Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

FROZEN FOOD/LEAD CLERK

Company: Kroger

Location: Freeport, IL

Posted Jan 23, 2025

Outside Sales Professional

Company: Rentokil Terminix

Location: Marion, IL

Posted Jan 23, 2025

The text describes a job opportunity for a Residential Sales Specialist at Rentokil, a global leader in pest control. The role involves selling pest management services and products to new and existing residential customers, assessing their needs, and providing expert knowledge of the company's offerings. Benefits start on the first day with no waiting period. Rentokil is committed to professional growth, offering training, development programs, tuition reimbursement, and a comprehensive benefits package including health, dental, vision, disability, and life insurance. The company promotes from within, offers performance incentives, and prioritizes work-life balance.

Contract Negotiation Manager

Company: CVS Health

Location: Springfield, IL

Posted Jan 23, 2025

Theatre Team Member

Company: Cinemark

Location: Joliet, IL

Posted Jan 23, 2025

Facilities Maintenance Electrician

Company: Advanced Technology Services

Location: Peoria, IL

Posted Jan 23, 2025

ATS, founded in 1985, is a global industrial maintenance company with operations in the US, Mexico, and the UK. They specialize in improving factory performance through expert break-fix and preventative maintenance. Key responsibilities include identifying and sourcing parts, performing maintenance according to industry standards, and utilizing predictive maintenance technologies. The role requires a high school diploma or equivalent, technical degree, and relevant industry experience. Physical demands include standing, walking, lifting, and working in a loud, potentially hazardous factory environment.

Career Educator Seneca Lane KinderCare

Company: KinderCare Learning Companies

Location: Bolingbrook, IL

Posted Jan 23, 2025

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, is seeking a Teacher to lead, coach, and mentor less experienced teachers. The role involves implementing KinderCare's curriculum, creating a nurturing environment, partnering with parents, and supporting the center's success. Benefits include discounted child care, medical, dental, and vision coverage, mental health support, and more. The company operates in over 2,000 sites across 40 states, committed to providing high-quality child care for all families.

Employer Brand Program Manager, Events & Partnerships, Americas

Company: Adyen

Location: Chicago, IL

Posted Jan 23, 2025

Adyen, a financial technology platform serving clients like Meta, Uber, H&M, and Microsoft, is seeking an Employer Brand Program Manager for the Americas. The role involves strategizing, planning, and executing high-visibility employer brand initiatives, managing events and partnerships, and collaborating with various teams. The ideal candidate should have 5+ years of events marketing experience, a strong track record of driving results, and passion for DEI. The role is based in Chicago and offers a salary range of $115,000-$160,000.

Strategic Account Associate

Company: Advanced Technology Services

Location: Peoria, IL

Posted Jan 23, 2025

ATS, founded in 1985, is a global industrial maintenance company with operations in the US, Mexico, and the UK. They specialize in improving factory efficiency. Key responsibilities include maintaining and growing account revenue, developing new business, and cultivating relationships with key decision-makers. The role requires a Bachelor's degree, relevant experience, and proven success in business development. Essential skills include negotiation, decision-making, and driving results. Physical demands involve standing, walking, and occasionally lifting heavy weights. ATS is committed to equal employment opportunities.

Phlebotomist

Company: Labcorp

Location: Gurnee, IL

Posted Jan 23, 2025

Art Director, Digital Product

Company: CapTech

Location: Chicago, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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