Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Pharmacy Technician

Company: CVS Health

Location: Springfield, IL

Posted Jan 23, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by a single purpose: 'Bringing our heart to every moment of your health.' The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. Technicians are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. They must complete a rigorous training program and satisfy all registration, licensing, and certification requirements.

Software Quality Engineer

Company: Vivid Seats

Location: Chicago, IL

Posted Jan 23, 2025

Vivid Seats, a leading online ticket marketplace founded in 2001, is seeking a Software Quality Engineer to join their Vegascom team. The role involves championing quality for the platform and products, testing new software applications, and applying test methodology engineering and product knowledge. The ideal candidate should have experience in software quality principles, understanding of Object-Oriented languages, and familiarity with automation frameworks. The role offers a competitive salary range of $80,000 - $100,000 USD, along with benefits such as FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, and discounts for attending live events. The company values diversity and offers a hybrid working model.

Site Director at Butterfield School

Company: KinderCare Learning Companies

Location: Mundelein, IL

Posted Jan 23, 2025

KinderCare Learning Companies, a recognized early childhood education provider, is seeking a Site Director. The role involves leading a team of teachers to create engaging classroom experiences, ensuring operational standards, partnering with families, and cultivating positive relationships. The ideal candidate should have at least one year of teaching experience, a passion for children, strong organizational skills, and the ability to build relationships. KinderCare offers comprehensive benefits, including discounted child care, medical coverage, mental health support, and more. The company operates in over 2,000 sites across 40 states, committed to providing high-quality child care for all families.

Adoption Change Management

Company: Reply

Location: Chicago, IL

Posted Jan 23, 2025

Valorem Reply is an award-winning digital transformation firm specializing in Microsoft technologies. Their Modern Work practice focuses on creating exceptional employee experiences through digital workspaces, intranets, and collaboration platforms. As an Adoption Change Management consultant, you'll lead change management activities, plan communications campaigns, develop training plans, and contribute to business development. The role requires a Bachelor's degree, 2 years of experience in change management, and fluency in Microsoft 365 applications. Preferred qualifications include PROSCI certification, M365 adoption experience, and delivery focus.

Clinical Science Liaison

Company: iRhythm Technologies

Location: Deerfield, IL

Posted Jan 23, 2025

iRhythm Technologies is a leading digital healthcare company dedicated to creating trusted solutions for detecting, predicting, and preventing diseases, particularly focusing on cardiac care. The company is seeking a Clinical Science Liaison to serve as the primary clinical and scientific contact for healthcare providers, ensuring appropriate use of ambulatory cardiac monitoring services. The role involves providing customer education, emphasizing regulatory compliance, and scientific exchange. The ideal candidate should have a clinical or scientific degree in health sciences, preferably with a specialization in cardiology, electrophysiology, or diagnostic sciences. They should have 3-5 years of experience in a similar role, particularly in a regulated environment. The position requires strong relationship-building and communication skills, as well as familiarity with guidelines on off-label use and other SIUU frameworks.

Product Manager - Pangea (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Jan 23, 2025

The job posting is for a Product Manager role at Enova International, a leading financial technology company. The role involves owning the success of key product initiatives, working closely with cross-functional teams to deliver customer-centric solutions, and driving business outcomes. The ideal candidate should have 4+ years of experience as a Product Manager or Product Owner in an agile environment, strong organizational and project management skills, and excellent communication skills. The role offers a competitive salary range of $87,000 - $126,000, along with comprehensive benefits including health, dental, and vision insurance, 401k matching, PTO, paid holidays, sabbatical program, and more. Enova International is committed to providing equal employment opportunities and fostering an inclusive culture.

Senior Adoption Change Management Consultant

Company: Reply

Location: Chicago, IL

Posted Jan 23, 2025

Valorem Reply is an award-winning digital transformation firm specializing in Microsoft technologies. They focus on data-driven enterprise IT modernization, customer experience, product transformation, and modern workplace solutions. The company's Modern Work practice comprises digital workplace experts who create exceptional employee experiences using Microsoft 365. As a Senior Adoption Change Management consultant, you will lead impactful technology change management projects, provide strategic thought leadership, and contribute to business development. The role requires a Bachelor's degree, 4+ years of change management experience, and proficiency in Microsoft 365 tools. The base compensation range is between $110,000 and $125,000.

Engineering Technical Services Manager

Company: Eaton

Location: Edwardsville, IL

Posted Jan 23, 2025

Senior Data Scientist - Retail Pharmacy Personalization

Company: CVS Health

Location: Chicago, IL

Posted Jan 23, 2025

CVS Health is seeking a machine learning expert to build predictive models for enhancing patient engagement and experience. The role involves deploying large-scale models, conducting A/B testing, collaborating with technical teams, and working with healthcare data. Required qualifications include 3+ years of ML/DL experience, proficiency in Python, SQL, and cloud-based ML frameworks, and strong Github and MLOps skills. A Master's degree or PhD is preferred. The company offers competitive compensation, benefits, and a supportive work environment.

Senior Project Manager - Agency

Company: EVERSANA

Location: Chicago, IL

Posted Jan 23, 2025

EVERSANA INTOUCH is a leading global healthcare agency offering creative and media services, enterprise solutions, and data analytics. They specialize in connecting life science companies with consumers, healthcare professionals, and payers. The company values diversity and inclusivity, aiming to improve patient lives worldwide. They are seeking a Senior Project Manager with expert project management skills, pharmaceutical or advertising experience, and proficiency in PMO standards and processes. The role involves full lifecycle delivery and management of complex projects, leading the estimation process, and collaborating with various teams. The anticipated base salary range is $76,000 to $100,000.

Specialty Sales Team Leader

Company: Target

Location: Villa Park, IL

Posted Jan 23, 2025

Site Reliability Engineer Team Lead (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Jan 23, 2025

Enova International is seeking a qualified candidate for a leadership role in the SRE team. The role involves leading day-to-day operations, collaborating with TechOps leadership, and mentoring team members. Responsibilities include balancing team activities, overseeing on-call rotations, and promoting operational best practices. Requirements include a Bachelor's degree in Computer Science or Engineering, strong IT infrastructure knowledge, and proven project management experience. The company offers a competitive salary, comprehensive benefits, and a values-driven work environment.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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