Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Principal Solution Architect

Company: CVS Health

Location: Buffalo Grove, IL

Posted Jan 23, 2025

Lawn Specialist Aerator

Company: TruGreen

Location: Rock Island, IL

Posted Jan 23, 2025

Regional Sales Manager, Mid-Size Law Firms

Company: Thomson Reuters

Location: Chicago, IL

Posted Jan 23, 2025

The Regional Sales Manager for the MLF Channel is tasked with leading a team to drive revenue growth through customer acquisition, upselling, and retention. Key responsibilities include maintaining fully staffed territories, hiring qualified employees, coaching and training Senior Sales Executives, managing regional territories, and fostering positive customer relationships. The ideal candidate should have a four-year degree, 5-7 years of B2B sales experience, and strong leadership, coaching, and product knowledge. Thomson Reuters offers a comprehensive benefits package, including wellbeing, culture, learning & development, social impact, and purpose-driven work.

(USA) Area Manager - Transportation Office (Transportation)

Company: Walmart

Location: Ottawa, IL

Posted Jan 23, 2025

The role involves communicating with various stakeholders, implementing business plans, monitoring productivity, maintaining quality and safety standards, and supervising and developing associates. Leadership expectations include respect for individuals, acting with integrity, serving the customer, striving for excellence, and Walmart offers competitive pay, benefits, and education opportunities.

H&M Sales Advisor - Orland Square Park

Company: H&M

Location: Orland Park, IL

Posted Jan 23, 2025

The Sales Advisor role at H&M involves providing excellent customer service, guiding customers through the store and omnichannel experience, promoting products and sustainability initiatives, and maintaining a clean sales floor. The ideal candidate is passionate about fashion, communicative, creative, and has sales experience. H&M values diversity, offers competitive benefits, and promotes a positive work environment.

Pharmacy Intern - Grad

Company: CVS Health

Location: Downers Grove, IL

Posted Jan 23, 2025

Food Service Director

Company: Aramark

Location: Rock Island, IL

Posted Jan 23, 2025

Cashier

Company: Aramark

Location: Chicago, IL

Posted Jan 23, 2025

Senior Principal Business Strategy Analyst - Payments

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

Discover is offering a job opportunity in the Transaction Products team, a part of the Core Products organization. The role involves working on strategic opportunities for emerging transaction capabilities, conducting market research, and collaborating with leadership to execute initiatives. The company values unique qualities and encourages growth, offering a chance to make a difference in a leading digital banking and payments company. The position requires a Bachelor's degree in Business Administration or related field and 6+ years of experience in M&A, investment banking, corporate development, transaction advisory, consulting, or related fields. The role involves researching industry trends, conducting analysis, and developing presentation materials. The base pay ranges from $106,000.00 to $178,800.00, with additional incentives possible. Discover is committed to a diverse and inclusive workplace.

Software Engineer

Company: CSC

Location: Buffalo Grove, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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