Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Branch Office Administrator

Company: Edward Jones

Location: Belleville, IL

Posted Jan 23, 2025

Pharmacy Technician

Company: CVS Health

Location: Marion, IL

Posted Jan 23, 2025

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state board of pharmacy requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Store Associate

Company: CVS Health

Location: Springfield, IL

Posted Jan 23, 2025

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

Facilities Manager

Company: Grainger

Location: Lake Forest, IL

Posted Jan 23, 2025

Grainger, a leading industrial distributor, is seeking a Facilities Manager for its corporate headquarters. The role involves leading a team, maintaining facilities, ensuring safety and cleanliness, and collaborating with various departments. The company offers competitive compensation, comprehensive benefits, and a positive work environment. Requirements include a Bachelor's Degree, 10+ years of experience, and technical knowledge in facilities maintenance.

Field Sales Consultant

Company: Sunrun

Location: Park Ridge, IL

Posted Jan 23, 2025

Sunrun is seeking a Field Sales Consultant to self-generate sales leads and conduct in-home presentations on solar products. The role involves creating effective sales strategies, providing an industry-leading customer experience, and building long-lasting relationships. The ideal candidate should have at least 1 year of sales experience, excellent communication skills, and comfort with technology. Sunrun offers a full benefits package, competitive salary, and performance incentives. The company is committed to diversity, inclusion, and belonging.

Assistant Store Manager

Company: Staples

Location: Northbrook, IL

Posted Jan 23, 2025

Food Production Worker I - Millikin University

Company: Aramark

Location: Decatur, IL

Posted Jan 23, 2025

The Food Production Worker role at Aramark involves responsibilities such as inventory management, customer service, food preparation, and adherence to food safety and sanitation procedures. The hourly wage ranges from $15.00 to $17.00, with potential for additional compensation. Benefits include medical, dental, vision, retirement savings plans, and paid days off. The role requires food safety certification, ability to work independently, and excellent customer service skills. Physical demands may include lifting and extended standing. Aramark promotes equal employment opportunities and career development.

Product Manager

Company: Pangea Money Transfer

Location: Chicago, IL

Posted Jan 23, 2025

The job posting is for a Product Manager role at Pangea, a financial technology company. The role involves owning the success of key product initiatives, working closely with cross-functional teams to deliver customer-centric solutions, and driving business outcomes. The ideal candidate should have 4+ years of experience as a Product Manager or Product Owner in an agile environment, strong organizational and project management skills, and excellent communication skills. The role offers a competitive salary range of $87,000 - $126,000, along with comprehensive benefits including flexible scheduling, health insurance, 401k matching, PTO, paid holidays, sabbatical program, and more. Pangea values introspection, accountability, empowerment, excellence, and kindness, and is committed to providing equal employment opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages