Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Roadside Assistance Technician / Tow Driver

Company: The Auto Club Group

Location: Evergreen Park, IL

Posted Jan 23, 2025

The AAA The Auto Club Group is currently hiring for a full-time Roadside Assistance Technician position. This role involves providing peace of mind to members by assisting with vehicle problems and ensuring they are safely back on the road. Key responsibilities include operating service trucks and equipment, utilizing GPS for location services, and offering excellent customer service. The company offers competitive pay, sign-on bonuses, shift premiums, comprehensive benefits, and opportunities for professional development. Required qualifications include a high school diploma, valid driver's license, ability to lift up to 75 pounds, and passing pre-employment checks. Preferred qualifications include prior vehicle servicing experience and tow truck operation.

Business Consulting Internship Summer 2025

Company: CCC Intelligent Solutions

Location: Chicago, IL

Posted Jan 23, 2025

CCC Intelligent Solutions Inc. is offering a Business Consulting Internship for Summer 2025. The role involves gaining experience in data analytics, customer experience (CX), and consulting. Interns will work with various teams including Solutions & Consulting, Field Consulting, Customer Success, and Product Management. Key responsibilities include analyzing data, preparing presentations, visiting customers, and learning SaaS products. CCC provides a breadth and depth of experience across multiple areas, unlike traditional consulting firms. The company values integrity, customer focus, innovation, diversity, tenacity, and connection, offering competitive compensation and benefits.

SAS in Jewel – Part Time Retail Merchandiser

Company:

Location: Elgin, IL

Posted Jan 23, 2025

SAS Retail Services is seeking a Reset Merchandiser. The role involves ensuring the latest products match the new plan, offering flexibility with Monday - Friday work, and opportunities for growth. Benefits include $15.80 per hour, no weekends, early access to earned wages, and comprehensive benefits. The ideal candidate is 18 or older, has reliable transportation, a valid driver's license, and can lift up to 25lbs.

SAS in Jewel – Part Time Retail Merchandiser - Overnight

Company:

Location: Wheaton, IL

Posted Jan 23, 2025

SAS Retail Services is seeking a Reset Merchandiser. The role involves ensuring the latest products match the new plan, offering flexibility with Monday - Friday work, and opportunities for growth. Benefits include $15.80 per hour, no weekends, early access to earned wages, and comprehensive benefits. The ideal candidate is detail-oriented, physically capable, and has reliable transportation.

Veterinarian

Company: Banfield Pet Hospital

Location: Naperville, IL

Posted Jan 23, 2025

Principal Product Owner - Home Loans

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

SAS in Jewel – Part Time Retail Merchandiser

Company:

Location: Mundelein, IL

Posted Jan 23, 2025

SAS Retail Services is seeking a Reset Merchandiser. The role involves ensuring the latest products match the new plan, offering flexibility with Monday - Friday work, and opportunities for growth. The job pays $16.00 per hour, provides paid training, and offers benefits including medical, dental, and life insurance. Candidates must be 18+, have reliable transportation, and a valid driver's license, capable of physical work involving moving, bending, and lifting up to 25lbs.

Senior Sox Auditor

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

SAS in Jewel – Part Time Retail Merchandiser - Overnight

Company:

Location: Orland Park, IL

Posted Jan 23, 2025

SAS Retail Services is seeking a Reset Merchandiser. The role involves ensuring the latest products match the new plan, offering flexibility with Monday - Friday work, and opportunities for growth. Benefits include $15.80 per hour, no weekends, early access to earned wages, and comprehensive benefits package. The ideal candidate is detail-oriented, physically capable, and has reliable transportation.

Brand Manager- Hitachi Vantara

Company: CDW

Location: Chicago, IL

Posted Jan 23, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and have a significant impact on their career. The Brand Manager role involves driving revenue, profitability, and awareness for partner brands, engaging with senior management, and developing go-to-market strategies. Key responsibilities include understanding partner organizational structures, communicating financial conditions, and maximizing overall profitability. The ideal candidate should have excellent communication skills, financial acumen, and relevant sales/marketing experience.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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