Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Teachers at Cary Grove KinderCare

Company: KinderCare Learning Companies

Location: Cary, IL

Posted Jan 23, 2025

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers a variety of early education and child care options. They emphasize building confidence in kids, families, and the future. The company values its teachers, center staff, and field leaders, providing them with comprehensive benefits and opportunities for career growth. They implement a curriculum tailored to each child's needs, fostering a safe, nurturing environment for learning and growth. KinderCare's commitment to quality child care is reflected in their accredited programs across 40 states and the District of Columbia.

Program Manager, Recruiting Enablement (Short Term Employee)

Company: Meta

Location: Chicago, IL

Posted Jan 23, 2025

Meta is seeking a short-term Project/Program Manager to join the Global Recruiting and Mission Control organization. The role involves leading large-scale projects, optimizing recruiting processes, and enhancing candidate experience. The ideal candidate should have 7+ years of experience in recruiting operations, project management, or a related field, with a focus on change management and process improvement. They will work closely with cross-functional teams, manage multiple projects, and streamline internal communication strategies. Meta is committed to equal employment opportunities and offers competitive compensation with benefits.

(USA) Personal Shopper - Sam's

Company: Walmart

Location: Edwardsville, IL

Posted Jan 23, 2025

Strategic Marketing Advisor

Company: CVS Health

Location: Chicago, IL

Posted Jan 23, 2025

GTM Systems Analyst

Company: Eaton

Location: Edwardsville, IL

Posted Jan 23, 2025

Eaton's Corporate Sector is recruiting for a GTM Systems Analyst role with a salary range of $105,000 - $154,000 annually. The analyst will implement software and process solutions, participate in project delivery, and build relationships with IT professionals and business users. Required qualifications include a Bachelor's Degree, 5 years of SAP experience, and U.S. person status. The role involves 10% travel and understanding of Global Trade Business requirements. Eaton is committed to equal employment opportunities and second chance employment.

Sr. Incident Management Consultant

Company: TransUnion

Location: Chicago, IL

Posted Jan 23, 2025

TransUnion is seeking a senior consultant for the Enterprise Compliance - Program Management Office. The role involves supporting the development and strategic implementation of TransUnion's High-Impacting Issue Response Practice. The successful candidate will lead various program elements to help identify, mitigate, and manage issues with business impact across multiple functions. They will work closely with internal business partners and external law firms. The ideal candidate should have 4-6 years of experience in legal, compliance, risk management, issue/incident management, project management, or business resilience. They must be detail-oriented, a strong problem-solver, and effective communicator. The role offers opportunities for personal development, recognition, and a competitive benefits package.

FLORAL/LEAD CLERK

Company: Kroger

Location: Decatur, IL

Posted Jan 23, 2025

Part Time Associate Banker Chicago Elgin and Kane County (20 hours)

Company: JPMorgan Chase

Location: West Dundee, IL

Posted Jan 23, 2025

The job posting for an Associate Banker in Branch Banking emphasizes a strong commitment to customer and employee care, diversity, and inclusion. The role involves delivering exceptional customer experiences, building long-lasting relationships, and educating clients on financial solutions. Key responsibilities include managing lobby traffic, handling transactions, and assisting with new account openings. The ideal candidate should have customer service experience, be tech-savvy, and possess strong interpersonal skills. Chase, the employer, is a leading financial services firm offering competitive rewards, benefits, and a diverse, inclusive work environment.

Patient Care Technician

Company: DaVita

Location: Belleville, IL

Posted Jan 23, 2025

Part Time Teller

Company: PNC

Location: Buffalo Grove, IL

Posted Jan 23, 2025

PNC is seeking a Part Time Teller for its Retail Branch organization in Buffalo Grove, IL. The role involves delivering exceptional customer service, accurately processing transactions, educating customers on new technology, and developing banking product referral opportunities. The successful candidate will be customer-focused, proactive in sales, and able to leverage technology to manage financial transactions. No degree or prior experience is required, but skills in accountability, banking, client loyalty, customer experience, and problem-solving are preferred. PNC offers a comprehensive benefits package including medical/prescription drug coverage, dental and vision options, 401(k) with PNC match, and paid time off.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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