Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

US Private Bank- General Service Associate

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 23, 2025

J.P. Morgan is seeking a General Service Associate for the U.S. Private Bank. The role involves maintaining and enriching client relationships, providing telephone-based support, and partnering with various teams to deliver seamless client service. Key responsibilities include researching and resolving client inquiries, adhering to controls policies, and utilizing multiple systems for efficient service. Required qualifications include strong communication skills, proficiency in Microsoft Office Suite, and the ability to work under pressure. Preferred qualifications include a college degree, client service experience, and familiarity with financial products. J.P. Morgan offers competitive total rewards, comprehensive benefits, and a diverse and inclusive work environment.

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2081)

Company: Target

Location: North Riverside, IL

Posted Jan 23, 2025

Target, a Fortune 50 company, is offering a Guest Advocate role with a starting hourly rate of $16.75 USD. The role involves providing exceptional guest service, promoting Target's benefits and services, and maintaining a clean work area. The job requires strong communication skills, a welcoming attitude, and the ability to work in a fast-paced environment. Target values teamwork, guest satisfaction, and continuous learning.

Specialty Sales (Style, Tech, Beauty) (T0834)

Company: Target

Location: Elgin, IL

Posted Jan 23, 2025

Target, a Fortune 50 company, is offering a Style Consultant position with a starting hourly rate of $16.00 USD. The role involves providing excellent guest service, maintaining product availability, and creating an inviting shopping environment. Key responsibilities include greeting guests, understanding their needs, replenishing the sales floor, and executing visual merchandising. The position requires strong interest in apparel, effective communication, and the ability to work in a fast-paced environment. Target values teamwork, guest satisfaction, and offers comprehensive benefits.

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1176)

Company: Target

Location: Arlington Heights, IL

Posted Jan 23, 2025

Target, a Fortune 50 company, is offering a Guest Advocate role with a starting hourly rate of $16.75 USD. The role involves providing exceptional guest service, engaging with guests, and promoting Target's services and benefits. The job requires strong communication skills, a welcoming attitude, and the ability to multitask. Target values teamwork, guest satisfaction, and continuous learning. The role is fast-paced, involving tasks like scanning, bagging, and assisting with returns, while maintaining a clean work area.

Senior Business Systems Engineer - SAP FICO (Controlling & Tax)

Company: Grainger

Location: Lake Forest, IL

Posted Jan 23, 2025

The company, a leading industrial distributor with operations in North America, Japan, and the UK, is seeking a Business Systems Engineer. The role involves leading the design, configuration, and implementation of SAP FICO modules, including Profitability Analysis, Product Costing, Material Ledger, COPA, Profit Center Accounting, Taxation, and integrations. The candidate should have 7+ years of experience in SAP FICO modules and 5+ years in taxation. The position offers a base pay compensation range of $93,000.00 to $154,900.00, with potential for more based on factors like geographic location and experience. The company is committed to equal employment opportunity and fostering an inclusive environment.

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1437)

Company: Target

Location: Chicago, IL

Posted Jan 23, 2025

Target, a Fortune 50 company, is offering a Guest Advocate role with a starting hourly rate of $17.25 USD. The pay range is $17.25 USD - $25.90 USD per hour. The role involves providing exceptional guest service, engaging with guests, and promoting Target's services and benefits. Key responsibilities include greeting guests, understanding their needs, assisting with returns, and maintaining a clean work area. Target values team members' growth and offers training. The ideal candidate is energetic, communicative, and comfortable with multi-tasking in a fast-paced environment.

General Merchandise, Closing, Fulfillment (T1950)

Company: Target

Location: Hoffman Estates, IL

Posted Jan 23, 2025

Target is offering a Fulfillment Expert position with a starting hourly rate of $16.75 USD and a pay range of $16.75 USD - $25.15 USD. The role involves a dynamic work environment, where team members help guests discover joy in everyday life. Responsibilities include creating a welcoming experience, engaging with guests, and managing order pickup, drive up, and ship to home orders. The ideal candidate should be at least 18, have a welcoming attitude, be tech-savvy, and capable of working in a fast-paced environment.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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