. Uline offers comprehensive benefits including medical, dental, vision, life insurance, 401(k) with employer match, bonus programs, paid holidays, and generous paid time off. The company also provides employee perks like an on-site café, fitness center, and walking trails.

Human Resources Analyst

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking a Human Resources Analyst for its Corporate Headquarters in Pleasant Prairie, WI. The role involves analyzing HR data to support workforce planning, recruitment, and retention. Key responsibilities include examining and interpreting HR data, developing tools in Workday, Excel, and Access, collaborating with business teams, and reviewing HR system transactions. The ideal candidate should have a Bachelor's degree, preferably in Human Resources, Business Analytics, or a related field, along with 2+ years of Analyst experience. Proficiency in Microsoft Word and Excel is required, along with excellent communication, organization, and multi-tasking skills. Uline offers comprehensive benefits, including medical, dental, vision, and life insurance, a 401(k) with a 6% employer match, multiple bonus programs, paid holidays, generous paid time off, a Tuition Assistance Program, and employee perks like an on-site café, fitness center, and walking trails.

Human Resources Analyst

Company:

Location: Itasca, IL

Posted Jan 24, 2025

Product Marketing Manager

Company:

Location: Hickory Hills, IL

Posted Jan 24, 2025

Category Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Uline, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, is seeking a Category Manager. The role involves leading and nurturing a product line, researching and sourcing new products, providing product recommendations, leading vendor meetings, and collaborating with various teams. The ideal candidate should have a Bachelor's degree, 7+ years of experience in Product Management, Supply Chain, or Marketing, and proficiency in Microsoft Office, especially Excel. Uline offers comprehensive benefits including medical, dental, vision and life insurance, 401(k) with 6% employer match, multiple bonus programs, paid holidays, generous paid time off, and a Tuition Assistance Program. Employee perks include an on-site café, a first-class fitness center with complimentary personal trainers, and over four miles of walking trails.

Regional Facilities Manager

Company:

Location: Chicago, IL

Posted Jan 24, 2025

Senior Campaign Manager

Company:

Location: Lake Bluff, IL

Posted Jan 24, 2025

Uline, a leading North American distributor of shipping, industrial, and packaging materials, is seeking a Senior Campaign Manager. The role involves driving paid search strategies for Uline.com, managing text and shopping ad campaigns, and analyzing campaign performance. The ideal candidate will have a Bachelor's degree in marketing or related field, 3+ years of digital marketing experience, and proficiency in Microsoft Office, Google AdWords, Bing Ads, and Google Analytics. Benefits include comprehensive insurance coverage, 401(k) with employer match, bonus programs, and employee perks like an on-site café and fitness center.

Senior Database Administrator

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Associate Category Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Senior Category Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Uline, a leading North American distributor of shipping, industrial, and packaging materials, is seeking a Senior Category Manager. The role involves overseeing a product line, directing a team of Product Associates, managing vendor relationships, and strategizing with company managers. The ideal candidate should have a Bachelor's degree, preferably an MBA, and 7+ years of product/category management experience. Uline offers comprehensive benefits including medical, dental, vision, life insurance, 401(k) with employer match, bonus programs, paid holidays, generous paid time off, tuition assistance, and on-site amenities like a café and fitness center.

Warehouse Department Manager - Overnights

Company:

Location: Lake Forest, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages