Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Part Time Teller

Company: PNC

Location: Peoria, IL

Posted Jan 23, 2025

PNC is seeking a Part Time Teller for its Retail Branch organization in Morton, Illinois. The role involves providing exceptional customer service, accurately processing transactions, educating customers on new technology, and developing banking product referral opportunities. The successful candidate will deliver a unique customer experience, improve financial wellbeing, and increase share of wallet. No degree is required, and prior experience is not necessary. PNC offers a comprehensive benefits package including medical/prescription drug coverage, dental and vision options, life insurance, 401(k) with PNC match, and more. The base salary is between $37,440.00 - $44,000.00.

Lead Transmission Line Engineer

Company: Leidos

Location: Chicago, IL

Posted Jan 23, 2025

Leidos, a Fortune 500 company, is seeking a Lead Transmission Line Engineer to manage a dynamic team in a fast-paced environment. The role involves designing electric transmission line projects, applying various standards, and directing a team of engineers. The successful candidate will also be responsible for client relations, staff management, proposal development, and new business capture. The position offers a senior leadership role with opportunities for career development and growth. The project is currently in the proposal stage, providing a unique chance to shape and influence it from the start.

Pharmacy Technician

Company: CVS Health

Location: Ottawa, IL

Posted Jan 23, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by the purpose of 'Bringing our heart to every moment of your health'. The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. They are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. The role involves completing basic inventory activities, delivering additional health care services, and adhering to all relevant laws and regulations.

Student Worker - Food Service or Catering

Company: Aramark

Location: Edwardsville, IL

Posted Jan 23, 2025

Aramark is offering a Student Food Services/Catering Worker position with opportunities for skill development and career growth. The role involves preparing and serving food, maintaining cleanliness, and ensuring customer satisfaction. Prior experience is preferred but not mandatory. Aramark values diversity and equal employment opportunities.

Senior Transmission Line Engineer (REMOTE)

Company: Leidos

Location: Chicago, IL

Posted Jan 23, 2025

Leidos is seeking a Senior Transmission Line Engineer for a remote or hybrid role. The successful candidate will work on challenging electric transmission line design projects for high-voltage and extra high-voltage systems. They will apply various standards in engineering and design, perform analyses, prepare documents, and collaborate with a multi-person team. The role requires a Bachelor's degree in Civil Engineering, at least six years of relevant experience, and knowledge of specific codes and standards. Leadership experience and the ability to work independently are essential. The position offers competitive benefits and a diverse, inclusive workplace.

Client Partner

Company: Wipro

Location: Marion, IL

Posted Jan 23, 2025

Wipro Limited is seeking a seasoned professional with over 15 years of experience in selling IT services in Tier-1 or Tier-2 organizations. The role involves managing and growing strategic accounts, driving profitable growth, and building strong client relationships. The ideal candidate should have a strong knowledge of global delivery models, consultative sales capabilities, and experience in managing multi-million USD accounts across various geographies. The position requires working closely with senior customer teams, generating leads, and presenting proposals. Wipro emphasizes inclusivity, diversity, and equal opportunities, and is committed to creating an accessible workplace.

Administrative Assistant

Company: DaVita

Location: Rockford, IL

Posted Jan 23, 2025

DaVita, a healthcare company, is seeking an Administrative Assistant for their Rockford, Illinois facility. The role involves supporting outpatient and hospital facilities, ensuring accurate completion of various documents, and assisting patients with transportation and appointments. The company culture emphasizes a community-first approach, with a focus on patient-centered care, clinical excellence, and employee development. Benefits include comprehensive healthcare, 401k match, paid time off, and professional development opportunities. The ideal candidate should have excellent computer and clerical skills, type 60 WPM, and preferably have medical secretary certification and at least 1 year of related experience.

Branch Office Administrator

Company: Edward Jones

Location: Rock Island, IL

Posted Jan 23, 2025

Edward Jones is seeking a Branch Office Administrator (BOA) for a full-time position. The role involves working closely with Financial Advisors to help clients achieve their long-term financial goals. BOAs are valued members of the client team, with responsibilities including delivering exceptional service, participating in annual business planning, and identifying opportunities for additional services. The company offers comprehensive training, a supportive network, and competitive benefits. Key skills required include relationship building, problem-solving, critical thinking, and proficiency in office technology.

Store Manager In Training

Company: CVS Health

Location: Rockford, IL

Posted Jan 23, 2025

CVS Health is offering a Store Manager In Training (SMIT) program, a 16-week development role designed to prepare individuals for a CVS Store Manager position. The program includes self-paced, collaborative training with virtual and hands-on learning experiences. Key responsibilities include effective communication, customer care, merchandising strategies, and inventory management. CVS Health supports growth with a team of leaders and offers a competitive pay range, comprehensive benefits, and opportunities for career advancement.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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