Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

HR Leave Specialist

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

A Chicagoland retail store is offering a career opportunity for an HR professional with expertise in FMLA and LOA rules. The role involves managing, processing, and maintaining all FMLA and LOA requests, working with employees on corrective actions, and handling COVID-related reporting. The position requires at least 3 years of FMLA/LOA management experience, exposure to ADP system, HRIS experience, and the ability to return to office post-COVID. The assignment is contract-to-hire with full health benefits after 60 days and a salary up to $65K. Remote work is currently available, but the candidate must live near Lombard for the return to office.

Master Planning Analyst

Company: Pactiv

Location: Lake Bluff, IL

Posted Jan 23, 2025

Healthcare Customer Engagement Payer Customer Service Manager

Company: Accenture

Location: Chicago, IL

Posted Jan 23, 2025

Accenture Consulting offers a dynamic environment for professionals seeking to innovate and lead. The role of Customer Engagement Payer Customer Service Manager involves designing and implementing business changes for industry-specific transformation, focusing on people and process. Key responsibilities include clear communication, requirement elicitation, solution development, and team management. The ideal candidate should have a Bachelor's Degree, 3+ years of digital customer service and data analysis experience, 3+ years of healthcare customer service experience, and 5+ years of consulting experience in the health industry. Preferred skills include teamwork, communication, and adaptability. Accenture is committed to diversity, equal opportunity, and accommodation for individuals with disabilities or religious observances.

Repel Operator

Company: Pactiv

Location: Bourbonnais, IL

Posted Jan 23, 2025

Pactiv Evergreen Inc. is seeking a candidate for a position responsible for operating repelletization machinery to convert flake into pellets. The role involves following safety policies, participating in safety programs, and operating hydraulic jack or walkie to move articles. The candidate will inspect flake for quality, record information accurately, and maintain the repel area neatly. The job requires a high school diploma or GED, and the ability to lift up to 50 pounds frequently. Pactiv Evergreen Inc. offers career development, competitive wages, and a robust benefits package. The company is committed to diversity and inclusion, and is an essential part of the nation's food supply chain.

Master Planning Analyst

Company: Pactiv

Location: Lake Bluff, IL

Posted Jan 23, 2025

Recruiter (HC)

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

Administrative Assistant

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

Trainer - Straws Packer Night Shift

Company: Pactiv

Location: Hickory Hills, IL

Posted Jan 23, 2025

Prepared Meals and Rotisserie Chicken Associate

Company: Walmart

Location: Oak Park, IL

Posted Jan 23, 2025

The job posting is for a prepared meal and rotisserie chicken associate at Sam's Club. The role involves preparing fresh food items daily, maintaining cleanliness, and ensuring high-quality products. The associate will also handle member satisfaction, adapt to changes, and use digital tools to drive sales. The position offers competitive pay, benefits including health, financial, and time-off benefits, and opportunities for career growth through education programs.

Database Architect

Company: Black Mountain

Location: Chicago, IL / Remote

Posted Jan 23, 2025

Thermoforming Operator

Company: Pactiv

Location: Rosemont, IL

Posted Jan 23, 2025

Pactiv Evergreen Inc. is currently hiring for a full-time Operator B position with competitive wages up to $19.02 per hour and excellent benefits including a 401K match and fast career growth. The role involves maintaining department standards, performing visual inspections, and operating multi-full equipment. Minimum qualifications include 3 years of manufacturing experience with plastics processing equipment, strong mechanical aptitude, and effective communication skills. Pactiv Evergreen Inc. is committed to a diverse and inclusive workforce.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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