Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Part-Time Retail Associate

Company: The TJX Companies, Inc.

Location: O'Fallon, IL

Posted Jan 24, 2025

Marshalls, a retail store, is seeking a customer-focused individual to contribute to the growth of their career. The role involves delivering excellent customer service, maintaining a clean store environment, and adhering to operational standards. The company culture is positive, encouraging, and embraces change. Benefits include an associate discount, 401(k) contributions, and various insurance options. The starting pay range is $15.00 to $15.50 per hour.

Field Service Senior Maintenance Technician - Chicago Region

Company:

Location: Chicago, IL

Posted Jan 24, 2025

ATS, founded in 1985, is a global industrial maintenance company with operations in the US, Mexico, and the UK. They specialize in improving factory performance through expert break-fix and preventative maintenance. Key responsibilities include identifying and sourcing parts, performing maintenance according to industry standards, and optimizing maintenance procedures with customer counterparts. The role requires extensive travel, physical exertion, and adherence to safety protocols. ATS values communication, customer focus, personal discipline, and safety. Desirable skills include experience in condition-based maintenance, precision mechanical alignments, and maintenance of process equipment.

Senior Campaign Manager

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Uline, a leading North American distributor of shipping, industrial, and packaging materials, is seeking a Senior Campaign Manager. The role involves driving paid search strategies for Uline.com, managing text and shopping ad campaigns, and analyzing campaign performance. The ideal candidate will have a Bachelor's degree in marketing or related field, 3+ years of digital marketing experience, and proficiency in Microsoft Office, Google AdWords, Bing Ads, and Google Analytics. Benefits include comprehensive insurance coverage, 401(k) with employer match, bonus programs, and employee perks like an on-site café and fitness center.

Director Technology Partnerships

Company: Pricefx

Location: Chicago, IL

Posted Jan 24, 2025

Pricefx, a leading SaaS Pricing, Price Optimization, and Management provider, is seeking a Director of Technology Partnerships. The role involves developing and executing a comprehensive technology partnership strategy, identifying and engaging potential partners, leading onboarding, and driving joint marketing initiatives. The ideal candidate should have 7+ years of experience in partnership development, a strong understanding of SaaS platforms, and excellent communication skills. Pricefx offers a flexible work environment, competitive benefits, and opportunities for growth.

Warehouse Specialist

Company: Sunrun

Location: Park Ridge, IL

Posted Jan 24, 2025

Sunrun is a company dedicated to transforming the way we power our lives through sustainable energy solutions. They emphasize diversity, inclusion, and belonging in their work environment. The Warehouse Specialist role is crucial in their operations, ensuring efficient material management and deployment. This role involves receiving, shipping, building jobs, maintaining inventory accuracy, and ensuring warehouse cleanliness. Sunrun offers competitive compensation, benefits, and growth opportunities. The company values safety, teamwork, and innovation.

PHARMACY/TECHNICIAN

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description involves providing exceptional customer service, maintaining a safe and inclusive environment, and complying with regulations. Responsibilities include direct patient intervention, maintaining departmental standards, and adhering to HIPAA regulations. The role requires working in a high-paced environment, managing conflicts, and assisting pharmacists. Qualifications include a high school diploma, ability to handle confidential information, and familiarity with EPRN. The company, Mariano's, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Advertising Campaign Manager

Company:

Location: Lake Bluff, IL

Posted Jan 24, 2025

PERSONAL SHOPPER - SAM'S

Company: Walmart

Location: Marion, IL

Posted Jan 24, 2025

Shift Supervisor Trainee

Company: CVS Health

Location: Freeport, IL

Posted Jan 24, 2025

Microsoft 365 System Administrator

Company:

Location: Chicago, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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