Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Cook

Company: Cracker Barrel

Location: Rockford, IL

Posted Jan 23, 2025

Cracker Barrel Old Country Store is seeking a Cook for their Rockford, IL location. The Cook will be responsible for preparing a full menu of Southern favorites using Cracker Barrel's recipes and methods. The role involves standing for long periods, lifting up to 40 pounds, and working with hot and cold food items. The company values diversity, equity, and inclusion, and offers a culture of belonging, top-notch training, diverse career paths, competitive pay, and benefits. Employees can expect flexible schedules, health, vision, and dental benefits, a 401K with company matching, vacation time, and a 35% discount on restaurant and retail items.

Strategy Principal Director

Company: Accenture

Location: Chicago, IL

Posted Jan 23, 2025

HR Assistant

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

A Healthcare client in Aurora is hiring a seasoned HR Assistant with 2-3 years of experience. The role involves managing employee paperwork, payroll, HRIS data, and reporting. The position offers a salary of up to $45K, immediate interviews, and health benefits after 60 days. The ideal candidate should have HRIS experience, preferably with ADP, and live close to Aurora for office commute. A High School Diploma is the minimum educational requirement.

Server

Company: Cracker Barrel

Location: Bourbonnais, IL

Posted Jan 23, 2025

Cracker Barrel Old Country Store in Bourbonnais, IL is seeking a server who is friendly and guest-focused. The role involves serving customers in a fast-paced, family-friendly environment, with flexible hours and no tip sharing. The company emphasizes a culture of belonging, diversity, and inclusion, offering top-notch training, diverse career paths, and comprehensive benefits including weekly pay, health benefits, and a 401K plan. The job description also highlights the company's commitment to equality and its stance against racism.

Recruiter

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

Full-Time Assistant Manager

Company: Cinemark

Location: Joliet, IL

Posted Jan 23, 2025

DATA - SQL Report Developer

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

Accounts Receivable Specialist

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

A reputable company in Chicago is seeking an Accounts Receivable Specialist with 2+ years of experience. The role involves calling on assigned accounts to collect open invoices, resolving customer issues, monitoring aging on accounts, and discussing accounts for potential turnover to a collection agency. The company offers competitive pay, benefits, and potential for permanent employment. Keywords include Accounts Receivable, Excel, NetSuite, and various finance-related roles.

Cook

Company: Cracker Barrel

Location: Edwardsville, IL

Posted Jan 23, 2025

Part-Time Assistant Manager

Company: Cinemark

Location: Bourbonnais, IL

Posted Jan 23, 2025

Benefits Specialist

Company: Addison Group

Location: Chicago, IL

Posted Jan 23, 2025

A global, publicly traded construction equipment company in Chicago is seeking a Benefits Specialist with 3-5 years of experience. The role involves assisting with FMLA/LOA/invoices, vendor liaison, reports, and retirement plans. The candidate should have a Bachelor's Degree, Excel skills, and knowledge of employee benefits and retirement plans. The position offers up to $32/hr and benefits after 60 days. Responsibilities include analytical and technical support, data gathering for insurance renewals, and handling benefit inquiries.

Part-Time Assistant Manager

Company: Cinemark

Location: West Dundee, IL

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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