Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Senior Manager - Compliance Monitoring and Testing

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

Discover is offering a Senior Manager - Compliance Monitoring and Testing position with a focus on administering and executing the Compliance Testing Program. The role involves managing a team, conducting meetings with stakeholders, and creating reports. The company values unique qualities and offers growth opportunities. Qualifications include a bachelor's degree, 8+ years of experience in Compliance Management, and the ability to operate office equipment. Bonus points for a master's degree, additional experience, and CRCM or CERP certification. The base pay ranges from $106,000.00 to $178,800.00, with additional incentives. Discover is committed to diversity and inclusion, and offers benefits like paid parental leave, 401(k), and health benefits.

Senior Unit Clerical

Company: Sodexo

Location: Bourbonnais, IL

Posted Jan 23, 2025

Sodexo is seeking a Senior Unit Clerical for full-time employment at Olivet Nazarene University. The role involves clerical tasks, document management, customer service, and adherence to corporate guidelines. The company offers a flexible work environment, training opportunities, and comprehensive benefits including paid time off, health insurance, and career advancement. Sodexo values diversity and inclusion, fostering a respectful and fair work environment.

Analyst,Underwriter

Company: CVS Health

Location: Chicago, IL

Posted Jan 23, 2025

CVS Health is seeking an underwriter with 1-3 years of experience in underwriting/accounting concepts, pricing methodologies, and funding arrangements. The role involves accurate analysis and risk assessment for new business group Medicare Advantage opportunities, applying underwriting guidelines, and assisting sales personnel. The company offers a competitive pay range, comprehensive benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and PTO. The position is open until 01/24/2025.

Inventory Associate

Company: CarMax

Location: Northbrook, IL

Posted Jan 23, 2025

CarMax is offering a career opportunity in the auto industry as an Inventory Associate. The role involves learning the business from the ground up, focusing on customer experience, and maintaining vehicle inventory. The position requires a high level of motivation, a valid driver's license, and good communication skills. CarMax is known for its innovative approach in the auto industry, being the nation's largest used car retailer with over 200 locations. The company offers a range of benefits including paid vacation, medical and retirement plans, and car purchase discounts. The hourly rate for this position is between $16.80 - $26.80.

Shift Supervisor Trainee

Company: CVS Health

Location: Chicago, IL

Posted Jan 23, 2025

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Upon successful completion of the training, trainees can be considered for Operations Supervisor or Shift Supervisor positions. The role requires deductive reasoning, analytical skills, and computer skills, with a flexible schedule including early mornings, overnight, and weekend shifts. The company offers a comprehensive benefits package, including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and a CVS store discount.

Senior Analytics Engineer

Company: CVS Health

Location: Northbrook, IL

Posted Jan 23, 2025

Auction Services Associate - Part Time

Company: CarMax

Location: Aurora, IL

Posted Jan 23, 2025

The Auction Services Associate at CarMax's Chicago Auction Center in Montgomery, Illinois, is responsible for maintaining inventory, vehicle preparation, receiving, scanning, reconciliation, and quality control. They ensure zone maintenance, security, and a clean work environment. The role involves multitasking in a fast-paced setting, participating in auction support, and delivering vehicles from off-site vendors. The associate also assists in training new staff, adheres to standardized work processes, and provides exceptional customer service. The job requires lifting up to 50 lbs, flexible work hours, and the ability to work in various conditions. CarMax offers competitive pay and benefits, including training, and is an Equal Opportunity Employer.

Cook

Company: Sodexo

Location: Chicago, IL

Posted Jan 23, 2025

Sodexo is seeking a full-time Cook for their Gateway Alcohol & Drug Rehabilitation facility in West Chicago. The role involves preparing and serving nutritious dishes, reducing food waste, and providing excellent customer service. The job offers a pay range of $17.00 per hour, a flexible work environment, and comprehensive benefits including training, advancement opportunities, and a full array of health, wellness, and retirement benefits. Sodexo values diversity and inclusion, fostering an environment where all employees are respected and valued.

Truck Driver - CDL Class A

Company: Penske Motor Group

Location: Romeoville, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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